Nu Finish Collision Center Inc.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Allie kept me informed about my car. Mike was awesome. Kudos to the entire shop my car looks so good

Likely to Recommend - 5.0/5.0 -

Great place

Repair Quality - 5.0/5.0 -

They did a great job on my vehicle

Customer Service - 5.0/5.0 -

Allie and Mike were great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Please see first survey response.

Repair Quality - 2.0/5.0 -

I’m rating this service 4/10, though I would rate it lower if not for the kindness of your staff. While I appreciate the work that was done, there were numerous instances of conflicting and confusing information relayed to both myself and my father. Before bringing the car in, I confirmed it could be completed by a certain timeline, which was thankfully met. However, I would have preferred advance notice—before the day of pickup—that a mechanical diagnosis was necessary. Moreover, I was repeatedly told the car would be able to make the journey from Tampa to Tulsa, only to have that information changed on the day of pickup. This constant back-and-forth was incredibly stressful and added unnecessary confusion as I planned my next steps. I chose this shop based on recommendations and the fact that it’s in-network with my insurance provider. If given the chance to do it over, I would have chosen a different shop that prioritizes consistent communication. It was highly misleading to give the impression I could tow a U-Haul behind the car, and then to provide different information to my father is beyond frustrating. Additionally, on the day of pickup, I called first thing to confirm the financial aspect was settled, only to find out, while my grandmother was en route, that it hadn’t been, due to an error in the insurance liability input. While that wasn’t your fault, it was yet another instance of false expectations being set, only for things to change last minute. This happened with over three different topics, including the mechanical diagnosis, car readiness, and insurance billing. As for the AC, it turned out that the compressor simply needed to be plugged in, so I don’t understand why it took hours for someone to get back to me and inform me it wasn’t working. On a positive note, the bodywork looks great, and I do appreciate the quality of that aspect of the service.

Customer Service - 3.5/5.0 -

Allie was kind, thank you.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nu Finish were able to fix my car after a accident very well job done. very happy customer.

Customer Service - 5.0/5.0 -

top level, very attentative and even helped me get the insurance pay for everything.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Great customer service.

Customer Service - 5.0/5.0 -

Awesome and polite

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Everything was great, just the timeliness was extended due to errors in the initial part ordering process.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

I highly recommend them

Repair Quality - 5.0/5.0 -

Looks brand new thank you very much for all the hard work you've done

Customer Service - 5.0/5.0 -

I will definitely recommend them for body work on vehicles

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job by a great team of technicians and staff!!

Customer Service - 5.0/5.0 -

Staff on point!!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Communication could have been better. The original duration for completion was 1 week. No update was ever provided unless I called to ask. Multiple updates were given after I called and were not accurate.

Likely to Recommend - 5.0/5.0 -

Ya'll are good

Repair Quality - 4.5/5.0 -

Don't know who jammed everything to the back seat. But it was a bear getting all fixed up . If not Ya'll than a 10

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Mike and Allison are the absolute best. Know the shop for over 10 years. Whenever NyFinish is listed as an Allstate repair shop, they are my first choice.

Likely to Recommend - 5.0/5.0 -

I have no hesitation in recommending them to my associates, friends and family.

Repair Quality - 5.0/5.0 -

Great service and timely updates.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work awesome staff thank you

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Very good customer service. Prompt on delivering repair services. Friendly and did everything they could to expedite delivery

Customer Service - 4.5/5.0 -

Very good customer service

Returned Clean