On The Road Garage 2 - West Dallas

4.9 (709reviews)
97%
202 West Comstock St,  Dallas,  TX  75208
Bot
Shop AssistantSparkles

In operation 6 years, 4 years at this location.

On the Road Garage launched in Irving in 2020 as a unique tech-focused collision repair business to fill a skills gap and talent pipeline shortage. In addition to a commercial enterprise, On the Road Garage is rebuilding more than cars with apprenticeships that provide training on collision repair, advanced driver assistance systems and other smart car technology. This location - On The Road Garage 2 - West Dallas - is our 2nd location. It is located right outside of Downtown Dallas in a prime spot for taking care of customers with all collision repair needs. We are continuing the great reputation that our Irving location has achieved by providing great communication and service to all our Insurance partners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM
GM Electric Vehicles
I-Car
Rivian Passenger – R1T/R1S

Reviews (709)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff described as incredibly friendly, professional, and kind. The quality of repairs receives outstanding feedback, with vehicles looking brand new and like nothing ever happened. Communication stands out as a major strength, with customers appreciating daily updates, frequent text messages, and being kept informed throughout the entire process. Timeliness exceeds expectations, with many repairs completed ahead of schedule, sometimes a week early. Customers highlight the transparent and responsive service, thorough explanations, and attention to detail. The shop maintains high cleanliness standards, often returning vehicles cleaner than received. While most feedback is overwhelmingly positive, a few customers noted issues with execution timing and post-repair problems that required attention.
Select to learn more
"Wonderful. The car looks like new. The repairs makes it look like nothing ever happened."
"On the road did a 1010 job! They were extremely communicative, efficient and extremely nice. I would ..." Read more
"Thank you for such professional and quality service! My vehicle looks as good as new!"
"Phenomenal service and people. So kind and helpful and quick turnaround on the work."
"... every step of the way and super flexible to my needs. Quality of work was incredible." Read more
"... was really cool and my car looks brand spankin new! They even finished repairs almost a week before quoted initially! 🥰" Read more
"... professional, courteous, and answered my questions. Repairs were completed well before the estimated date, which was a pleasant surprise. I would definitely ..." Read more
"Ready a week before expected"
"It was ready before the promised date."
"Very happy with the repairs done, very quick in returning my car"
"Incredibly friendly staff, the receptionist was so kind! Daily updates on my vehicle status was really cool and my car looks brand spankin new! They even finished ..." Read more
"I would give them a 10 out of 10, as they kept me very well informed throughout the entire repair process."
"Communication was excellent."
"Kept a clear line of communication throughout the insurance and repair process. Results looked great. ..." Read more
"Ensured all questions were answered. Routinely texted updates which were greatly appreciated. Went above and beyond to get replacement ..." Read more

My Experience

I had a great experience with On The Road even in spite of my wrecked vehicle :( Everyone was friendly, professional, helpful, knowledgeable, and kept me informed every step of the way. Service was fast!!!! Repairs were explained clearly upon pick-up, and I walked away with my vehicle looking and riding like new. I sincerely appreciate how easy yall made this process, and will definitely recommend yall in the future!

Likely to Recommend

Excellent work

Repair Quality

Excellent service

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

My car looks great i am beyond satisfied with my repairs!!!!

Likely to Recommend

Repair Quality

Technicians were very helpful

Customer Service

Returned Clean

My Experience

Vicente was incredibly helpful, professional and friendly from the first conversation I had with him until the moment he got my keys back in my hands. This shop is great. I was updated on the progress of my vehicle regularly and service was fast. I would recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you for excellent job

Likely to Recommend

Repair Quality

Everything perfectly

Customer Service

Good 👍

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

would give 9 but this carwise system is bugggy. keeps pestering me.

Customer Service

Returned Clean

My Experience

Good experience. Received regular updates on expected timeline.

Likely to Recommend

Repair Quality

Customer Service

Vicente was a HUGE help and made the whole process smooth and made sure everything got fixed that needed it.

Returned Clean

My Experience

Great company

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job on my car. The reviews were great and I’m glad I chose On The Road. Customer Service was totally awesome!!! Good warranty too! I would definitely recommend On the Road- West Dallas

Likely to Recommend

I will definitely recommend.

Repair Quality

Excellent Customer Service. Quality of work Excellent. Job complete in a timely manner. Updates were given without request. I’m completely satisfied. Awesome job done. I would definitely recommend On The Road West Dallas for your auto body needs.

Customer Service

Awesome customer service. Professional, Respectful and Very friendly.

Returned Clean

Likely to Recommend

Repair Quality

Wonderful. The car looks like new. The repairs makes it look like nothing ever happened.

Customer Service

Very friendly, helpful, communicative, transparent, responsive

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Phenomenal service and people. So kind and helpful and quick turnaround on the work.

Customer Service

Again, great people. Knowledgeable and kind.

Returned Clean

My Experience

Did amazing work!! Kept me informed and delivered just as promised

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean