On The Road Garage 2 - West Dallas

4.9 (727reviews)
96%
202 West Comstock St,  Dallas,  TX  75208
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In operation 6 years, 4 years at this location.

On the Road Garage launched in Irving in 2020 as a unique tech-focused collision repair business to fill a skills gap and talent pipeline shortage. In addition to a commercial enterprise, On the Road Garage is rebuilding more than cars with apprenticeships that provide training on collision repair, advanced driver assistance systems and other smart car technology. This location - On The Road Garage 2 - West Dallas - is our 2nd location. It is located right outside of Downtown Dallas in a prime spot for taking care of customers with all collision repair needs. We are continuing the great reputation that our Irving location has achieved by providing great communication and service to all our Insurance partners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
GM Electric Vehicles
I-Car
Rivian Passenger – R1T/R1S
Call
Email

Reviews (727)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repairs made their vehicles look brand new. The communication throughout the repair process was a standout highlight, with frequent updates via text, app notifications, and phone calls keeping customers well-informed at every stage. Timeliness was another strong point, as multiple customers noted their vehicles were completed ahead of the promised date. The professionalism, friendliness, and helpfulness of the staff were repeatedly commended, with customers describing the experience as smooth, painless, and exceeding expectations. A few customers noted areas for improvement, including delays due to parts ordering and an instance where a repair was reported as incomplete upon pickup, but the overwhelming majority expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Excellent Customer Service. Quality of work Excellent. Job complete in a timely manner. Updates were given without request. Im completely ..." Read more
"... explained clearly upon pick-up, and I walked away with my vehicle looking and riding like new. I sincerely appreciate how easy yall made this process, and will definitely ..." Read more
"Wonderful. The car looks like new. The repairs makes it look like nothing ever happened."
"On the road did a 1010 job! They were extremely communicative, efficient and extremely nice. I would refer this place over and over again. Thanks ..." Read more
"Excellent customer service, communication every step of the way and super flexible to my needs. Quality of work was incredible."
"... cool and my car looks brand spankin new! They even finished repairs almost a week before quoted initially! 🥰" Read more
"... professional, courteous, and answered my questions. Repairs were completed well before the estimated date, which was a pleasant surprise. I would definitely ..." Read more
"It was ready before the promised date."
"The job got done faster than specified. The job made it seem like I had a brand new car. Nothing more that ..." Read more
"A day early!"
"... answers to all my questions and I am very pleased. Customer service is top-tier 10 out of 10." Read more
"Communication was excellent."
"Kept a clear line of communication throughout the insurance and repair process. Results looked great. No complaints ..." Read more
"Ensured all questions were answered. Routinely texted updates which were greatly appreciated. Went above and beyond to get replacement wheel lock"
"... course, the work done was amazing! Really appreciate all of the notifications about where my car was in the repair process!" Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will use them for my monte carlo!!!

Repair Quality

Customer Service

This was the fastest professional service I have had in car repairs. They went above and beyond.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This operation is outstanding! Helpful, courteous, and really pleased with their work on our car!

Likely to Recommend

Fast courteous service. Good quality repair.

Repair Quality

Fast high quality repair. Highly recommend

Customer Service

Very helpfull

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great experience! I absolutely loved the service I received at On The Road – West Dallas. The entire process was smooth, professional, and handled with great care. I’m completely satisfied with the repair and truly appreciate the team for making sure everything was taken care of properly. Excellent customer service from start to finish job well done!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was amazing, Vicente or whoever handled the Text were prompt. And friendly

My Experience

Everyone was friendly and helpful. I was frequently informed on the progress and the repairs were completed in a reasonable time frame.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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My Experience

buen trabajo 👍

Likely to Recommend

Bueno

Repair Quality

Bueen trabajo

Customer Service

Bueno

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were all great! Clear expectations were set from the beginning and met flawlessly. Could not be happier with the repairs and the experience overall.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

As painless of an experience as I've had with an accident. Vicente (I apologize if this is misspelled) was extremely helpful and professional. He kept me updated and in-the-know throughout the entire process. My vehicle was seamlessly repaired and cleaned spotless when I came to pick it up. Will definitely recommend to others.

Customer Service

See previous response

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Thanks

Repair Quality

I’m very pleased with the worked on my automobile it looks awesome. I love it. One thing I did love is how knowledgeable and helpful customer service top-tier I mean over and beyond. I just can’t say enough about this company. It’s awesome and I just wanna say thank you for fixing my car. ❤️

Customer Service

Every time I called, they always call me back if they didn’t answer and they had the answers to all my questions and I am very pleased. Customer service is top-tier 10 out of 10.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had a great experience with On The Road even in spite of my wrecked vehicle :( Everyone was friendly, professional, helpful, knowledgeable, and kept me informed every step of the way. Service was fast!!!! Repairs were explained clearly upon pick-up, and I walked away with my vehicle looking and riding like new. I sincerely appreciate how easy yall made this process, and will definitely recommend yall in the future!

Likely to Recommend

Excellent work

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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