On The Road Garage 2 - West Dallas

4.9 (720reviews)
96%
202 West Comstock St,  Dallas,  TX  75208
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In operation 6 years, 4 years at this location.

On the Road Garage launched in Irving in 2020 as a unique tech-focused collision repair business to fill a skills gap and talent pipeline shortage. In addition to a commercial enterprise, On the Road Garage is rebuilding more than cars with apprenticeships that provide training on collision repair, advanced driver assistance systems and other smart car technology. This location - On The Road Garage 2 - West Dallas - is our 2nd location. It is located right outside of Downtown Dallas in a prime spot for taking care of customers with all collision repair needs. We are continuing the great reputation that our Irving location has achieved by providing great communication and service to all our Insurance partners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM
GM Electric Vehicles
I-Car
Rivian Passenger – R1T/R1S
Call
Email

Reviews (720)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles looked brand new after repairs. The quality of work received high marks, with customers highlighting attention to detail and thorough repairs. Communication was a standout strength, as customers appreciated frequent updates, daily texts, and being kept informed throughout the entire repair process. Timeliness was another highlight, with multiple customers noting their vehicles were completed ahead of schedule, sometimes nearly a week early. A few customers mentioned areas for improvement, including one instance where a repair was not completed as communicated, and another where a check engine light appeared the day after pickup. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"I came in for repairs and left with a non drivable car. I would never recommend anyone to you"
"Excellent Customer Service. Quality of work Excellent. Job complete in a timely manner. Updates were given without request. Im completely ..." Read more
"On the road did a 1010 job! They were extremely communicative, efficient and extremely nice. I would refer this place over and over again. Thanks ..." Read more
"... service. I took my car to three other mechanics and you were the only place that could diagnose and fix it. Thank you!! Customer for life!" Read more
"Wonderful. The car looks like new. The repairs makes it look like nothing ever happened."
"... professional, courteous, and answered my questions. Repairs were completed well before the estimated date, which was a pleasant surprise. I would definitely ..." Read more
"Ready a week before expected"
"The job got done faster than specified. The job made it seem like I had a brand new car. ..." Read more
"It was ready before the promised date."
"I want to thank them for completing the repairs so quickly. Being without your car is extremely frustrating."
"Ensured all questions were answered. Routinely texted updates which were greatly appreciated. Went above and beyond to get replacement wheel lock"
"Kept a clear line of communication throughout the insurance and repair process. Results looked great. No complaints from me."
"Communication was excellent."
"... never had to wonder what was going on with my car. I received daily text and was able to track the process along the way. Every staff member is friendly and actually cares. ..." Read more
"Great communication. Not my first time using this shop & wont be my last!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was amazing, Vicente or whoever handled the Text were prompt. And friendly

My Experience

Everyone was friendly and helpful. I was frequently informed on the progress and the repairs were completed in a reasonable time frame.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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My Experience

buen trabajo 👍

Likely to Recommend

Bueno

Repair Quality

Bueen trabajo

Customer Service

Bueno

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff were all great! Clear expectations were set from the beginning and met flawlessly. Could not be happier with the repairs and the experience overall.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

As painless of an experience as I've had with an accident. Vicente (I apologize if this is misspelled) was extremely helpful and professional. He kept me updated and in-the-know throughout the entire process. My vehicle was seamlessly repaired and cleaned spotless when I came to pick it up. Will definitely recommend to others.

Customer Service

See previous response

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Thanks

Repair Quality

I’m very pleased with the worked on my automobile it looks awesome. I love it. One thing I did love is how knowledgeable and helpful customer service top-tier I mean over and beyond. I just can’t say enough about this company. It’s awesome and I just wanna say thank you for fixing my car. ❤️

Customer Service

Every time I called, they always call me back if they didn’t answer and they had the answers to all my questions and I am very pleased. Customer service is top-tier 10 out of 10.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had a great experience with On The Road even in spite of my wrecked vehicle :( Everyone was friendly, professional, helpful, knowledgeable, and kept me informed every step of the way. Service was fast!!!! Repairs were explained clearly upon pick-up, and I walked away with my vehicle looking and riding like new. I sincerely appreciate how easy yall made this process, and will definitely recommend yall in the future!

Likely to Recommend

Excellent work

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great i am beyond satisfied with my repairs!!!!

Likely to Recommend

Repair Quality

Technicians were very helpful

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vicente was incredibly helpful, professional and friendly from the first conversation I had with him until the moment he got my keys back in my hands. This shop is great. I was updated on the progress of my vehicle regularly and service was fast. I would recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

My Experience

Thank you for excellent job

Likely to Recommend

Repair Quality

Everything perfectly

Customer Service

Good 👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

would give 9 but this carwise system is bugggy. keeps pestering me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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