O'Neil Collision Center

4.9 (1,754reviews)
99%
224 South York Road,  Hatboro,  PA  19040
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In operation 22 years.

We repair all makes and models & accept all Insurance Companies estimates.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Nissan
Call
Email

Reviews (1,754)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new or better than when originally purchased. The team receives high marks for professionalism, friendliness, and a customer-centric approach that eases the stress of the repair process. Communication stands out as a key strength, with customers appreciating regular email, text, and phone updates throughout the repair journey. Timeliness is another highlight, as many customers were pleasantly surprised when their vehicles were completed ahead of schedule. Additional touches such as interior vacuuming, exterior washing, and tire dressing are frequently mentioned as unexpected delights. Customers also value the seamless handling of insurance coordination and rental car arrangements. A few customers noted they had to follow up for status updates or experienced minor delays, reflecting areas where proactive communication could be further strengthened, per their direct comments. Overall, the overwhelming majority of reviewers express strong satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... delivered by your team are nothing short of outstanding. The bodywork is flawless, and the paint matching is so precise that there is no evidence the vehicle was ..." Read more
"... Most recently, following a relatively small repair, the vehicle looked better than when I took it off the showroom floor. True professional results combined with tangible ..." Read more
"... well. The service was quick, price was fair, and the work done on our car was impeccable. ONeil Collision Center is our preferred repair shop always!" Read more
"... way. The quality of the repair work is outstanding—my car looks like it just rolled off the showroom floor, and they even managed to perfectly match my difficult ..." Read more
"Vehicle delivered on time. Repairs done very well. Good communication from O'Neil's at each step. Very pleasant staff. Car returned very ..." Read more
"... thorough job. They kept me informed of progress and finished the job ahead of crime. Staff is so nice. I would recommend them as the best." Read more
"... and did a fantastic job on my truck! They actually completed the job earlier than originally expected! Would recommend to anyone." Read more
"Great customer service. Excellent repair finished before the anticipated date. Cost well below other estimates given and still OEM ..." Read more
"Wow! Exceeded my expectations! My truck was returned much faster than I expected and it was washed the tires were clean, and everything was communicated ..." Read more
"... backed up and that it would take a week or two but took three weeks to get the car back." Read more
"... overall experience was very simple, and positive. The communication was incredible. We were always made aware of any changes to the original estimate." Read more
"... it has been for years. The team was professional, kept me informed throughout the process, and performed clean, thorough repair work on my Grand Cherokee. The coordination ..." Read more
"Everyone was great, I just wished they wouldve called with updates so I didnt have to constantly follow up."
"Highly recommend. This is the best experience they communicated very well. Answered all of our questions. Gave great insight on what to expect handled all ..." Read more
"... and explained everything throughout the process. Regular communication was provided as to the status of the repairs" Read more

Likely to Recommend

Repair Quality

Looks great!

Customer Service

Great people. Real personalities, honest with details, easy to talk with, and highly knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well, done. It looks like it did when I bought it. Staff was friendly and nice. And walk me through any questions I might which I consider excellent customer service. The team did a great job on the vehicle and address all my concerns.

Likely to Recommend

Very likely Thier staff was friendly and patient.

Repair Quality

Customer Service

Great costumer service and a good job done.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair looks fantastic

Customer Service

Perfect

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

EVERYONE I TALKED TO WERE VERY NICE. AND HELPED WAS AWEASOME.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team was so accommodating and transparent about everything when I brought in my truck. Highly recommend to anyone!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My SUV looked brand new you did a great job job . You kept me in the loop and it was done the day and time you promised me. Thanks again for an amazing job. Sarah and Roman are the best thank you so much.

Likely to Recommend

Repair Quality

Customer Service

O’Neil Collison was great Sarah and Roman were the best and the work was fantastic. If I ever need body work again i will be back.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am Extremely happy with the whole process. You made everything simple and easy with no stress. My car looks awesome again. You washed and detailed it too. Thankyou so much.

Likely to Recommend

I will certainly recommend O'Neil

Repair Quality

Fantastic experience dealing with O'Neil Collision from start to finish. Nice nice work. Super people to deal with. I will recommend you to friends

Customer Service

The office people were amazing. They took care of all my needs and answered all my concerns

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Very happy with everything during my car repair. Very nice and helpful people. Would recommend a friend or family member to go there.

Customer Service

Very satisfied with my car repair. Everyone at Oneils was very nice and helpful. Would recommend to anyone I know.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always above and beyond expectations

Repair Quality

Best shop I’ve ever dealt with. Reasonable prices top notch quality.

Customer Service

The best

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was completed when it was scheduled. O'Neil communicated throughout the process which was helpful and appreciated. They cleaned the interior of the car as well which was unexpected.

Likely to Recommend

We have used O'Neil's services a few times and have recommended them to friends and family.

Repair Quality

The repairs were completed timely and in an excellent manner.

Customer Service

The staff were friendly, helpful and explained everything throughout the process. Regular communication was provided as to the status of the repairs/

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

These guys take pride in customer service and excellent body work!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job on all my repairs and made my car look brand new!

Customer Service

Someone from the shop called me as soon as my car was done, and I got my car back in no time at all

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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