Caliber - Horsham

4.9 (3,378reviews)
97%
320 Horsham Road,  Horsham,  PA  19044
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,378)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed at every stage of the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was also celebrated, as many cars were completed ahead of schedule. The welcoming, professional, and friendly staff created a stress-free experience, and the complimentary interior and exterior cleaning of vehicles was a pleasant and appreciated surprise. A few customers noted areas for improvement directly from their experience, including occasional delays in repair timelines, parts availability challenges, and isolated concerns about communication consistency and workmanship accuracy, reflecting genuine feedback shared by those customers.
AI-Generated from reviews written in the last 12 months
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"... I always knew what was going on with my vehicle. The work itself was top-notch, and they even detailed my car before returning it, which was a great surprise. ..." Read more
"My car looks like it just like new and you can't even see any difference in color paint."
"I am extremely proud to be a client. I have never in my 57yrs walking on this earth have seen such swift professionalism."
"When I received my car back, it looked as if there was never any damage - high quality workmanship for sure!"
"... accordingly. The estimate of duration was spot on. The final work was impeccable. Caliber made it easy." Read more
"Absolutely 100%on time. I was very impressed and couldn't stop thanking them. I will be buying the entire department ..." Read more
"Caliber Horsham once again completed my repair flawlessly and ahead of schedule. Communication was great all through the process as well. I totally ..." Read more
"They got my car complete 10 days early and Im extremely grateful"
"Repair looks great. However, it took about a week longer than I was told it would. Problem with getting the parts. Not their fault."
"The customer service was outstanding. The communication was absolutely exceptional from start to finish. They kept me updated through every single step of ..." Read more
"Every single day they were in contact with me and as worried as I was. The contacts were a sigh of relief."
"We liked the clear accurate communication during the entire process. A great example of under promise and over deliver."
"Yes, I was informed every step of the way their communication skills is amazing"
"Communications were clear and concise from start to finish. The updates during the stages of repair were timely ..." Read more

My Experience

Very pleased with how quick they got the job done on my car

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication throughout the entire process that the vehicle is in their shop. Kept me updated the whole entire time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very nice in the shop. I received regular updates on progress which was appreciated.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would put my name on caliber collision and recommend them to anyone

Repair Quality

Alex and the team at caliber collision handled everything with accuracy, efficiency and executed getting my car fixed and done 100% beautifully correct amazingly I got updates and they exceeded their time standards and the quality of work I expected this is my second time using caliber collision in Horsham each experience started out very stressful as far as having a damaged vehicle and being without a vehicle, but Alex and the team came through and got my life back on track I would never trust another body shop like I trust caliber they simply deliver excellence.

Customer Service

Caliber collision in Horsham delivers excellence and is simply the best. The quality of work is unmatched.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience!

Likely to Recommend

Already gave you a 5 star google repair and will direct folks that i know to you when the need comes up.

Repair Quality

Really happy with my overall experience!

Customer Service

They did a great job of communicating and keeping me updated.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was happy getting the updates so I knew what was going on as my car was repaired.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to all.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great experience with Caliber Collision! They did an excellent job repairing my car, and the whole process was smooth and professional. The staff was friendly and kept me updated throughout. My car looks great—highly recommend them!

My Experience

Caliber of Horsham always does a great job. Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great!

My Experience

I'm impressed with your company that they keep you so informed about your repairs. They did a great job on my repairs.

Likely to Recommend

Repair Quality

Everything was terrific and you made the process very easy.

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My wife car is at one branch right now...I can't wait to see if they're just as detailed

Repair Quality

The entire experience was top notch, I was kept in the loop thru each stage of my repairs and painting. Highly recommended, also cleaned my vehicle, this is my future shop for sure.

Customer Service

Very polite and professional....A+

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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