O'Rielly Collision Center

4.8 (4,181reviews)
95%
6160 E Broadway Blvd,  Tucson,  AZ  85711
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Our mission is to be the first choice in collision repair facilities for insurance companies and vehicle owners in Southern Arizona. Our goals are achieved by consistently providing superior quality repair and refinish work, on the schedule expected, and at a competitive price.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:30 pm
Tue 7:00 am - 5:30 pm
Wed 7:00 am - 5:30 pm
Thu 7:00 am - 5:30 pm
Fri 7:00 am - 5:30 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
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Reviews (4,181)

Customers say
Overall Customer Satisfaction
Customers consistently praised the collision center for its outstanding service quality, clear communication, and timely repairs. Many highlighted the exceptional professionalism and attentiveness of staff, noting that vehicles were returned looking like new, often cleaned and detailed beyond expectations. Regular updates via calls, texts, and emails were frequently commended, with customers expressing confidence and peace of mind throughout the repair process. Several noted repairs were completed ahead of schedule. A few customers mentioned areas for improvement, including delayed completions due to parts availability, occasional quality touch-ups needed post-pickup, and instances where communication could have been more proactive. Overall, the vast majority expressed high satisfaction and willingness to return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Couldnt have been more satisfied. The repair work was excellent. The collision staff were all great!"
"Did an excellent job, they went above and beyond on my repairs. They even fixed areas I didnt even notice"
"Repair completed when promised, workmanship was excellent and customer service was exceptional!"
"Workmanship is always excellent and always triple checked to make sure it's done right"
"... progress of my vehicle as it was going through the work. They finished the job ahead of the original timeline which in todays world is pretty impressive! So I will give more than two thumbs up to ORielly ..." Read more
"... you what a pleasure it was to be taken care of and consistently informed of what was being done. Excellent service đź‘Ź. That is impressive now days." Read more
"... to let me know the status she stays ahead of it. That kind of proactive communication is what separates average service from genuinely good service. Great job and keep up the good work!" Read more
"Very good communication with me. Update with what was going on. Good work on the vehicle."
"... timeframe given for repair was 1 month vs 6 month actual. Communication was also not given on a timely basis until after I called for updates." Read more
"... speak to that, but I would leave a message and it would leave a message I. The morning and would not get a response till end of day just before closing so I could not call back and ..." Read more

Likely to Recommend

Repair Quality

Initial work was done poorly leaving a noticeable drop on the bed rails. After using a straight edge you could clearly see it was off by 1/8-3/16th of an inch off. Returned the truck to get it fixed properly, it took another 2 weeks. Just picked my truck up and the is a significant buffer swirl and 2 slight hammer marks on the drivers side underneath the swirl.

Customer Service

First time truck was in communication was excellent. After I returned the truck communication was non existent. I had to call in order to get status and left voicemail messages with no response.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service I received was impeccable. The staff I interacted with (Ashley) was knowledgeable and kept me informed on all that was happening with my vehicle. And when I picked up my car they had detailed it as well. She was beautiful from bumper to bumper!

Customer Service

See previous comment

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went well. Had a rental and it was nice to be able to pick it up right there. Clear communication the entire time. No issues. Car is good!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy and smooth process. Great work!

Likely to Recommend

This based on my real first-time experience with this I feel there are some communication issues. I am not aware of that chain of command. the front desk man started were booked and had to wait with no explanation other than that were booked and again the week the same.

Repair Quality

But it took me to a choice. the repair work was great. it was with what I told and what was done. And an employee

Customer Service

for the most part yes. there was one represented himself misleading and abrupt for as a representative. the O'Rielly rep who was behind the counter that gentleman needs updated customer skills.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job

Likely to Recommend

Repair Quality

Customer Service

Excellent place to have your car repaired, and Ashley was extremely helpful

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair was perfect except when the old window taken out of the old door was replaced the rubber was broken and instead of replacing it they shoved the oldrubber in.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

My sensors on the bumper worked just fine before I took it in to replace the rear bumper now only one works when I back up and only beeps once I refuse to take it back because they will tell me I need to pay out of pocket for new ones when they were just fine when I took it in then Ricardo will say it will be a couple of hours and take 3 days to do it I am very disappointed with their service thanks for asking !

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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