Ourisman Tri-State Collision Center

4.9 (223reviews)
97%
1207 Telegraph Rd,  Rising Sun,  MD  21911

In operation 3 years.

Our collision center is known for its expertise, honesty, and stellar service. Here at Ourisman, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
I-Car
Jeep
Ram
Subaru

Reviews (223)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, outstanding repairs, and thorough attention to detail. Many highlight that vehicles were returned cleaner than expected, with staff going above and beyond by vacuuming and washing cars. Repair quality is frequently described as outstanding, with results exceeding expectations. Communication is a standout strength, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness is also well-regarded, with several repairs completed ahead of schedule. A few customers noted minor delays, attributing them to part quality issues or back-orders rather than shop performance. Overall, customers express high satisfaction and willingness to recommend the shop to others.
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"... repaired my Subaru Outback. Very happy with their outstanding service, capabilities, and quality of work. Their attention to ensuring quality parts were also ..." Read more
"... louvers, then duckbill spoiler, then today roof spolier. They did a great job as usual!! The office staff, estimator, technician, were very professional and ..." Read more
"Looks amazing and everything is straight and true."
"The whole process was really outstanding."
"Best body shop in the area, hands down. If you want your vehicle fixed right by people who ..." Read more
"... completion date of July 10th, 2026. I was contacted the car as ready for pick up on July 1st, 2026. Please pass along to your team how highly satisfied ..." Read more
"Work was done incredibly quick."
"Extremely fast repair, and excellent work!"
"Two days early"
"... Wonderful communication. Vacuumed and cleaned my car. Quick fix with in a week. 😊😊" Read more
"... has is their communication throughout the process. The team emailed, text, and called to provide me repair options, and communicated quickly was repair ..." Read more
"Great work! Great communication!"
"Great communication! The work that was done looks awesome."
"Communication was excellent and we stayed well-informed."
"They communicate very well and keep up to date messages daily. I love working with them and they ..." Read more

Likely to Recommend

Repair Quality

Couldn’t have asked for a better experience and all thanks to Kris and his staff! Kris explained the whole repair process, kept me updated while working on my truck, and did a fantastic job. Thank you so much!

Customer Service

So kind and professional!

Likely to Recommend

Repair Quality

Body work was very professional and clean.

Customer Service

Customer service was fantastic. I wish I knew there was a 3% fee for using a credit card before the transactional payment. I would have brought a check book or cash.

My Experience

Service done well, and I was kept informed all through the process

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They repaired my Subaru Outback. Very happy with their outstanding service, capabilities, and quality of work. Their attention to ensuring quality parts were also very much appreciated.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Likely to Recommend

I already did and they’re already having the work performed

Repair Quality

Kris and staff were wonderful! They made what the insurance company seem to be a pretty complicated process. Very very easy for me and their work was great. They went above and beyond as far as I’m concerned.

Customer Service

Likely to Recommend

Repair Quality

Very good ,

Customer Service

Very pleased with everything,

Returned Clean

My Experience

Did a great job, really appreciate the attention to detail. I was amazed at how quick it was too. Hoping I don't have to do any collision work in the future but you guys were great, would come back in a heart beat if I need it. Thank you!

Likely to Recommend

Would recommend Ourisman to anyone with a Ford that needs body work done.

Repair Quality

Looks amazing and everything is straight and true.

Customer Service

It was great to deal with everyone. Kris was good to talk to and very reasonable.

Returned Clean

Likely to Recommend

I actually sent a message to Allstate telling them that you should replace Safelite as their go-to for windshields.

Repair Quality

Incredible customer service.

Customer Service

Likely to Recommend

The car looked great

Repair Quality

Jeep looked great! Service was awesome

Customer Service

Service was professional

My Experience

Great job and exceptional turnaround time

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Repair Quality

Customer Service

My Experience

Outstanding service and communication. Fix our car in timely fashion and went beyond standard service. 10 out of 10.

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Repair Quality

Customer Service

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Repair Quality

I just wanted to thank everyone who took part in helping me with building this car. Everything looks good to me and I’m completely satisfied with how it turned out. I would definitely recommend you to anyone who needs a repair in the future. Thanks again for everything, Angel

Customer Service

Any questions that I had asked the technician were answered and a man named Chris took the time to completely walk down what was repaired on my car.