Ourisman Tri-State Collision Center

4.9 (216reviews)
97%
1207 Telegraph Rd,  Rising Sun,  MD  21911

In operation 3 years.

Our collision center is known for its expertise, honesty, and stellar service. Here at Ourisman, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
I-Car
Jeep
Ram
Subaru

Reviews (216)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, exceptional communication, and timely service. Many highlighted that staff went above and beyond expectations, including detailing and cleaning vehicles upon return. Customers appreciated being kept informed throughout the repair process via calls, texts, and emails. The professionalism, friendliness, and attentiveness of the team were frequently commended. Several customers noted repairs were completed ahead of schedule. A few customers mentioned minor areas for improvement, such as occasional short delays and one instance of excess dust on a vehicle after repair, as noted directly in their feedback.
Select to learn more
"... repaired my Subaru Outback. Very happy with their outstanding service, capabilities, and quality of work. Their attention to ensuring quality parts were also ..." Read more
"Best body shop in the area, hands down. If you want your vehicle fixed right by people who ..." Read more
"Staff was exceptional....very attentive & sensitive to my needs & concerns"
"Everyone was very professional and went above and beyond."
"... time when I could bring my car in. They combined superb professional behavior along with personal engagement. I won't ever hesitate to either return there for ..." Read more
"... the time of completion of repairs. GEICO initially estimated a completion date of July 10th, 2026. I was contacted the car as ready for pick up on July 1st, 2026. Please ..." Read more
"Work was done incredibly quick."
"Two days early"
"Slight delay from one of glass parts being cracked. But I was kept informed and there were no issues."
"... had not seen anything like that & be that lucky. The repair was quick. We have to return for the striping on the hood & ..." Read more
"... is their communication throughout the process. The team emailed, text, and called to provide me repair options, and communicated quickly was repair was done. Moreover, ..." Read more
"Texted me updates everyday"
"Communication was excellent and we stayed well-informed."
"Total transparency, was called often, and texted frequently about the state of my vehicle and finish date"
"Great employees, great communication. Hopefully I don't need to return- but if needed or ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They repaired my Subaru Outback. Very happy with their outstanding service, capabilities, and quality of work. Their attention to ensuring quality parts were also very much appreciated.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I already did and they’re already having the work performed

Repair Quality

Kris and staff were wonderful! They made what the insurance company seem to be a pretty complicated process. Very very easy for me and their work was great. They went above and beyond as far as I’m concerned.

Customer Service

Likely to Recommend

Repair Quality

Very good ,

Customer Service

Very pleased with everything,

Returned Clean

My Experience

Did a great job, really appreciate the attention to detail. I was amazed at how quick it was too. Hoping I don't have to do any collision work in the future but you guys were great, would come back in a heart beat if I need it. Thank you!

Likely to Recommend

Would recommend Ourisman to anyone with a Ford that needs body work done.

Repair Quality

Looks amazing and everything is straight and true.

Customer Service

It was great to deal with everyone. Kris was good to talk to and very reasonable.

Returned Clean

Likely to Recommend

I actually sent a message to Allstate telling them that you should replace Safelite as their go-to for windshields.

Repair Quality

Incredible customer service.

Customer Service

Likely to Recommend

The car looked great

Repair Quality

Jeep looked great! Service was awesome

Customer Service

Service was professional

My Experience

Great job and exceptional turnaround time

Likely to Recommend

Repair Quality

Customer Service

My Experience

Outstanding service and communication. Fix our car in timely fashion and went beyond standard service. 10 out of 10.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I just wanted to thank everyone who took part in helping me with building this car. Everything looks good to me and I’m completely satisfied with how it turned out. I would definitely recommend you to anyone who needs a repair in the future. Thanks again for everything, Angel

Customer Service

Any questions that I had asked the technician were answered and a man named Chris took the time to completely walk down what was repaired on my car.

My Experience

Very good service and job was done fast !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Good communication throughout the entire process, respectful of our time, above and beyond in my opinion. Thank you!

My Experience

The team was excellent!!! Outstanding customer service and repairs. The greatest quality the team has is their communication throughout the process. The team emailed, text, and called to provide me repair options, and communicated quickly was repair was done. Moreover, I was very impressed of the time of completion of repairs. GEICO initially estimated a completion date of July 10th, 2026. I was contacted the car as ready for pick up on July 1st, 2026. Please pass along to your team how highly satisfied this I am with every aspect from beginning to end. Take a bow!

Likely to Recommend

Repair Quality

Customer Service

My Experience

This is the third time the Collision Center added another part to my 2025 Mustang GT. First, they did the louvers, then duckbill spoiler, then today roof spolier. They did a great job as usual!! The office staff, estimator, technician, were very professional and I was very satisfied with their work!! I will continue to use their services and their service department as well.

Likely to Recommend

Repair Quality

Customer Service

Both Kris and Holly were a joy to work with. Both were kind and patient