Palm Ave Motors

4.9 (1,492reviews)
100%
2201 Palm Ave,  San Mateo,  CA  94403

Palm Avenue Motors is a family run business that has been serving the community since 1949. Our goal is provide high quality repairs in a timely matter. We provide a high level customer communication through the repair process including text and emails with pictures with owner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 6:00 am - 5:30 pm
Tue 6:00 am - 5:30 pm
Wed 6:00 am - 5:30 pm
Thu 6:00 am - 5:30 pm
Fri 6:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,492)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many highlighting excellent workmanship, professional repairs, and attention to detail. Communication stands out as a major strength, with customers appreciating regular text message updates, phone calls, and clear explanations throughout the repair process. The staff is frequently described as friendly, helpful, and knowledgeable, going above and beyond to ensure customer satisfaction. Many customers express strong loyalty, stating they would return for future needs and actively recommend the shop to others.
Select to learn more
"Excelente job, and very professional service."
"... other time Ive had work done by Palm Avenue Motors, the work has been timely and impeccable. Theyre excellent at communicating the work being ..." Read more
"The customer service was first rate as they knew how to handle each step of the process ..." Read more
"... status of repair. Delivered my car 2 days early! Workmanship is excellent. They clearly pride themselves on going above and beyond." Read more
"... branches falling during a wind storm. Palm Ave Motors did an excellent job of repairing the dents. The owner worked with CSAa and filled out the claim. ..." Read more
"I liked the text message updates on the job progress and the phone call updates."
"They use a great app that gives you the repair status. Plus theyre great at calling and leaving ..." Read more
"I would get a text daily - or so - updating me on repairs with pictures!"
"Not only was it ready, they kept in contact with me, called and texted me the updates, but made the pick up so convenient, ..." Read more
"... Motors, the work has been timely and impeccable. Theyre excellent at communicating the work being done, and happily answer any questions that ..." Read more

Likely to Recommend

I have used this facility a few times before and have been happy and satisfied with their past work as well.

Repair Quality

The repair looks good and the full car wash made it even nicer.

Customer Service

Tim and the team are very friendly and knowledgeable. I liked the text message updates on the job progress and the repair looks good.

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great service

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Great quality

Repair Quality

Quality was great but the communication and managing the timeline and expectations was not good.

Customer Service

Poor communication. Inconsistent with the text updates, which proved to be of no help.

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Si recomendaría este taller estoy a gusto

Repair Quality

Estoy a gusto con Palm ave les daría un 10 pero nada más cuando le pongan la última pieza a la camioneta

Customer Service

Estoy satisfecho con Palm ave les daré un 10 cuando me arreglen la última pieza que les falta

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Palm Avenue motors did a wonderful job as always.

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Excelente Job, and very professional.

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They were also helpful in returning my rental car. One concern is the big difference in cost from the initial estimate.

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did an excellent job

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They are so good, bringing my 1963 Chevy to get repaired and painted!

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I love Palm Ave Motors, BEST experience ever. Tim is so amazing, best customer service and just understanding and kind!

Customer Service

Repeat what I said in last question! ❤️

Returned Clean

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Tim has handled both my AAA claims and was super helpful and responsive! Work was done quickly

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Tim and gang always do a great job and they are my go to place to fix my car

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My whole family comes here

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