Bartlett's Auto Body & Paint Shop Inc

5.0 (1,631reviews)
100%
1438 Old County Rd,  Belmont,  CA  94002
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In operation 80 years, 30 years at this location.

Bartletts Auto Body & Paint Shop Inc is a premier automotive repair facility in Belmont. We are a family owned & operated business for over 65 years. We are a Preimier shop for CSAA. Our professionalism and on-time delivery have made us a leader on collision repair on the peninsula. Our repair facility takes personal price in every aspect of collision repair and will return your car to its pre-accident condition. Our technicians are all I-CAR platinum certified and Bartlett's is a I-CAR gold certified shop. Our employees participate in continuing education to keep current on new vehicles and trends in the industry. Bartlett's has the latest industry standard equipment:computerized paint matching,cumputerized frame rack and a downdraft climate controlled booth. We pride ouselves on providing excellent customer service to make your repair as easy and painless as possible. We can arrange to have a rental car staged at our facility and also have your vehicle towed in if necessary.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 10:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,631)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professionalism, and attention to detail, with many noting their vehicles looked brand new or better than expected after repairs. Communication stands out as a key strength, with customers highlighting regular updates, clear explanations, and proactive outreach throughout the repair process. Timeliness is another frequently commended aspect, with numerous customers reporting their vehicles were completed on time or even ahead of schedule. A few customers noted minor delays, though they acknowledged these were often due to external factors like backordered parts, and appreciated being kept informed. Overall, customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Not only exceptional customer service but also high-quality work. Expectations were set, communication was made during ..." Read more
"Amazing customer service and attention to detail. The workmanship was very professional and the car ..." Read more
"I can't believe how beautiful the car is. They did an amazing job. It looks better than when I bought it brand new. I'm very grateful."
"... Communicated clearly on expectations and timing. The car looked brand new with the work they did." Read more
"The work on our car was done in a week and we were extremely satisfied with the workmanship! The personal are so very friendly too. We highly recommend them."
"He said 5 days and it would be ready by 2 in the afternoon and it was to the minute!"
"These guys are fantastic! They told me 3 days, and my car was fixed in 3 days! They did a great job! Matched the paint perfectly ..." Read more
"The repair was completed a day earlier than expected! Fabulous!"
"they complete early, amazing."
"Ready a day earlier than was predicted at time of car drop-off. Shop kept me well-informed about good repair ..." Read more
"Every step was communicated clearly and accurately"
"I received text messages and phone calls with status of my car repair every day!"
"They communicated well and constantly to let me know what was going on with my vehicle and any issues they came ..." Read more
"... … both on the repair and their customer service. They kept me informed throughout the process and completed the repairs perfectly and on time. Great job Bartlett." Read more
"Excellent customer service and great communication. A very friendly team who gives all the information ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend the repair facility.

Repair Quality

The repair is well executed but would need to observe more after 30 days for any changes.

Customer Service

Easy communication, responsive about the timeline and quote.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are great

Repair Quality

Customer Service

They were very friendly, timely, informative and thorough. I would definitely go to Bartlett again in future.

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Pete was excellent to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

they were so thorough, so nice, and good at messages about when the car woukd be ready.

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are the best!

Repair Quality

Always looked like nothing ever happened to my vehicle.

Customer Service

I’ve used Bartletts 3 times and they’ve always done excellent work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Pete is amazing. The communication was clear throughout the whole process and the car looks just like new! This is my second repair at the shop and I’d highly recommend to anyone in need of honest estimates and quality service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great place to bring your car.

Repair Quality

Customer Service

Great place to take your car. Pete was in constant communication and gave me updates on the progress of my car.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always highly recommend this shop!

Repair Quality

Customer Service

Excellent! Pete is the best!

Kept me Informed?

Yes

Ready on Time?

Yes

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