Caliber - San Carlos

4.9 (2,501reviews)
97%
794 Industrial Rd,  San Carlos,  CA  94070
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,501)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for exceptional customer service, described as friendly, professional, and welcoming. Communication stands out as a key strength, with customers appreciating frequent updates via calls, texts, and emails throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also appreciate the added touch of vehicle cleaning before return. A few customers noted areas for improvement, including occasional delays due to parts availability, cost exceeding initial estimates, and isolated service interaction concerns, all raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"Everyone is so nice and professional. Excellent customer service!"
"Excellent & trustworthy car repair service shop. We were highly satisfied & gave us a seamless repair ..." Read more
"Very timely and excellent repair was done. The car was also cleaned very thoroughly both exterior ..." Read more
"They did not do a good job re-painting the left front fender of my car. It had an orange peel texture and bubbles ..." Read more
"You team did not paint the rear driver side door handle that was quoted and paid for. How could that be missed"
"Got my vehicle back days before expected!"
"Finished ahead of time and with a high quality job."
"My vehicle was ready before time"
"... part and I thought it wud be ready on Monday but I got my car back the Friday before!" Read more
"I was kept up to date almost daily on my repairs and staff was extremely courteous, great customer service!"
"Excellent service and high-quality of work. They provided constant updates and even called by phone. I will go to them again."
"There were so many updates along the way that I didn't question the quality of work I'd receive!"
"Clear and concise communication"
"I had to call to get updates."

Likely to Recommend

Repair Quality

Agustín was super helpful and the lady at the front desk as well!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just received the vehicle back and all looks good. Have not driven it enough to know if there are any lingering issues.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very meticulous and very accommodating I would recommend anybody to go there

Likely to Recommend

Repair Quality

You guys did a great job

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

During the repair of our car, Liliana was communicative and helpful. Making sure we understood the process and could navigate the complexity successfully. The repair was quick, complete and high quality. I would recommend this shop and team to anyone. Thank you!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A panel in the cargo area of my vehicle wasn’t reinstalled. More concerning is the kick sensor for hands free activation of my lift gate no longer works at all

My Experience

Likely to Recommend

Repair Quality

Great job. Car looks as good as new. Thanks Gene D.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best experience from start to finish I’ve had with a car repair.

My Experience

Very satisfied

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very efficient, effective communication, seamless pickup/dropoff

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did an amazing job. The overall experience was incredible from the start.

Likely to Recommend

Repair Quality

Everyone was so nice, the work looks great. It took about a week longer than initially quoted but that was due to a needed part. My rental was easy to pick up and drop off. Overall, it was a fantastic experience.

Customer Service

Everyone was knowledgeable and very friendly.

Kept me Informed?

Yes

Ready on Time?

No

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