Palm Beach Toyota DBA Penske Collision

4.9 (2,553reviews)
96%
2835 Ranch House Rd.,  West Palm Beach,  FL  33406
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Shop AssistantSparkles

8 years at this location.

Palm Beach Toyota dba Penske Collision, “Where Quality and Customer Service Collide”. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text messaging and email with vehicle owners. Our brand new two story, state of the art 75,000 square foot collision facility that is unrivaled in the tri-county area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,553)

Customers say
Overall Customer Satisfaction
Customers are overwhelmingly satisfied with the repair services at Penske Collision Center. Feedback consistently highlights exceptional repair quality, with many noting their vehicles looked brand new upon return, often detailed and cleaned inside and out. Communication was a standout strength, with customers praising regular text message updates and proactive phone calls that kept them informed throughout the entire repair process. Timeliness was another key positive, as numerous customers noted their vehicles were completed ahead of the promised date. A few customers mentioned areas for improvement directly in their comments, including occasional delays in parts, inconsistent proactive communication requiring them to follow up, and minor post-repair issues. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"I could not have taken my car to a better autobody shop. The surface was amazing. They kept us updated on ..." Read more
"The staff is amazing and I am overwhelmed with the quality of the workmanship of my repair. Totally happy!!! Great job and my car was so clean ..." Read more
"... repaired exactly within the time frame they predicted. The repair work was perfection, and the color matching was identical. Youd never even know my car had been in an accident ..." Read more
"Highly recommended!. The repair was super fast and very effective. The entire process was smooth and efficient, and ..." Read more
"Great communication and excellent job on the repairs"
"Really quick and efficient with my car. I got my car 10 days earlier than planned and when I saw it, my car looked brand new again. ..." Read more
"Car was finished earlier than estimated which was already very good time!"
"I appreciate the work done, looks great, very good job and finished 1 week early. Glad I went there, would recommend Penske to anyone."
"Delay in parts"
"Después de la fecha que me dijeron"
"I was impressed on the level of communication I received about the work done on my car and to let me know ..." Read more
"... digital communication throughout the process; however, I was more impressed by the human followup and promises kept." Read more
"I received updates at every turn."
"Im the one calling them to know the status of my truck"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Rapidísimo, Súper bien hecho, Julio te explica perfectamente todo sin engaños, to el equipo de trabajo de la oficina es excelente. La señora colombiana (creo que su nombre es Xiomara) te va ha allí dar desde traer el carro de renta hasta el ultimo dia que te lo entrega a la compañía de rentas. Yo les recomiendo que agreguen hasta el 15 de satisfacción

Customer Service

Returned Clean

My Experience

Yes and thank you, Im very satisfied with the work done, excellent work , Ian a special thanks to Julio and John customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you so much for the quality work. Big high 5’s to Ms. Anna and Mr. Julio for their service. Appreciate you guys!

Likely to Recommend

Yes I would recommend this shop highly. In fact I requested this shop because of the excellent service and quality that I received in the past at this exact location.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent service at the Penske collision center. Kept me updated on the progress of my repairs. Completely satisfied.

Customer Service

Customer service people were polite and extremely professional

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

I sincerely appreciate the entire team for their dedication, specially Mr Jose for his professionalism, and excellent service. I would definitely recommend this place to others. Thank you very much for an outstanding job!

My Experience

Car looks brand new and my car was cleaned as well. I’m very appreciative and satisfied with my service and repair was finished before estimated time

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Especially for this location and for Toyota owner, I will absolutely recommend.

Repair Quality

Impeccable.

Customer Service

Super courteous. Takes time and explain. It has been a while for me to go thru this. It made it easy for me. Plus clean modern office.

Likely to Recommend

Repair Quality

Great services.

Customer Service

Professional

My Experience

Their work is excellent. I highly reccommend them.

Likely to Recommend

Repair Quality

The repair was excellent.

Customer Service

He was very helpful and professional.

Returned Clean

My Experience

Likely to Recommend

Excellent service.

Repair Quality

The service was excellent and in Spanish. Don Tony was very attentive and helpful. The repairs to my car were very satisfactory. I liked it a lot. Thank you.

Customer Service

Everyone was very attentive and diligent. Thank you.

My Experience

Jose👏

Likely to Recommend

Muy cuidadosos con la reparation y detalles del arreglo.

Repair Quality

Excellent servicio buena comunicacion.

Customer Service

Muy eficiente.

My Experience

Jeff is always professional and get the job done right the first time. He keeps me informed throughout the process of my repair. I received my car back cleaner than when I brought it in. I definitely recommend Penske Collison center to everyone.

Likely to Recommend

Repair Quality

Jeff was absolutely professional and kept me informed the whole time. I have used Penske collison 3 times because of the excellent service they have provided.

Customer Service

Returned Clean