Paramount Collision Repair

4.8 (433reviews)
97%
5905 Canyon Dr.,  Amarillo,  TX  79110
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Shop AssistantSparkles

In operation 3 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (433)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting their vehicles look brand new after repairs. Communication stands out as a major strength, with regular text and phone updates keeping customers informed throughout the repair process. The team is frequently described as professional, courteous, and going above and beyond expectations. Timeliness is another highlight, with many repairs completed ahead of schedule. Customers appreciate the thorough cleaning and detailing provided. While most experiences are overwhelmingly positive, a few customers noted issues with alignment, missing parts, or communication accuracy that required follow-up visits.
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"... come pick it up, and my car has never looked better. They have an eye for detail and have never failed to exceed my quality standards. If your car needs ..." Read more
"My truck has never been so nice not only did Paramount collision do exceptional body work but the interior of my truck was detailed they communicated ..." Read more
"My trunk is not even to the body and does not close properly the customer service was amazing but the ..." Read more
"Repairs were not complete and I was sent home in a truck with a front axle that was shifted with my ..." Read more
"... professional. And very helpful this is very rare in business. My truck looks like brand new. And done ahead of the estimated time I will recommend that team and ..." Read more
"... told that the lead time would be about 5-6 weeks. They called me less than a month later to come pick it up, and my car has never looked better. They have ..." Read more
"Under promise and over deliver…excellent work and I got my vehicle back before the time I was told it would be ready."
"Fast turnaround and looks great"
"Despite two separate assurances that the vehicle would be ready by Friday, the promised completion ..." Read more
"... me and let me know what was going on along the way had it done before they said they would , everything looks great. I'll be back..." Read more
"... body work but the interior of my truck was detailed they communicated on a daily basis or at least every other day by text keep me informed and updated they ..." Read more
"Outstanding job! My car looks brand new. They communicated with me daily to keep me informed on the task at hand. Very professional but very personable ..." Read more
"Communication was excellent. Texted me weekly and biweekly! Returned by calls immediately."
"While communication was consistent, the information provided was inaccurate. Despite multiple conversations ..." Read more
"Lacked communication, car was scratched up from exterior detailing, front bumper was cracked."

My Experience

Likely to Recommend

Repair Quality

Did a very good job just waiting for the other parts to come in

Customer Service

Good job very professional

Returned Clean

My Experience

My Experience

I admit, you taking on my corrupted insurance company was a big challenge, and kudos to Brandon for his patience and perseverance that he fought with DAILY to get them to make it right! He deserves an award! Lol!! I had my car there for 6+ weeks, although it was ready 3 weeks ago.. On another topic.. Rick, in the front office needs to get some customer service skills if he’s gonna work directly with the customers. He’s HUNG UP ON ME MULTIPLE TIMES? Also, HE CALLED ME, then stated I couldn’t keep him on the phone bc he had calls to make? That call lasted less than TWO MINUTES? His level of courtesy and respect towards those he’s supposedly trying to help, is greatly diminished.. He’s soured and bitter and needs to work outside of customer service, imo.. I can’t imagine that I’m the ONLY person he’s acted like that to, and he’s offering NO APOLOGY even when it was brought to his attention? He’s RUDE, DISRESPECTFUL, HATEFUL AND VERY ILL-TEMPERED!! Chad was also a HERO in my book!! He took over dealing with my insurance company when Brandon was gone, and he grew very impatient quickly! It wasn’t HIM, it was m INS COMPANY BEING DIFFICULT!! Thank you to Brandon and Chad for finally making it work out!! To the techs in the back, they did a phenomenal job on my car! It looks, sounds and drives great! Thank you for having high standards and not bending to the lower standards of my ins company! Despite my car being held for an additional 3 weeks, your company is founded on striving for high standards and you are a top notch company! Thanks to all who made it happen!!

My Experience

Great customer service overall! I was notified daily on the status of my repair. The team does an amazing job with getting to know their customers. This was by far the easiest process in repairs we've ever had! Great job!

Likely to Recommend

Repair Quality

Everything looks great. 😊 thank you for all the updates during the process.

Customer Service

Returned Clean

My Experience

Paramount did an awesome repair on my vehicle and very timely in getting the vehicle back to me, and yes I do recommend Paramount and will most definitely use them in the future. Thank you Paramount for a job well done!

Likely to Recommend

Repair Quality

They did an awesome repair and it was very timely.

Customer Service

Returned Clean

My Experience

Only about half the hail damage appeared to be repaired. The roof was left with about a dozen hail dents just from a quick look and a lot of blue specks and scuffs on the vehicle noted as well that I don’t believe were there previously. The biggest dent didn’t appear to be completely fixed and cracked paint still showing by the Onstar antenna. I had to leave the vehicle and could not pick it up after being told it was ready.

Likely to Recommend

Repair Quality

Truck looked brand new again! Great service all the way around. Will recommend

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Paramount collision did an amazing job on my truck! She has not looked this good since I bought her! I was notified every week of progress which I appreciated. Chad helped me get insurance to cover the claim! I recommend 100% & will tell anyone I know to give them a call. Thank yall

Likely to Recommend

Repair Quality

It looks great! All the repairs are done

Customer Service

Did a great job keeping me informed

Returned Clean

My Experience

Y'all went above and beyond. Thank you so much!

Likely to Recommend

Repair Quality

Great work!

Customer Service

The best in town

Returned Clean

Likely to Recommend

Repair Quality

Good work. Completed way before promise date. I recommend 100%

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied with the work..

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did a great job repairing our van and was able to get it done quickly

Customer Service

Returned Clean

My Experience

You did a great job Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Three seconds of brain failure!!lol and I needed a Body Shop Chad and the guys at Paramount collision went above and beyond to take care of my vehicle. The work that was done was superior. I would definitely recommend them as a Body Shop in the future.!!

Likely to Recommend

Repair Quality

My truck has never been so nice not only did Paramount collision do exceptional body work but the interior of my truck was detailed they communicated on a daily basis or at least every other day by text keep me informed and updated they completed to work in a timely manner I would use them again no doubt

Customer Service

Returned Clean

My Experience

The car looks great! Thanks for the detail.