Paramount Collision Repair

4.7 (447reviews)
96%
5905 Canyon Dr.,  Amarillo,  TX  79110
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Shop AssistantSparkles

In operation 3 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (447)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. Communication stands out as a key strength, with frequent text and call updates keeping customers informed throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule. Staff professionalism and friendliness are frequently commended. A small number of customers noted concerns such as incomplete repairs, interior cleanliness, and alignment issues, reflecting areas customers feel could be further refined.
AI-Generated from reviews written in the last 12 months
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"... professional. And very helpful this is very rare in business. My truck looks like brand new. And done ahead of the estimated time I will recommend that team and have brought all my ..." Read more
"... knowledgeability, professionalism and perfectionism. They always underpromise and overdeliver. I recently dropped my car off for some repairs and ..." Read more
"Service was beyond the expectation of a painted replacement back bumper. Included with the bumper was a car wash and treated ..." Read more
"The repairs were excellent and looked great. Good work, the team worked quick and appreciate the craftsmanship."
"Truck looked brand new again! Great service all the way around. Will recommend"
"... repairs were made. The work was done flawlessly and they finished the repairs early. Highly recommend them." Read more
"... me and let me know what was going on along the way had it done before they said they would , everything looks great. I'll be back..." Read more
"... rare in business. My truck looks like brand new. And done ahead of the estimated time I will recommend that team and have brought all my business to them.a job well ..." Read more
"Good work. Completed way before promise date. I recommend 100%"
"... told that the lead time would be about 5-6 weeks. They called me less than a month later to come pick it up, and my car has never looked better. They have an ..." Read more
"... body work but the interior of my truck was detailed they communicated on a daily basis or at least every other day by text keep me informed and updated they completed ..." Read more
"Communication was excellent. Texted me weekly and biweekly! Returned by calls immediately."
"Outstanding job! My car looks brand new. They communicated with me daily to keep me informed on the task at hand. Very professional but very personable as ..." Read more
"Great customer service overall! I was notified daily on the status of my repair. The team does an amazing job with getting to know ..." Read more
"Everything was so completely amazing. Im so grateful for the quick work and amazing communication. Yall are literally the best"

My Experience

I am totally satisfied and I would trust your team to work on a vehicle line again very good communication very good work and I am honored to have y’all have worked on my vehicle. Thank you very much.

My Experience

Paramount collision is the best body shop in Amarillo. Their work is impeccable and they always do a great job. The staff is always attentive and they keep you informed about what is going on. They don’t keep your car forever and just work on it once in a while. It gets done in a timely manner. I personally recommend Paramount collision to everyone. Good job to them.

My Experience

Great job and finished repairs early. Keep me informed of the progress on a regular basis. Very satisfied

Likely to Recommend

Repair Quality

Already filled this out once. I was very satisfied with your repair work. One issue was that the back tire was inflated to 65 psi.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work and efficient

Customer Service

Keep you updated on the process and answered any questions

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very satisfied with the repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys were great. If needed I will definitely be back. Thanks for the excellent service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Go to them. They can get it done

Repair Quality

Great place to have your vehicle repaired and painted to original specs. Everything is taken care of. Thanks to the owner and the entire staff for their attention to excellence.

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice paint job. Very nice staff also.

My Experience

I would text automated text that were giving false information

My Experience

Great communication from start to finish, looks better than before the accident.

My Experience

Likely to Recommend

Repair Quality

The car looked brand new! Excellent job. Messages informing us of work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

“ Just like New” it’s not just a saying it’s the work Paramount accomplished!!! Thanks to the entire team !

My Experience

Likely to Recommend

Repair Quality

Did a very good job just waiting for the other parts to come in

Customer Service

Good job very professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I admit, you taking on my corrupted insurance company was a big challenge, and kudos to Brandon for his patience and perseverance that he fought with DAILY to get them to make it right! He deserves an award! Lol!! I had my car there for 6+ weeks, although it was ready 3 weeks ago.. On another topic.. Rick, in the front office needs to get some customer service skills if he’s gonna work directly with the customers. He’s HUNG UP ON ME MULTIPLE TIMES? Also, HE CALLED ME, then stated I couldn’t keep him on the phone bc he had calls to make? That call lasted less than TWO MINUTES? His level of courtesy and respect towards those he’s supposedly trying to help, is greatly diminished.. He’s soured and bitter and needs to work outside of customer service, imo.. I can’t imagine that I’m the ONLY person he’s acted like that to, and he’s offering NO APOLOGY even when it was brought to his attention? He’s RUDE, DISRESPECTFUL, HATEFUL AND VERY ILL-TEMPERED!! Chad was also a HERO in my book!! He took over dealing with my insurance company when Brandon was gone, and he grew very impatient quickly! It wasn’t HIM, it was m INS COMPANY BEING DIFFICULT!! Thank you to Brandon and Chad for finally making it work out!! To the techs in the back, they did a phenomenal job on my car! It looks, sounds and drives great! Thank you for having high standards and not bending to the lower standards of my ins company! Despite my car being held for an additional 3 weeks, your company is founded on striving for high standards and you are a top notch company! Thanks to all who made it happen!!

My Experience

Great customer service overall! I was notified daily on the status of my repair. The team does an amazing job with getting to know their customers. This was by far the easiest process in repairs we've ever had! Great job!

Likely to Recommend

Repair Quality

Everything looks great. 😊 thank you for all the updates during the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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