Passport Collision Center
In operation 16 years, 15 years at this location.
Passport Collision is a company that strives forward by continued training to be one of the fewest shops that is BMW/Mini certified. Passport didn't stop there, we continued on with our training to become Infinity certified, Nissan certified, and Toyota/Scion certified. These certifications are not only based on training, it is based on our customer service. Our goal is provide the highest level of customer service with the latest technology at our disposal, and to ultimately try and make this experience as convenient as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- Vietnamese
- French
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I love them. I feel like we are family. The following people help me remain calm during this process. Courtney has been amazing with making sure I understood the process to giving me an ear when enterprise messed up.Kelvin also provided me with great customer service. Jessica will make sure any approval was sent to USAA. I met Teddy yesterday and he was great. I really do feel like we are family. I’m grateful for the customer service. I didn’t have to keep calling or worry about if my baby was taken care of, because they treat me and my baby like family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Just a good job keeping me updated and the work on the car perfect good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The car repairs were satisfactory; the vehicle is now functioning well, and everything appears to be in order. However, the communication from my service representative, as well as from other providers responsible for contacting or responding to calls, was highly unacceptable.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Seamless experience from start to finish. From the moment I walked in until the day I picked up my car, every part of the process was top-notch. Courtney, my service advisor, was exceptional—kind, courteous, professional, and an outstanding communicator. He took the time to clearly explain the repair process in technical detail without making it overwhelming, which gave me complete confidence that my car was in great hands. He even went the extra mile by personally walking me to my car after the repairs were complete. Excellent customer service, quality workmanship, and a truly first-class experience. A++—I highly recommend this collision repair shop!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Courtney was awesome and took care of all my needs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My door is still clacking and my paint on the door need to be buffed out and the rubber panel that separates from the panel is not aligned.
My Experience - 5.0/5.0 -
Five stars. Kevin did an amazing job. He was professional and proactive the entire time to ensure I was taken care of.
My Experience - 5.0/5.0 -
Great job on fixing my car I have no complaints on the work done to my car thank you for your service
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Although in my opinion the period of work was too long, nonetheless, I was impressed with the quality of repairs and the customer service by Mr. Courtney Morgan. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
First, it took over 2 months to get my car repaired or for it to be returned to me. Once i finally received it, there were parts of my vehicle laying on the inside of my car with no explanation as to where they go. License plate frame missing. Color is off, drivers door and rear bumper not properly installed and many small scratches on my windshield. Expected much better..especially with how long it took to get my car back.