Passport Collision Center
In operation 16 years, 15 years at this location.
Passport Collision is a company that strives forward by continued training to be one of the fewest shops that is BMW/Mini certified. Passport didn't stop there, we continued on with our training to become Infinity certified, Nissan certified, and Toyota/Scion certified. These certifications are not only based on training, it is based on our customer service. Our goal is provide the highest level of customer service with the latest technology at our disposal, and to ultimately try and make this experience as convenient as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- Vietnamese
- French
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My representative was very courteous and professional. The gentleman that checked me out was as well. I really like the text letting me know where my car was in the process. Overall great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire ordeal was very professional. The daily status report was truly appreciated. I would highly recommend Passport Collision. .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was extremely disappointed in the customer service and how the mechanics rushed to put my car back together that caused one of my systems to trigger with a faulty light indicator on the instrument panel. My car did not enter your facility with any lights on and I expected it to be returned the same way. If it weren't for my son who was with me (and is a mechanic himself) I'm sure they would not have been willing to take care of the matter and reprogram and reset the system. Eventhough my insurance company denied making repairs I had the money to pay for repairs myself and then go through the tow truck company for reimbursement, but due to the horrible customer service I received I decided to go to a company my son uses that has excellent customer service to get my repairs completed.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I didn’t get to meet the team who actually repaired my vehicle but Kevin made my experience very easy. He checked in often and answered all my questions. Ira got me checked out quickly and helped me move my car seat from the rental back into my car. 10/10 experience with this team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, updates and received my car back a head of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Both Courtney Morgan and Ira Arrington were a pleasure to work with. Thank you for making a stressful situation bearable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team and customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As of the time that I am replying to this comment which is an hour and a half after maybe two hours after picking up my car, I am satisfied, but I have not had an opportunity to see it in the daylight. I have not had an opportunity to really drive it so as I’ve said minus those factors I am greatly satisfied.