Passport Collision Center
In operation 16 years, 15 years at this location.
Passport Collision is a company that strives forward by continued training to be one of the fewest shops that is BMW/Mini certified. Passport didn't stop there, we continued on with our training to become Infinity certified, Nissan certified, and Toyota/Scion certified. These certifications are not only based on training, it is based on our customer service. Our goal is provide the highest level of customer service with the latest technology at our disposal, and to ultimately try and make this experience as convenient as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- Vietnamese
- French
- Arabic
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Solid work. Good communication. Very professional. Salute.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
My Experience - 0.0/5.0 -
First, on several occasions I informed the representative that I [my Name], was the vehicle owner—not my wife. I personally came into the shop, completed the paperwork with my name and contact information, and met with the representative directly. Despite this, all correspondence was addressed to my wife and, at times, sent to her instead of me. Even after I specifically requested that communications be directed to me, the issue continued. This survey and the final thank you letter were also addressed to my wife rather than to me. Second, two posted delivery dates were missed. On both occasions, I was told that the necessary parts had arrived and that repairs were underway. However, approximately two days before each scheduled delivery date, I was informed that additional parts had just arrived or that the shop was still waiting on other items needed to complete the repair. Third, after the second missed delivery date, communication largely stopped. While the insurance company and rental car company were provided with a revised completion date, I was not. I only learned that a new estimated delivery date had been established after I contacted both companies myself and was told they had received an update that had not been shared with me. Am I satisfied with the quality of the repair work? Yes, I am. However, several important details were mishandled throughout the process, and those details matter.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Did a excellent job on my car and instead of getting my car back on 6/12/26 I got it back a day earlier thanks Passport Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick repairs, team kept me informed of the process, excellent customer service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience at passport collision Courtney Morgan was my advisor he was very helpful and professional he was very knowledgeable about my process he kept me informed every step of the way I would definitely recommend him and the company to all my family and friends
My Experience - 5.0/5.0 -
Great service 👏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service
Customer Service - 5.0/5.0 -
Professional
My Experience - 5.0/5.0 -
Extremely happy with the service from passport collision they worked effortlessly with my insurance provider, which made the total process stress-free extremely satisfied with the repairs. My vehicle looks brand new.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Courtney provided exceptional customer service from start to finish. He was professional, knowledgeable, and made the entire process seamless and stress-free. I am extremely satisfied with my experience with Passport and truly appreciate the support I received. While I hope I won’t need these services again in the future, it’s reassuring to know exactly where I will turn if I do. Thank you, Courtney, and the entire team, for your outstanding service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job communicating with updates about my vehicle