Payne Chevrolet, Inc.

5.0 (1,265reviews)

100%

(615) 384-5573

2807 Memorial Blvd, Springfield, TN 37172

100%

See Photos

2807 Memorial Blvd
Springfield, TN 37172

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Payne Chevrolet, Inc.

See Photos

2807 Memorial Blvd
Springfield, TN 37172

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 100 years.

Payne Chevrolet Collision Center. The best trained, most well equipped shop in Robertson County. We provide free estimates, towing and can repair all makes and models. Come and see why we have been in business since 1926. We are committed to: • Following manufacturer repair procedures • Using proper tools and equipment • Restoring vehicles to safe, pre-loss condition Because quality repairs matter long after the claim is closed. Local, Accountable, and Professional As a locally owned business, our reputation matters. We take pride in: • Transparent communication • Documented repairs • Standing behind our work Your vehicle is repaired here — not routed through a call center. You have the right to choose your repair facility. Contact us before or after a loss — we’re here to help.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,265)

Sort By:
Newest
Rating

1,204 Customers Rated

5 Stars

85.5% Complete

(1082)
4 Stars

5.7% Complete

(72)
3 Stars

1.7% Complete

(21)
2 Stars

1% Complete

(13)
1 Star

0.3% Complete

(4)
< 1 Star

0.9% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the body shop for outstanding repair quality, with vehicles described as looking new, perfect, and flawless after service. Communication is a standout strength, with many appreciating regular text and call updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting repairs were completed faster than expected. Staff are widely described as professional, courteous, and helpful. A few customers noted isolated concerns such as parts delays, a minor alignment issue, and one instance of limited proactive updates, reflecting direct customer feedback rather than systemic issues.

Select to learn more

Service Quality
Timeliness
Communication

"They did a flawless job on the bodywork. They also washed my truck and shined up the tires. ..." Read more

"... car. The work was completed faster than I expected. Everyone was very friendly and professional. I will definitely recommend Payne." Read more

"10 rating! Our experience was EXCELLENT! GREAT JOB AND GREAT CUSTOMER SERVICE,!"

"... to worry about that part of the process and again they always do an exemplary job again I say thank you." Read more

"They went above and beyond to make sure everything was done correctly and quickly. My car was returned cleaner, ..." Read more

"... with the staff and the work that was done to my car. The work was completed faster than I expected. Everyone was very friendly and professional. I will ..." Read more

"Repair done well and on time as promised."

"Great experience, repairs were done in 4 days and they even cleaned up the interior. I will use again."

"Parts back orders took longer than estimated. Sensors were said to be calibrated but need recalibration ..." Read more

"... exactly what they said they were going to do and finished in a timely manner." Read more

"... excellent job on the repairs and were so thoughtful about sending us frequent updates about the status of our repairs. This created a much less stressful process and it ..." Read more

"Excellent work and great communication throughout the time they had my GMC"

"Great communication and speedy repair."

"They did an awesome job!! Professional, friendly, communicated with us thru the entire process and my VW looks perfect! Would highly recommend!!"

"... car is beautiful again. Customer service was great. I was kept informed the entire time." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"They did a flawless job on the bodywork. They also washed my truck and shined up the tires. ..." Read more

"... car. The work was completed faster than I expected. Everyone was very friendly and professional. I will definitely recommend Payne." Read more

"10 rating! Our experience was EXCELLENT! GREAT JOB AND GREAT CUSTOMER SERVICE,!"

"... to worry about that part of the process and again they always do an exemplary job again I say thank you." Read more

"They went above and beyond to make sure everything was done correctly and quickly. My car was returned cleaner, ..." Read more

"... with the staff and the work that was done to my car. The work was completed faster than I expected. Everyone was very friendly and professional. I will ..." Read more

"Repair done well and on time as promised."

"Great experience, repairs were done in 4 days and they even cleaned up the interior. I will use again."

"Parts back orders took longer than estimated. Sensors were said to be calibrated but need recalibration ..." Read more

"... exactly what they said they were going to do and finished in a timely manner." Read more

"... excellent job on the repairs and were so thoughtful about sending us frequent updates about the status of our repairs. This created a much less stressful process and it ..." Read more

"Excellent work and great communication throughout the time they had my GMC"

"Great communication and speedy repair."

"They did an awesome job!! Professional, friendly, communicated with us thru the entire process and my VW looks perfect! Would highly recommend!!"

"... car is beautiful again. Customer service was great. I was kept informed the entire time." Read more

Jamie (Volkswagen owner) reviewed 9/23/26

Danielle (Chevrolet owner) reviewed 9/21/26

Al was so accommodating to me. Al walked me through the entire process of getting my vehicle repaired after someone had hit my car. And the Payne guys fixed my car up really good in a timely manner. Time wasn't an issue for me I just wanted everything to be done right. Everything came out perfect. Thank you Payne.

Gary (Nissan owner) reviewed 9/18/26

Everyone was very helpful 👍

Mary (Chevrolet owner) reviewed 9/14/26

Ronald (Kia owner) reviewed 9/11/26

No problems and great experience. Thanks

Keep up the good work

Dixie (GMC owner) reviewed 9/2/26

Donna (Ford owner) reviewed 8/31/26

James (GMC owner) reviewed 8/24/26

Everything was great.

It was all great

Chassi (Kia owner) reviewed 8/21/26

Always Kenny

Quick and Easy

Knowledgeable and Precise

Janet (Chevrolet owner) reviewed 8/18/26

They did a flawless job on the bodywork. They also washed my truck and shined up the tires. They are courteous, respectful and communicate well. I highly recommend Payne Chevrolet. If I buy another Chevy I will go there.

Tracye (Chevrolet owner) reviewed 8/13/26

I would definitely recommend

Kenny and the department are always kind and helpful. No headache , process was easy between Payne’s and State Farm .The repair work was done and ready for pickup sooner than I expected! My car looked great ! No complaints Thank you

Kenny was the one I worked with and he was very professional and made the process simple !

Barbara (Nissan owner) reviewed 8/13/26

We always have great service at Payne Chevrolet. We’ve had out vehicles repaired there every time we’ve had damage and always been satisfied with the work they do

Customer service is always 100%. Great service

Pamela (Nissan owner) reviewed 8/5/26

You guys were fabulous’ you fixed my baby!! Thank you so much❤️

Courtney (Mitsubishi owner) reviewed 8/3/26

Susan (Hyundai owner) reviewed 8/3/26

William (Chevrolet owner) reviewed 8/3/26

Absolutely

Great communication and speedy repair.

Let me know everything that was happening.

Larry (Chevrolet owner) reviewed 8/3/26

Repair looks terrific and was done in a reasonable time.

Alan kept us updated on the status of repair at all times.

Henry (Lexus owner) reviewed 7/31/26

The job they did on my wife’s SUV was first rate and the time frame was expedient.

Very professional. Great Job!!!

Ernest (Chevrolet owner) reviewed 7/30/26

Kelly (GMC owner) reviewed 7/21/26

We were kept up-to-date on the progress. Al is great and knowledgeable. He provides excellent customer service.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Payne Chevrolet, Inc.

Take photos and get an online estimate

Schedule an estimate appointment

About Payne Chevrolet, Inc.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,265)

1,204 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0