Payne Chevrolet, Inc.

5.0 (1,253reviews)

100%

(615) 384-5573

2807 Memorial Blvd, Springfield, TN 37172

100%

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2807 Memorial Blvd
Springfield, TN 37172

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Payne Chevrolet, Inc.

See Photos

2807 Memorial Blvd
Springfield, TN 37172

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 100 years.

Payne Chevrolet Collision Center. The best trained, most well equipped shop in Robertson County. We provide free estimates, towing and can repair all makes and models. Come and see why we have been in business since 1926. We are committed to: • Following manufacturer repair procedures • Using proper tools and equipment • Restoring vehicles to safe, pre-loss condition Because quality repairs matter long after the claim is closed. Local, Accountable, and Professional As a locally owned business, our reputation matters. We take pride in: • Transparent communication • Documented repairs • Standing behind our work Your vehicle is repaired here — not routed through a call center. You have the right to choose your repair facility. Contact us before or after a loss — we’re here to help.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,253)

Sort By:
Newest
Rating

1,193 Customers Rated

5 Stars

85.5% Complete

(1071)
4 Stars

5.7% Complete

(72)
3 Stars

1.7% Complete

(21)
2 Stars

1% Complete

(13)
1 Star

0.3% Complete

(4)
< 1 Star

1% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with vehicles described as looking new, perfect, and better than before. Communication stands out as a key strength, with frequent text and call updates keeping customers informed throughout the process. Timeliness is widely appreciated, with many repairs completed ahead of schedule. Staff are repeatedly described as friendly, professional, and courteous. A few customers noted minor issues such as alignment concerns, paint imperfections, and part delays, though these were generally resolved promptly. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"I had a great experience with the staff and the work that was done to my car. The work was completed faster than I expected. Everyone was very friendly and professional. ..." Read more

"They went above and beyond to make sure everything was done correctly and quickly. My car was returned cleaner, than I ..." Read more

"Was very pleased with the service and everybody was outstanding I really enjoyed coming to Payne Chevrolet because I know they'll always take care of my requirements ..." Read more

"Everyone was so friendly and super thorough. Will definitely keep them in mind for any future needs!!"

"... anything they could do to fix this and to my surprise he asked if I wanted to wait about 20 minutes while they removed the run. It did not take 20 minutes and I could not ..." Read more

"... because the work was done in such a fast manner! They told me it would be ready within 10 business days. It was ready in 4 days." Read more

"Great experience, repairs were done in 4 days and they even cleaned up the interior. I will use again."

"Repair done well and on time as promised."

"Did exactly what they said they were going to do and finished in a timely manner."

"Parts back orders took longer than estimated. Sensors were said to be calibrated but need recalibration ..." Read more

"... excellent job on the repairs and were so thoughtful about sending us frequent updates about the status of our repairs. This created a much less stressful process and it ..." Read more

"Excellent work and great communication throughout the time they had my GMC"

"Great communication and speedy repair."

"My car is beautiful again. Customer service was great. I was kept informed the entire time."

"Great service and clear communication with updates on progress!!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I had a great experience with the staff and the work that was done to my car. The work was completed faster than I expected. Everyone was very friendly and professional. ..." Read more

"They went above and beyond to make sure everything was done correctly and quickly. My car was returned cleaner, than I ..." Read more

"Was very pleased with the service and everybody was outstanding I really enjoyed coming to Payne Chevrolet because I know they'll always take care of my requirements ..." Read more

"Everyone was so friendly and super thorough. Will definitely keep them in mind for any future needs!!"

"... anything they could do to fix this and to my surprise he asked if I wanted to wait about 20 minutes while they removed the run. It did not take 20 minutes and I could not ..." Read more

"... because the work was done in such a fast manner! They told me it would be ready within 10 business days. It was ready in 4 days." Read more

"Great experience, repairs were done in 4 days and they even cleaned up the interior. I will use again."

"Repair done well and on time as promised."

"Did exactly what they said they were going to do and finished in a timely manner."

"Parts back orders took longer than estimated. Sensors were said to be calibrated but need recalibration ..." Read more

"... excellent job on the repairs and were so thoughtful about sending us frequent updates about the status of our repairs. This created a much less stressful process and it ..." Read more

"Excellent work and great communication throughout the time they had my GMC"

"Great communication and speedy repair."

"My car is beautiful again. Customer service was great. I was kept informed the entire time."

"Great service and clear communication with updates on progress!!"

Pamela (Nissan owner) reviewed 8/5/26

You guys were fabulous’ you fixed my baby!! Thank you so much❤️

Courtney (Mitsubishi owner) reviewed 8/3/26

Susan (Hyundai owner) reviewed 8/3/26

William (Chevrolet owner) reviewed 8/3/26

Absolutely

Great communication and speedy repair.

Let me know everything that was happening.

Larry (Chevrolet owner) reviewed 8/3/26

Repair looks terrific and was done in a reasonable time.

Alan kept us updated on the status of repair at all times.

Henry (Lexus owner) reviewed 7/31/26

The job they did on my wife’s SUV was first rate and the time frame was expedient.

Very professional. Great Job!!!

Ernest (Chevrolet owner) reviewed 7/30/26

Kelly (GMC owner) reviewed 7/21/26

We were kept up-to-date on the progress. Al is great and knowledgeable. He provides excellent customer service.

Edward (Chevrolet owner) reviewed 7/20/26

You did an excellent job on the repairs and were so thoughtful about sending us frequent updates about the status of our repairs. This created a much less stressful process and it was greatly appreciated.

Mark (GMC owner) reviewed 7/20/26

I’m pleased with the work that was performed on my 2026 Yukon Denali ultimate

No problems

Glenda (Hyundai owner) reviewed 7/16/26

You were great to work with.

Mark and Gary were great. They got my car fixed quickly and it looks better than when I brought it in. Also, they cleaned my car up nicely. It looks new! I will always use them! Thank you Payne Chevrolet!

Kenny and Mark were great. They fixed my car quickly and it looks better than when I put it in the shop. These guys made sure my car was fixed correctly. They gave it back to me better than when I gave it to them. It was clean… looked new. I will be using them every time. Thank you Payne!

Michael (Chevrolet owner) reviewed 7/13/26

Great customer service

Robert (Cadillac owner) reviewed 7/13/26

The repair work was completed in a timely manner. The paint work and body repairs all match and look great.

Kenny Caroland at Payne Chevy took great care of us and , communicated with us throughout the process

Brett (Nissan owner) reviewed 7/10/26

Sara (Infiniti owner) reviewed 7/3/26

Billy (Chevrolet owner) reviewed 6/29/26

Kyle (RAM owner) reviewed 6/25/26

Great experience, repairs were done in 4 days and they even cleaned up the interior. I will use again.

Brooks (Kia owner) reviewed 6/25/26

Austan (Chevrolet owner) reviewed 6/23/26

Timothy (Ford owner) reviewed 6/22/26

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Payne Chevrolet, Inc.

Take photos and get an online estimate

Schedule an estimate appointment

About Payne Chevrolet, Inc.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,253)

1,193 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?