Payne & Sons Collision #2 LLC

4.9 (687reviews)

98%

(817) 786-1968

4120 Harwood Rd, Bedford, TX 76021

98%

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4120 Harwood Rd
Bedford, TX 76021

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About Payne & Sons Collision #2 LLC

See Photos

4120 Harwood Rd
Bedford, TX 76021

Get Directions Website Email

Apply for Financing

In operation 43 years, 8 years at this location.

Payne's Collision is a family-owned business with multiple locations. We have been serving the DFW area for 30 years with Quality, Honesty, & Fairness. We take pride in our work and love helping people get back on the road.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Alfa Romeo

Hyundai

I-Car

Infiniti

Kia

Nissan

Nissan GTR

Subaru

Call

Website

Reviews (687)

Sort By:
Newest
Rating

569 Customers Rated

5 Stars

66.4% Complete

(456)
4 Stars

8.9% Complete

(61)
3 Stars

2.5% Complete

(17)
2 Stars

1.6% Complete

(11)
1 Star

0.7% Complete

(5)
< 1 Star

2.8% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked showroom-new upon return. Communication was a standout strength, as customers appreciated frequent updates via calls and emails throughout the repair process. Timeliness was well-received, with several vehicles completed ahead of schedule. Customers also highlighted the professionalism and helpfulness of staff when navigating insurance processes. The shop's attention to detail, including returning vehicles freshly cleaned, exceeded expectations for many. A few customers noted improvement areas directly from their comments, including unexpected charges not communicated upfront, occasional difficulty reaching the shop for status updates, and isolated issues with parts or settings post-repair.

Select to learn more

Service Quality
Timeliness
Communication

"... necessary actions to do the best job possible and fix my car so it is as good as new." Read more

"... on that were on backorder for a couple of weeks. The repairs were superb and no additional work needed." Read more

"... best car related experiences I've had. They were knowledgeable, excellent at explaining options and timely." Read more

"All their personnel were professional and they actually considered the needs of the customer. I would recommend this ..." Read more

"Great group of men. Glad I got to meet them. They went above and beyond to take care of me. Bonus...they honored my Military service with a discount. ..." Read more

"Delivered a day earlier than promised. Thank you!"

"they are the best, lightning speed on the repair, perfect quality.....thank you always"

"Car was done quicker that stated and looks beautiful."

"... appreciate the exceptional experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾" Read more

"Great service. Thank you for your help and timeliness. Truck looks great!"

"... informed of the progress of the repairs of my vehicle, sent photos of the repairs and called me almost every week. They were on time with the completion of the repairs ..." Read more

"Communication was superb, repairs are perfect, and you all were great to work with. Thank you for ..." Read more

"Very satisfied with the communication and professionalism of the staff."

"Efficient with helpful communication and great business service."

"I had to call them to check up on repair status several times during the 3 weeks they were repairing my vehicle."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... necessary actions to do the best job possible and fix my car so it is as good as new." Read more

"... on that were on backorder for a couple of weeks. The repairs were superb and no additional work needed." Read more

"... best car related experiences I've had. They were knowledgeable, excellent at explaining options and timely." Read more

"All their personnel were professional and they actually considered the needs of the customer. I would recommend this ..." Read more

"Great group of men. Glad I got to meet them. They went above and beyond to take care of me. Bonus...they honored my Military service with a discount. ..." Read more

"Delivered a day earlier than promised. Thank you!"

"they are the best, lightning speed on the repair, perfect quality.....thank you always"

"Car was done quicker that stated and looks beautiful."

"... appreciate the exceptional experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾" Read more

"Great service. Thank you for your help and timeliness. Truck looks great!"

"... informed of the progress of the repairs of my vehicle, sent photos of the repairs and called me almost every week. They were on time with the completion of the repairs ..." Read more

"Communication was superb, repairs are perfect, and you all were great to work with. Thank you for ..." Read more

"Very satisfied with the communication and professionalism of the staff."

"Efficient with helpful communication and great business service."

"I had to call them to check up on repair status several times during the 3 weeks they were repairing my vehicle."

Erik (Mazda owner) reviewed 8/3/26

Definitely the best body shop experience I’ve had.

Aaron was awesome and got my car done with high quality.

Aaron was amazing.

Laura (Mazda owner) reviewed 7/27/26

Great staff, thx Aaron. Car looks great too

Erika (Honda owner) reviewed 7/20/26

Everything was completed quickly and efficiently. I appreciate all the detail oriented work put into fixing my vehicle

James (Audi owner) reviewed 7/16/26

Had to spend $306 to fix what they screwed up in my radio settings at Grapevine Audi

Nhu (Toyota owner) reviewed 7/9/26

Judy (Toyota owner) reviewed 7/2/26

Definitely recommend

Great service

Cindy (Chevrolet owner) reviewed 6/26/26

Repair looks great

Did what they said they wold do

Carol (Nissan owner) reviewed 6/22/26

Absolutely

Efficient with helpful communication and great business service.

Received estimate with disclaimer that it could change due to unseen damage—It was good to have that awareness up front

Elizabeth (Nissan owner) reviewed 6/15/26

I think it looks great! Almost new! (It's 9 years old). Other who have seen it pre andvpod tepair also think it looks great, so job well done!

This is the 3rd survey I have received and the LAST I will complete.

Roy (Mazda owner) reviewed 6/8/26

Kept me informed at all times!

Very professional

Scott (Toyota owner) reviewed 6/8/26

Quality was 10, excellent work.

They were very helpful with insurance.

Alan (Toyota owner) reviewed 6/4/26

Kalisi (Mazda owner) reviewed 6/4/26

Whitney (Mazda owner) reviewed 6/1/26

Thank you so much. You guys did an awesome job and even cleaned my exterior real good. Greatly appreciate the exceptional experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾

Jessica (Mazda owner) reviewed 5/29/26

Communication was superb, repairs are perfect, and you all were great to work with. Thank you for making a stressful situation easier. Will definitely refer others to Payne's.

Joe (Subaru owner) reviewed 5/28/26

ok i say

outstanding

great

Charles (Chevrolet owner) reviewed 5/26/26

Arthur (Toyota owner) reviewed 5/19/26

Faster than anticipated repairs were appreciated

Devan (GMC owner) reviewed 5/14/26

Friendly staff and they did an excellent repair on my wife's Yukon. Thanks to Logan and Aaron

Megan (Mazda owner) reviewed 5/7/26

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Payne & Sons Collision #2 LLC

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About Payne & Sons Collision #2 LLC

Reviews (687)

569 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 3.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0