Caliber - Bedford - Airport Freeway

4.9 (4,422reviews)
97%
3825 Airport Freeway,  Bedford,  TX  76021
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,422)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received widespread recognition for being professional, friendly, and courteous. Communication was a standout strength, with customers appreciating daily text updates and proactive status notifications throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including concerns about aftermarket parts fitment, minor cleanliness issues inside vehicles, and occasional lapses in phone-based communication responsiveness. Overall, the experience was described as smooth, efficient, and customer-focused.
AI-Generated from reviews written in the last 12 months
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"... Collision are so patient and kind. I appreciate how efficient and accomodating they are when coordinating a repair and a rental. I wouldn't use anyone else for auto ..." Read more
"... Caliber Collision off Airport Freeway in Bedford. The work that was completed was not only well done, I whole heartedly appreciate the workmanship and ..." Read more
"... happier with the service I received. The team did an outstanding job on the repairs—my vehicle looks as good as new. Even better, they completed the work in just three ..." Read more
"The shop tried to use some after market parts that didn't fit well. I refuses to pick up my SUV..then they fixed it but there are concerns. ..." Read more
"Excellent communication and updates. Fast turnaround. High quality repairs and my vehicle looks brand new. Friendly staff. Made me feel that my business was ..." Read more
"Early actually. Love an under promise over deliver!"
"... was receiving updates via text daily. The job was completed a full week earlier than expected!" Read more
"... repairs—my vehicle looks as good as new. Even better, they completed the work in just three days, which was impressively fast. The entire process was smooth, professional, ..." Read more
"Repair went quicker than expected. Everything looks great including the detailing!"
"... professional team. No issues at all during the process, and they even finished about a week earlier than anticipated!" Read more
"... and easy to get my vehicle into the shop, and I was receiving updates via text daily. The job was completed a full week earlier than expected!" Read more
"Caliber communicated well throughout the process and made everything as easy as possible. Great customer service from ..." Read more
"Exceptional customer service and communication! Thank you so much!"
"Every time I called, they sounded asleep or bored. I got more out of the text messages than I did speaking to someone."
"I was very thankful and appreciate that I was informed daily on the progress of my Mazda repair. I completely satisfied that the repair was completed ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service and quality of repair were great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Salvador was communicative and thorough. He completed the repairs ahead of schedule and got my vehicle looking like new again! Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Caliber Collision were great . Salvador was amazing he update me about my car. I was scared to leave my car to get fixed and he told me everything was going be take care of. I would recommend them to family and friends . Great customer services.

Likely to Recommend

Repair Quality

Very great place . Amazing customer service..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the ease and the technician was upfront. I felt like he went above and beyond for what we needed!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was completed on time as promised.

Likely to Recommend

Repair Quality

They put me all the way back together

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very attentive and did a great job promptly. I was very satisfied with their work and customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Salvador was great! Always going above and beyond. A welcome reprieve from an otherwise stressful car repair situation.

My Experience

Salvador was absolutely amazing! He went above and beyond from start to finish. He kept me updated every step of the way, answered all of my questions, and if he didn’t know something right away, he made sure to find the answer for me. You can really tell he cares about his customers and wants to make sure they’re taken care of. I’ve had repairs done at another location before, but this was hands down the best experience I’ve had. Salvador made what could’ve been a stressful situation so easy, and I couldn’t be more grateful. He definitely deserves the recognition!

My Experience

I was very impressed with the communication on status. Everyone was very pleasant and professional. Great work. I would recommend Caliber to all my friends.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job. One specific thing I really appreciated is that they vacuumed out and detailed my car before I picked it up. It looks really clean now and it was a very nice surprise.

My Experience

Repair went quicker than expected. Everything looks great (including the detailing)!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely

Repair Quality

Everyone was great

Customer Service

Customer service was top notch.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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