Caliber - Keller

4.8 (7,263reviews)
97%
1725 S Main,  Keller,  TX  76248
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In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,263)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication was a standout strength, as customers appreciated frequent text and phone updates throughout the repair process. Timeliness was another highlight, with numerous vehicles completed ahead of schedule. The friendly, professional, and knowledgeable staff created a welcoming, stress-free experience. A few customers noted areas for improvement based on their experiences, including occasional delays, missed communications, and isolated quality concerns such as misaligned parts or paint issues, but these were far outweighed by the volume of positive feedback received.
AI-Generated from reviews written in the last 12 months
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"... picked up my vehicle, it honestly looked brand new — the quality of the work was amazing and the attention to detail really showed. I truly appreciate the care and effort that went ..." Read more
"Caliber collision has messed up all the things after they took the car for lots of weeks. There are items that not fixed ..." Read more
"Im very satisfied with the repair but shop should have finished it all the way through. The cleaning part was poor. Its like they reassembled ..." Read more
"The absolute best service and my car looks brand new"
"... beautiful! And they were very professional and courteous- the car was ready a day early" Read more
"There were significant delays in our repair. Also, the wheel is rubbing against the fender and ..." Read more
"Finished as good as brand new. Finished much earlier than expected. Easy rental car hand over."
"When i dropped the car the expectation set was it would take 1 week to finish job. It took 2.5 to 3."
"Excellent customer service. Quick work, great communication, exceptional results. I was very pleased how they made this so easy for ..." Read more
"... could afford that increase, but what if i couldnt great communication outside of that event, but thats a HUGE deal to pass over." Read more
"The communication was absolutely perfect. I really enjoyed receiving updates as the parts ..." Read more
"... You can tell they take Customer Service seriously. I was kept in informed about the status of my car throughout the whole process. It was quick and easy, down to being able to leave ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very impressed with the service I received from Wes. I was kept well informed. He is very knowledgeable and professional. I will absolutely recommend Caliber Collision. Thank you!

Likely to Recommend

I will definitely be recommending the Keller location.

Repair Quality

Excellent service and was keept informed during the repairs.

Customer Service

Wes did an outstanding job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Isaiah was awesome as always, but when I showed up to pick up my vehicle, the desk agent gave me some very confusing information that caused unnecessary stress when I tried to confirm my out of pocket amount due. Her inability to answer this simple question was shocking. The delivery agent was able to clarify and assure me I owed what I expected before arriving.

My Experience

Isaiah was wonderful to work with. So friendly and accessible. Even gave us some much needed advice for other work needing done! Thanks Isaiah!!

Likely to Recommend

Repair Quality

Isaiah was wonderful to work with and the repair looks perfect.

Customer Service

Once we connected, Isaiah was so personable and professional. Would definitely a car to him again.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle repairs were completed 5 days before the estimated completion date!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks terrific! They even found a few scratches elsewhere on it and touched those up too. I’m very happy with it. The only difference—which doesn’t bother me in the least—is that the trim piece below the rear window was originally chrome color, and it was painted blue. I like it this way, but someone else might want it to be like the original. Great work! Thanks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great customer service! Lucas was fantastic. My car looks as good as new!

My Experience

Communications were great and the repair work is spectacular!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Lucas was very accommodating and efficient and keeping me posted on the repair of my car. My entire experience from the moment I walked in the door to the time I picked up my car was a very positive experience

Likely to Recommend

Repair Quality

Lucas was very accommodating. He provided me with informational condition of the repairs of my car. I have nothing to say but good things.

Customer Service

Kept me Informed?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Wes was really good to work with. He is a professional who takes care of the details of the job.

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