Caliber - North Richland Hills

4.8 (7,497reviews)
97%
3936 Flory Street,  North Richland Hills,  TX  76118
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In operation 29 years, 25 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (7,497)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Communication was a standout highlight, with customers appreciating regular text, email, and phone updates that kept them informed throughout the repair process. Timeliness was another strong point, as many vehicles were completed ahead of the estimated date. Customers also valued the friendly, professional, and knowledgeable staff. A few customers noted concerns such as minor repair imperfections, unexpected damage during the process, and occasional communication lapses, which were directly raised in their feedback.
AI-Generated from reviews written in the last 12 months
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"... questions, and delivered my vehicle exactly when promised. The quality of the repair exceeded my expectations. My Camry looks as good as new, and the workmanship ..." Read more
"... lot of technology that was affected in the crash . The new body parts , paint , finish , everything was excellent . I would definitely recommend them and use them again ..." Read more
"They did a phenomenal job! The work was done quickly and correctly. I was more than thrilled with how ..." Read more
"All updates were very convenient. The vehicle was ready several days before the projected date. All the staff was very helpful in answering all my ..." Read more
"Done well before expected date. Looks good, cared well for the handicap modified vehicle."
"one day early"
"1.5 weeks early"
"Great job! In and out in a week and before the estimated date!"
"... so quickly too! Done before the estimate! Amazing! Wonder communication, timely done, always in a great mood when talking! I would! I have not yet! Amazing quality, ..." Read more
"... clear why. Not only does my car look AMAZING but the level of professionalism and communication was the real winner. Thanks for all yall do!" Read more
"Speedy service with consistent communication and updates throughout the experience."
"Done quicker than promised. Continually updated via text, so I knew we're the car was at throughout entire process."
"... was out of office during the expected pickup date, I was told by 2 separate staff over the phone I would receive a call back later in the day with an estimated pickup ..." Read more

My Experience

The only business that I had any trust in through a bad car accident experience

My Experience

Omar kept me updated throughout the repair process. He was attentive and made the drop off and pick up seamless. I would return to Caliber if my car were ever to get damaged again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Omar was helpful and transparent about what was being done very nice 👍 all a great experience thanks

My Experience

Chase was very helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

2nd time using Caliber Collision and have Had a great experience twice now! 🥰

Likely to Recommend

Repair Quality

Customer Service

Thank yoi

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Bella was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The receptionist at the front desk was very friendly and kind greeting me as soon as I walked in the door and then when the agent came out to talk to me about my vehicle, he was really friendly. Let me know everything upfront just overall great experience.

Likely to Recommend

Repair Quality

Such a smooth and easy process kept me informed throughout the entire process couldnt be happier thank you

Customer Service

Excellent customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Chase was outstanding. He went out of his way to be communicative and thorough. He provided prompt updates and was a joy to work with from beginning to end. I would trust him with any of my future needs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and work.

My Experience

This was our second car to have repaired here. Chase was amazing in explaining the entire process of my repairs as well as communicating with my insurance company. I was notified of every step in the process and my repairs were completed earlier than originally estimated. My car was immaculate when I picked it up! I told Chase that I felt Calibers repair people must’ve used magic to make my car look as great as brand new! They’re definitely artists who are extremely talented in their craft. My repairs are also guaranteed for the life of my car. I definitely don’t wish accidents for anyone, but if they DO happen, Caliber is absolutely the very best place one can go for repairs. Thank you Chase and Caliber Collision!

Likely to Recommend

I would DEFINITELY recommend Caliber to anyone and everyone needing any type of repairs to their vehicles!

Repair Quality

Beautiful work in a very timely fashion. Chase was wonderful about keeping me informed during the entire process.

Customer Service

Everyone I encountered at Caliber was very friendly, concerned and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chase was great on keeping me up to date on my car. I was very satisfied with the work done on my vehicle. This is the second time using Caliber Collision. I would highly recommend Caliber Collision to anyone. needing repairs done to their vehicle

Likely to Recommend

Repair Quality

Very happy with my car

Customer Service

Chase was great. He kept me well informed about what was happening with my car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me up to date.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

10 so far 👍

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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