Payne & Sons Collision #2 LLC
In operation 43 years, 8 years at this location.
Payne's Collision is a family-owned business with multiple locations. We have been serving the DFW area for 30 years with Quality, Honesty, & Fairness. We take pride in our work and love helping people get back on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
My wiper blades were not usable. They were so bent they didn't even touch the windshield. Upon leaving work I needed ro clear the layer of stockyard dust in order to see but was unable to do so. I realize this is small thing but however, when it is unknown until use it is frustrating and unsafe, if i had not discovered this prior to a rainy day it could have been very dangerous.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Chris was great and super helpful. Always kept me informed and updated. However my wipers were never checked and thankfully I discovered this before being caught in the rain, which could have been a disaster. I work in the stockyards and park in a dirt lot. Everyday my car is covered in a layer of dust. When leaving work I sprayed my windshield and was unable to clear the dirt and made it worse by spraying it. My wipers were so bent they did not touch the windshield. I had no choice but to try to drive to a gas station to clean the windshield to get home. With no stores open at that hour and none before I has to return to work the next morning, I had to send my son to get me wipers. $50 bucks later I have wipers. I just really think that this should have been fixed before returning the vehicle to me.
Customer Service - 5.0/5.0 -
Chris was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I hope to never need them again but I will recommend them to anyone!
Repair Quality - 5.0/5.0 -
I had to deal with a difficult insurance company for a collision repair. Chris Campbell with Payne’s Collision handled the issues with the insurance company and I did not have to worry about anything. Mr. Campbell was polite and professional. He kept me updated through the whole process. They had my car ready when promised, and it was cleaned and detailed at pick up. My car looks beautiful! I highly recommend Payne’s Collision!
Customer Service - 5.0/5.0 -
Wonderful customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It take too long for the repairing my car
Customer Service - 4.5/5.0 -
Chris is very helpful and always keep me informed what the status of the repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very much so. We have used them several times and will continue to do so.
Repair Quality - 5.0/5.0 -
Chris made sure that parts were of good quality, and would not accept less than. This meant having to go back and forth with the insurance company a few times.
Customer Service - 5.0/5.0 -
Chris was always quick to respond and very patient in explaining things to me. I VERY much appreciate that.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris and his team are great! Glad to have my work done at this shop!!
Customer Service - 5.0/5.0 -
Great communication and professional
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The manager was never there. You had my vehicle for 7 weeks. It wasn’t until Chris took over was my vehicle completed in a timely fashion. The customer service was beyond poor. The timeliness of the repair was was completely unsatisfactory.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’d never take my vehicle to anyone else. Top notch service. Top notch work
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
The repair was done well. My only complaint is that it took 3.5 months to get the repair done.
Customer Service - 5.0/5.0 -
Customer service was fine. My inquiries were responded to quickly and professionally.
Likely to Recommend - 5.0/5.0 -
they do a very good job
Repair Quality - 4.5/5.0 -
i am still waiting on getting the mud guard on car so it will be completely done, but good job overall
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
You all did an awesome job!
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Did a great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0 -
They did a great job!
Returned Clean
My Experience - 5.0/5.0 -
THANK YOU THANK YOU THANK YOU Awesome job Eric and the entire RX Collision Team My car looks brand new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric and the entire team at RX collision did an amazing job and kept me informed through the entire process - THANK YOU
Customer Service - 5.0/5.0 -
Eric and the entire team at RX collision did an amazing job and kept me informed through the entire process - THANK YOU