Payne & Sons Collision #2 LLC
In operation 43 years, 8 years at this location.
Payne's Collision is a family-owned business with multiple locations. We have been serving the DFW area for 30 years with Quality, Honesty, & Fairness. We take pride in our work and love helping people get back on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Awesome job! Like the scratches and dents were never there.
My Experience - 5.0/5.0 -
Fairly priced. Worked quickly. Gave good recommendations. I appreciate Tom especially. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job! Also gave me great recommendations moving forward!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Almost looks like a new truck from the front. Thank you for your regular updates, excellent customer service. Diane
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only comment I will make is that the interior of my vehicle was covered in sanding dust so I had to take to a detail shop to have interior cleaned out.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
Repair was done half way. After they removed the door panel the locking mechanism wouldn’t work after returning it me to. The inside door panel itself was dirty, clearly pulled apart carelessly. The window switch panel would not even stay in place. It kind of blew me away they would return a vehicle to a customer in this condition and say it’s fixed..
Customer Service - 3.0/5.0 -
Customer service was decent and objective at fixing what needed to be fixed. I’m more dissatisfied with the craftsmanship.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Good job.
Repair Quality - 4.5/5.0 -
Keeped me informed along the way.
Customer Service - 4.5/5.0 -
Good job
Returned Clean
My Experience - 5.0/5.0 -
Texting updates needs some work. Door replacement looked good. Door is a little sticky but warranty should cover that if it becomes a problem.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I’m waiting to see how good the followup is on the problems that occurred with the repair!
Repair Quality - 4.0/5.0 -
The repaired side looks great but the other side has some scratches and dull paint. It looks like something was covering the undamaged side which made some scratches!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Wasn't satisfied with the fitment of the headlights on the car
Customer Service - 5.0/5.0 -
Good customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
As I said in my previous email I was completely satisfied with not only the repairs but the customer service was outstanding. We appreciated being treated like a human being instead of a number.This was not your first time repairing a vehicle for me and I think I have sent 2 more customers your way.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
After driving my vehicle it now shows for me to check my gas cap the initial impact was on the passenger side near the gas tank
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job. I appreciate how nice you guys were.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
None