Payne & Sons Collision #2 LLC
In operation 43 years, 8 years at this location.
Payne's Collision is a family-owned business with multiple locations. We have been serving the DFW area for 30 years with Quality, Honesty, & Fairness. We take pride in our work and love helping people get back on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Victoria was so pleasant and easy to work with. Needing car repair is never a good time for a customer, but she made the experience a lot easier with her personality.
Returned Clean
My Experience - 5.0/5.0 -
They were amazing! This was the first time taking my car to a body shop, and they did not disappoint. Victoria and Aaron constantly kept me updated and informed on everything happening with my car. I hope to not need a body shop again, but if so, I’m going to Payne’s Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great. Had not been able to drive the car yet because of several recent surgeries.
Customer Service - 5.0/5.0 -
Customer service was great always kept us informed.
Returned Clean
My Experience - 5.0/5.0 -
Just plain THANKS ya’ll. Car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It looks brand new again. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely fantastic work! Looks like my car never got hit. The customer service was amazing! Aaron was very communicative about every process and kept me informed of every step. He communicated with the insurance company and fought for what was best for me and my car. I highly recommend!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful time, great experience. Was told a price and time. Waited on car for 30 minutes or even less and had great conversations. Will definitely recommend Payne's.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience. The employees at this facility are dedicated to providing exceptional service. Their communication far exceeded my expectations. I highly recommend Payne’s Collision. Aaron and Victoria are superb.
My Experience - 5.0/5.0 -
The staff was on point with all the updates and courtesy.
Likely to Recommend - 5.0/5.0 -
Already 5 starred them on Google
Repair Quality - 5.0/5.0 -
Fantastic service!!!!
Customer Service - 5.0/5.0 -
Great staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work as promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks fantastic, as promised. Professional people; kept me updated with progress.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Workmanship
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
2nd time using Payne, once again they did a great job
Customer Service - 5.0/5.0 -
Great job , great price
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Trucks looks brand new. Couldn’t have been happier.
Likely to Recommend - 3.0/5.0 -
Not at this time.
Repair Quality - 3.5/5.0 -
I was initially very impressed and the truck looked great. Then as Aaron came out he noticed clearcoat overspray on the drivers side windows. He had a detailed clean it up. When I got home that night out of the bright sun I noticed a paint imperfection on the right rear door frame. Aaron claims they never touched it but it looks like the paint is peeling right near the window. But the biggest thing that disheartened me was the batteries acted like they were dead only to discover that both negative post battery cables were not properly secured. And to top that off I found two nuts and three screws in the rear seat cup holder. There are also trim covers missing and a headliner retain clip that is missing. The paint quality finish is outstanding but there were small paint chips that were clear coated over. That left what looked like red specs in a couple places. Aaron was kind enough to give me a bottle of touch up paint. I did dab the defects and that makes them almost unnoticeable. in general I felt Aaron was embarrassed and the final prep guy let him down. The jury is still out as to if I will bring future business to you
Customer Service - 4.0/5.0 -
Aaron was great an very communicative. My disappointment is with the final reason and quality control.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy to work with and friendly. They turned a very stressful situation into a peaceful one.