Payne & Sons Collision #2 LLC

4.9 (711reviews)

98%

(817) 786-1968

4120 Harwood Rd, Bedford, TX 76021

98%

See Photos

4120 Harwood Rd
Bedford, TX 76021

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About Payne & Sons Collision #2 LLC

See Photos

4120 Harwood Rd
Bedford, TX 76021

Get Directions Website Email

Apply for Financing

In operation 43 years, 8 years at this location.

Payne's Collision is a family-owned business with multiple locations. We have been serving the DFW area for 30 years with Quality, Honesty, & Fairness. We take pride in our work and love helping people get back on the road.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Alfa Romeo

Hyundai

I-Car

Infiniti

Kia

Nissan

Nissan GTR

Subaru

Call

Website

Reviews (711)

Sort By:
Newest
Rating

588 Customers Rated

5 Stars

66.8% Complete

(475)
4 Stars

8.6% Complete

(61)
3 Stars

2.4% Complete

(17)
2 Stars

1.5% Complete

(11)
1 Star

0.7% Complete

(5)
< 1 Star

2.7% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its exceptional service quality, with repairs described as perfect, superb, and exceeding expectations. Many highlighted the shop's attention to detail, noting vehicles were returned looking showroom-new, often washed and cleaned beyond expectations. Communication was a standout strength, with customers appreciating regular updates every few days and proactive status calls throughout the repair process. Timeliness was frequently commended, with several customers noting early or on-time delivery. A few customers noted areas for improvement, including unexpected charges not communicated upfront and occasional delays in proactive status updates, as mentioned directly in their feedback. Overall, the vast majority expressed strong intent to return and recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"Communication was superb, repairs are perfect, and you all were great to work with. Thank you for ..." Read more

"I think the word satisfied does not accurately reflect how I feel… exceeds expectations!"

"... necessary actions to do the best job possible and fix my car so it is as good as new." Read more

"... good. Greatly appreciate the exceptional experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾" Read more

"All their personnel were professional and they actually considered the needs of the customer. I would recommend ..." Read more

"Delivered a day earlier than promised. Thank you!"

"Car was done quicker that stated and looks beautiful."

"... experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾" Read more

"Faster than anticipated repairs were appreciated"

"Great service. Thank you for your help and timeliness. Truck looks great!"

"Communication was superb, repairs are perfect, and you all were great to work with. Thank you for ..." Read more

"... informed of the progress of the repairs of my vehicle, sent photos of the repairs and called me almost every week. They were on time with the completion of the repairs ..." Read more

"I had to call them to check up on repair status several times during the 3 weeks they were repairing my vehicle."

"Very satisfied with the communication and professionalism of the staff."

"Efficient with helpful communication and great business service."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Communication was superb, repairs are perfect, and you all were great to work with. Thank you for ..." Read more

"I think the word satisfied does not accurately reflect how I feel… exceeds expectations!"

"... necessary actions to do the best job possible and fix my car so it is as good as new." Read more

"... good. Greatly appreciate the exceptional experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾" Read more

"All their personnel were professional and they actually considered the needs of the customer. I would recommend ..." Read more

"Delivered a day earlier than promised. Thank you!"

"Car was done quicker that stated and looks beautiful."

"... experience. Knowledgeable, consistently communicated, follow-through, & delivered on-time👌🏾" Read more

"Faster than anticipated repairs were appreciated"

"Great service. Thank you for your help and timeliness. Truck looks great!"

"Communication was superb, repairs are perfect, and you all were great to work with. Thank you for ..." Read more

"... informed of the progress of the repairs of my vehicle, sent photos of the repairs and called me almost every week. They were on time with the completion of the repairs ..." Read more

"I had to call them to check up on repair status several times during the 3 weeks they were repairing my vehicle."

"Very satisfied with the communication and professionalism of the staff."

"Efficient with helpful communication and great business service."

Alisa (Mazda owner) reviewed 11/2/26

Can’t even tell my car was in an accident

Very detailed and professional

Starr (Hyundai owner) reviewed 11/2/26

Blake (Genesis owner) reviewed 10/30/26

Aaron and his team were great at getting my wife’s mirror and windshield replaced.

Mark (Mazda owner) reviewed 10/27/26

Very helpful and very informative about the process

Matt (Honda owner) reviewed 10/27/26

Maria (Buick owner) reviewed 10/26/26

Aaron is the BEST!

Emily (Toyota owner) reviewed 10/19/26

D'varion (Volkswagen owner) reviewed 10/19/26

The team at Payne's did an amazing job and I appreciate their quick repair time and customer service!

Betty (Mazda owner) reviewed 10/19/26

Aaron kept in touch during the entire process .

Chris (Mazda owner) reviewed 10/18/26

Great attention to detail

Linda (Toyota owner) reviewed 10/7/26

Definitely would recommend!

Aaron was very helpful and friendly. My car was repaired quickly at a reasonable price. I highly recommend Payne's Collision!

See previous comments

David (RAM owner) reviewed 10/5/26

I’m definitely recommending PAYNE’s Collision to anyone needing their services.

The guys at the Bedford location helped me through a rather uncomfortable time. All repairs were completed in a timely manner. Thanks

Stephen (Honda owner) reviewed 10/2/26

Anytime anyone asks me I am going to tell them go see Aaron at Payne and Sons.

The whole experience with Payne and sons was excellent. Aaron kept me completely up on everything going on with my vehicle repair.

Aaron is a Hall famer when it comes to customer service. Anytime he wasn't available the other members on the Payne team were just as helpful.

Leli (Nissan owner) reviewed 10/2/26

Very helpful attentive & polite. Did a great job on my vehicle

Michael (Chevrolet owner) reviewed 9/28/26

Jeremiah (Honda owner) reviewed 9/17/26

Aaron Kruse was great at explaining what they would do to repair the vehicle, he provided updates on the status of the repair, and was overall a pleasure working with. I would highly recommend this shop, and if we need this service in the future, we will be back. A very satisfied customer.

Valerie (Subaru owner) reviewed 9/10/26

They did a great job. Easy to work with. Everyone was very kind!

Mohammed (Toyota owner) reviewed 9/4/26

What I like about the shop is that first, they were friendly and second they work with the customer to find the best possible solution. I am over 90% satisfied with the job they did on my car and the price was fair. I highly recommend anyone who wants to do some work on their cars to come to the shop.

Rochelle (Lincoln owner) reviewed 9/3/26

Paynes is the ONLY body shop I will refer to anyone. They are a First Class Business!! I am forever one of their loyal followers!

Janet (Nissan owner) reviewed 9/1/26

Great job!

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Payne & Sons Collision #2 LLC

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About Payne & Sons Collision #2 LLC

Reviews (711)

588 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0