Penske Automotive Collision Center of Escondido

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything about my experience with Penske auto repair was top notch. My BMW X7 had damage to the rear bumper. They handled the process very professionally with great communication and we are thrilled with the repair. Sarah in the office was a pleasure to work with.

Customer Service - 5.0/5.0 -

Everything about my experience with Penske auto repair was top notch. My BMW X7 had damage to the rear bumper. They handled the process very professionally with great communication and we are thrilled with the repair. Sarah in the office was a pleasure to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication about progress. Excellent repair quality.

Customer Service - 5.0/5.0 -

Great customer service. Sarah kept me informed of progress

My Experience - 5.0/5.0 -

The best service!! They kept me updated on the progress of my repairs and I really appreciated that. When I picked up my Mini Cooper she was clean inside and out. I was very pleased. I would highly recommend them.

Likely to Recommend - 5.0/5.0 -

I have nothing but great things to say about this repair shop.

Repair Quality - 2.5/5.0 -

My husband noticed that the quarter panel is not matching up correctly.

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

Sara was very good. she was personable, kept us updated and we really enjoyed her interaction with us. Thanks. Lockharts

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Sara was great! She kept us apprised of the progress with the car. She was very professional and personable. Sara provided us with good information regarding the process and we are happy that she was our service rep. Thank you to a great representative!! 10,10,10!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Highly professional team in all ways. Very knowledgeable about the process, explained it well, dealt with the counterparty’s insurance, and kept me apprised of progress the whole way through. Hopefully I don’t need to come back anytime soon, but if I did, I would come back here in a heartbeat. Shout out to Sarah for the excellent service!

Likely to Recommend - 5.0/5.0 -

I would use them again and would refer them to someone else in the area.

Repair Quality - 4.5/5.0 -

Only putting a 9 because I just got the car back. Always like to give it a little bit. But repair seems to be great.

Customer Service - 5.0/5.0 -

Sarah was extremely helpful and explained any part of the process when I had questions. She would also give updates and then would always answer the phone or call me back that day if I had additional questions.

My Experience - 5.0/5.0 -

They communicated with me in a timely manner and took good care of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Sarah had great communication with us, and she even went above and beyond to offer to buff out some previous unrelated damages. We really appreciate her and the team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was an excellent professional work.

Customer Service - 5.0/5.0 -

I had an exceptional experience working with Sarah! Having someone on a team who is genuinely attentive and focused on your needs makes a massive difference. My KUDOS to SARAH!

My Experience - 0.0/5.0 -

I delayed bringing in the truck to make sure that all parts had arrived so then I could avoid any issue with the rental to have the truck prepared within 30 days.. that timeline was missed and the truck needed to have a muffler exhaust ordered. Not understanding why after it was dismantled that wasn't discovered right away now I have issues on who's going to pay for the rental for the additional time and this all could have been done in a timely matter. Other than that I'm very happy so far I'll let you know once I see the vehicle and drive it thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

The repair work is very good. No complaints. However, when my windshield was replaced someone stole my FastTrack transponder sticker off the old windshield & spent $40 worth of tolls on my account in Orange & Riverside County during the time before I got my car back. For that reason alone I do feel completely safe referring other people to your shop.

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Sarah Farsian is amazing. She made sure my car was repaired and inspected thoroughly. The car is new and purchased 3 moths prior and the damage seemed invisible. I wanted to make sure it was assessed and she did a great job with the mechanics to check. She kept me updated and worked for me to get the car back to normal as possible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you Ms. Sarah, for making sure my car was inspected and repaired thoroughly. Your follow-through, updates, and answers to my requests were amazing.

Customer Service - 5.0/5.0 -

From the front desk to the service advisor, 10 stars.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Penske was great to work with. Sarah was helpful with every interaction I had with her. The repair was done flawlessly. I am very happy with the results and the professionalism I encountered.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Sarah is the BEST!

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0