Penske Collision Center Downey
In operation 32 years.
You can trust Penske to help with all of your collision repair or auto body repair needs. From the initial estimate all the way to getting you back in the driver's seat, our certified collision center will get your vehicle repaired properly. We work closely with all insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m pleased with the work. The car was ready by the time they told me it would be. The staff were very friendly. I’m happy with the work they did – thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Penske Collision to a friend. Like I said they were very professional and they worked as quickly as they could on my car.
Repair Quality - 5.0/5.0 -
Everyone was very polite and professional. They answered all my questions and would get back to me in a timely manner.
Customer Service - 5.0/5.0 -
Everyone was very polite and professional. They answered all my questions and would get back to me in a timely manner.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Toyota Collision to family and friends
Repair Quality - 5.0/5.0 -
Awesome 👌 work
Customer Service - 5.0/5.0 -
Great 👍
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything came out clean services quick and I kept notified for everything that was happening
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
En base a mi experiencia, definitivamente yo los recomendaría.
Repair Quality - 5.0/5.0 -
La atención y profesionalismo con el que me trataron fue muy importante para hacerme sentir con una muy buena experiencia desde el principio.
Customer Service - 5.0/5.0 -
Excepcional!!! El trato amable y con respeto es lo que mas me impactó.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went smoothly
Customer Service - 5.0/5.0 -
Everything went smoothly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really great Customer Service at the front counter and with the actual service also
Customer Service - 5.0/5.0 -
Really professional!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Exceptional customer service. Fast, reliable and knowledgeable. Everyone was kind helpful and respectful. We are grateful to every individual at Penske that worked on our vehicle to get it back to top shape in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Penske has ultimately stood behind their work and have continued working to resolve my concerns. I simply wish the vehicle had been returned correctly the first time, without requiring multiple return visits or putting me in a dangerous situation on the freeway.
Repair Quality - 3.5/5.0 -
I chose Penske Toyota Collision Center because of the positive reviews I read online, particularly those mentioning David Franco. Unfortunately, my experience was mixed. My 2025 Toyota 4Runner was involved in a serious collision, and even CHP and the tow yard initially believed it would likely be a total loss. Penske repaired the vehicle instead, and cosmetically it now looks very good overall. However, the process was far more stressful than it should have been. The biggest issue occurred the day I picked up my vehicle. Within minutes of leaving the shop and getting on the freeway, the engine lost power and the truck stalled, displaying multiple system malfunction warnings. I had to have it towed back to Penske. They later determined an unsecured hose was the cause. That was a frightening experience that could have ended much worse, and it’s something that should have been caught before the vehicle was released. After getting the vehicle back a second time, I continued finding issues that should have been identified during a final quality inspection. The driver’s front tire was rubbing the inner fender liner, the fender trim was loose, the front bumper was misaligned, and the hood scoop wasn’t sitting flush. Those items required another return visit. During that visit, I also found it disappointing that I was initially questioned about a cracked windshield washer reservoir and asked whether I had been off-roading. Considering the reservoir is located on the side of the collision impact, that question felt unnecessary. To their credit, they ultimately agreed to replace it as part of the repair. I also made several calls while I was out of town trying to coordinate pickup, so I expected that all of the details would have been thoroughly addressed before I arrived. Instead, additional cosmetic issues became apparent afterward, including noticeable paint overspray on the bumper and a small scratch that still need attention. Donna Potter, the collision center manager, deserves recognition. Once she became involved, communication improved significantly, and she made sure my concerns were addressed. I appreciated her professionalism and willingness to help. Overall, I don’t question that Penske has capable technicians, and I’m grateful my 4Runner was repairable. My disappointment is with the lack of attention to detail and quality control before releasing the vehicle. Customers shouldn’t have to identify issues that should have been caught during the shop’s final inspection—especially after a major collision repair. I’m giving Penske 3 stars because they ultimately stood behind their work and have continued working to resolve my concerns. I simply wish the vehicle had been returned correctly the first time, without requiring multiple return visits or putting me in a dangerous situation on the freeway.
Customer Service - 3.5/5.0 -
I chose Penske Toyota Collision Center because of the positive reviews I read online, particularly those mentioning David Franco. Unfortunately, my experience was mixed. My 2025 Toyota 4Runner was involved in a serious collision, and even CHP and the tow yard initially believed it would likely be a total loss. Penske repaired the vehicle instead, and cosmetically it now looks very good overall. However, the process was far more stressful than it should have been. The biggest issue occurred the day I picked up my vehicle. Within minutes of leaving the shop and getting on the freeway, the engine lost power and the truck stalled, displaying multiple system malfunction warnings. I had to have it towed back to Penske. They later determined an unsecured hose was the cause. That was a frightening experience that could have ended much worse, and it’s something that should have been caught before the vehicle was released. After getting the vehicle back a second time, I continued finding issues that should have been identified during a final quality inspection. The driver’s front tire was rubbing the inner fender liner, the fender trim was loose, the front bumper was misaligned, and the hood scoop wasn’t sitting flush. Those items required another return visit. During that visit, I also found it disappointing that I was initially questioned about a cracked windshield washer reservoir and asked whether I had been off-roading. Considering the reservoir is located on the side of the collision impact, that question felt unnecessary. To their credit, they ultimately agreed to replace it as part of the repair. I also made several calls while I was out of town trying to coordinate pickup, so I expected that all of the details would have been thoroughly addressed before I arrived. Instead, additional cosmetic issues became apparent afterward, including noticeable paint overspray on the bumper and a small scratch that still need attention. Donna Potter, the collision center manager, deserves recognition. Once she became involved, communication improved significantly, and she made sure my concerns were addressed. I appreciated her professionalism and willingness to help. Overall, I don’t question that Penske has capable technicians, and I’m grateful my 4Runner was repairable. My disappointment is with the lack of attention to detail and quality control before releasing the vehicle. Customers shouldn’t have to identify issues that should have been caught during the shop’s final inspection—especially after a major collision repair. I’m giving Penske 3 stars because they ultimately stood behind their work and have continued working to resolve my concerns. I simply wish the vehicle had been returned correctly the first time, without requiring multiple return visits or putting me in a dangerous situation on the freeway.