Penske Collision Center Downey
In operation 32 years.
You can trust Penske to help with all of your collision repair or auto body repair needs. From the initial estimate all the way to getting you back in the driver's seat, our certified collision center will get your vehicle repaired properly. We work closely with all insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Friendly and efficient
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satisfied always go to Carson Toyota very trustworthy
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Repairs were not complete when we arrived to pick up our vehicle. I had to wait additional time for the repair to be completed. In addition, the check light engine is still on, and will need to return to the repair facility.
Customer Service - 4.5/5.0 -
Personnel was helpful, but I still can not believe the repair for a gas pipe was completely missed. Sounds like a quality inspection is needed prior to having the client inspect the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
None
Customer Service - 5.0/5.0 -
None
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love this place and I like the service, Francisco did a good job :) … Love my car :)
Customer Service - 5.0/5.0 -
Awesome :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I could have taken it to any repair shop for the same customer service. I thought I would have a more professional, caring atmosphere at a dealer. I was wrong.
Repair Quality - 2.5/5.0 -
Found new scratch on car
Customer Service - 1.0/5.0 -
Was not very friendly. Sarcastic and did not make me feel welcomed. Said things like it’s not my fault. I made magic happen for you. A little cocky. I would have preferred someone who understood my concerns , explain and be apologetic. I just felt like I was being done a favor and shouldn’t question him.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No I wouldn’t
Repair Quality - 5.0/5.0 -
First and foremost the gentleman that helped me out Sergio Perez was phenomenal called me kept me updated with my vehicle step by step which in part can’t say more of the young man , the only thing was my front license plate for the amount of money spent there you would think you would replace that for mine was cracked during the crash Received my vehicle back in good condition just the license plate ,makes the job look shoty , attention to detail my car wasn’t washed received it backed dirty with my license plate cracked . I know it’s small stuff but attention to detail what counts , over all if I had to score you I’ll give a 5 The only good experience was being informed of my vehicle step by step by mr Perez . Thank you R Torres
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They took almos 2 weeks to paint and replace somo parts of the car.
Customer Service - 2.5/5.0
Likely to Recommend - 2.5/5.0 -
if there were better reviews nearby id go to the next one
Repair Quality - 3.5/5.0 -
2 bad points. just to have it assessed i have to schedule an appointment delaying it by a week of repair. that translates to indirect costs (uber, rescheduling to be off,) none of this was in your website 2. after pick up your guy who picked the car must have not slept well or just born rude and not liking the job. i was instructed by the clerk on duty that not to pay until the guy explains what was done. so what does your guy do, as soon as i asked him those instructions by the clerk he turns toward the door and says “im sorry i wasnt the adjuster for this. i dont know.” i waited for this review just so you may demote him. had my cost been more expensive id complain to aaa
Customer Service - 1.0/5.0 -
as mentioned