Penske Collision Center Downey
In operation 32 years.
You can trust Penske to help with all of your collision repair or auto body repair needs. From the initial estimate all the way to getting you back in the driver's seat, our certified collision center will get your vehicle repaired properly. We work closely with all insurance companies.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
If I know of anyone who needs repairs. I will highly recommend them to this collision center. Thank You to everyone who helped out.
Repair Quality - 5.0/5.0 -
KUDOS to Frank Perez. Great Customer Service.
Customer Service - 5.0/5.0 -
Vehicle was repaired in a sufficient matter of time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job and always kept me informed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The work is excellent. I would just warn them about the office girls and their rudeness and inefficiency.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The front desk was slow and at times rude. They did not even acknowledge you for a few minutes upon arrival only to be told to wait while they finish typing or inputting data...which should wait until the lobby is clear. The person that gives you the quote they are much nicer and prompt.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I noticed; They need more people helping customers at the front desk.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was informed frequently about the repair of my car.
Likely to Recommend - 5.0/5.0 -
If I had any friends or family in this area, I would recommend this shop to them.
Repair Quality - 5.0/5.0 -
The service was great. I was informed each step of the way. My car was ready to pick up two days sooner than expected. The car was so clean that I didn't recognize it!
Customer Service - 5.0/5.0 -
Even with all the Covid restrictions, the staff were very personable and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
But they took a bit long to repair vehicle cause one person told us a certain date and another told us a different date. Luckily we have another vehicle to move around cause we didn’t get a loaner or rental car for this incident.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
I appreciated the constant communication about the status of my repair. There was a fast turnaround and any updates ir changes were explained every step of the way.
Likely to Recommend - 5.0/5.0 -
Exceptional communication about updates and status.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I’m very satisfied with the work that was done to my vehicle and the service provided to us by the gentleman that assisted me with my case. He did everything he said he was going to do. It took a little longer than expected but since I had a rental, I didn’t mind.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
This shop workmanship is very bad for a customer to point out all the things wrong with the work.
Repair Quality - 0.5/5.0 -
When we came to pickup our truck we noticed several issues: (1) missing 4 clips on the splash shield in front of the radiator (2) right front door to fender misaligned (3) right rear door molding had 3 pry marks when the molding was removed (4) right front fender molding not flush with the fender (5) right side running board still had damaged from the accident. This running board was supposed to be replaced. The workmanship is very poor. My wife & I were very disappointed being this is a toyota body shop. Also the communication between enterprise rental car, AAA claim adjuster,& body shop is very bad. I had to make calls to all 3 companies to get everyone on the same page. This shouldn’t be a customer job to do. I called the claim adjuster to advise AAA that I didn’t pickup the vehicle but failed to communicate with the body shop & enterprise rental car. The body shop also communicated with enterprise rental car that I picked up the vehicle which is still currently at the body shop. Enterprise then call me to immediately return the rental car because they’re ending the permission to use the rental car. This all happened because the body shop misinformed enterprise. This whole situation has been very frustrating with AAA & Penske Toyota body shop.
Customer Service - 0.5/5.0 -
When we came to pickup our truck we notice several issues (1) missing 4 clips on the splash shied in front of radiator (2) right front door to fender misaligned (3) right rear door molding had 3 pry marks from the molding being removed (4) right front fender molding not flush with the fender (5) right side running board still had damage from the accident. The running board was supposed to be replaced from the accident. The workmanship is very ooor. My wife & I are very disappointed being this is a toyota body shop. Also the communication between enterprise rental car AAA claim adjuster,,& body shop is very bad. I had to make calls to all 3 companies to get everyone on the same page. This shouldn’t be a customer job to do.I called the claim adjuster to advise AAA that I hadn’t picked up the vehicle but failed to communicate with body shop & enterprise rental car. The body shop also communicate with enterprise Rental car that I had picked up which is still currently at the body shop. So I got a call from enterprise rental car that they were ending the permission to use to rental car. This happened because the body shop misinformed enterprise