Perfect Appearance Collision Repair

4.9 (698reviews)
100%
12724 Hwy 75 - PO BOX 1582 Mailing,  Ketchum,  ID  83340

In operation 9 years.

At Perfect Appearance Collision Repair, we repair your vehicle with the highest standards. We provide the best service/repair the industry has to offer. We focus on the quality of the job and deliver the results you expect from a high-end repair shop. Our Owner, Jose Castro Quinonez, has been in the autobody industry for over 25 years and strives to provide the best service this valley has to offer. Inquire about accepted insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (698)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked better than before — some even comparing results to a brand-new car. The team is widely recognized for professionalism, friendliness, and going above and beyond. Timeliness is a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. Proactive communication, including regular email updates throughout the repair process, is frequently celebrated. Complimentary interior and exterior detailing upon vehicle return is a recurring pleasant surprise. A few customers noted minor concerns around parts delays and completion timing, and one reported an unresolved repair issue — all shared directly from customer feedback.
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"... out. I was kept up to date on progress and honestly, the entire experience couldn't have possibly been any better. Thanks!" Read more
"... when you're entrusting your vehicle to them. And the end results are beyond expectations. They definitely go the extra mile!" Read more
"... by the Perfect Appearance team, and they provided excellent service in a very timely manner. I received my car back sooner than expected, and it was returned to ..." Read more
"... car looks amazing! Not only did they do the repair, they completely finished the hood to look almost like NEW. The inside of my car was also detailed and cleaned. ..." Read more
"Like a week early!"
"Perfect job and completed early!!! Wow!!!"
"... professional service. Quality work and timely delivery. Appreciate how quickly my truck was repaired and how nice it looks again!" Read more
"Repair was completed a week ahead of schedule."
"Fabulous job! Kept me informed on all progress and finished the job early. Will definitely recommend your shop!"
"This is the highest level of communication and service we have had in the auto industry."
"Every day I got email updates."
"awesome communication, faster than expected and under budget. The whole team is awesome."
"I appreciate the communication that you deliver to your customers as well as a job done in a timely and professional ..." Read more
"... the day I bought it - shiny clean inside and out. I was kept up to date on progress and honestly, the entire experience couldn't have possibly been ..." Read more

My Experience

Their name says it all…PERFECT!

Likely to Recommend

Repair Quality

Great people, service, and repair. Thank you!

Customer Service

Did a great job fixing my daughter’s car. Communication was great. Hopefully I won’t need their services in the future but if I did, I would not hesitate to use them.

Returned Clean

My Experience

My Experience

My Experience

The team at Perfect Appearance was professional, communicative and consistently exceeded expectations. The repairs on my truck were completed as promised, my questions were answered thoroughly and I got my truck back two days before the promised completion date. Perfect Appearance made a stressful time much less so.

Likely to Recommend

Absolutely

Repair Quality

Great work with timely updates

Customer Service

Returned Clean

My Experience

This was a great experience about an unfortunate situation. From the beginning Jose was very attentive to the situation. He communicated clearly the outcome and the timeline. We received regular updates about progress on the vehicle that exceeded expectation. In the end the project came in under bid and was completed ahead of schedule. Again an excellent level of service was provided especially since it was a difficult situation to navigate between insurance coverage with multiple agents involved and work on a rare 30yo vehicle. I would highly recommend Perfect Appearance to anyone that needs repair work done. Five Stars for communication, quality of work, timeline, patience and cost expectation.

Likely to Recommend

Repair Quality

Customer Service

Mia was very professional through the whole process

My Experience

Awsome, better than new!

Likely to Recommend

Repair Quality

Awesome job! Very pleased!!

Customer Service

Jose is special!

Returned Clean

My Experience

Always does great work and on time!

My Experience

Mia was great and my truck was spotless when I picked it up.. Thank you will recommend you for sure

Likely to Recommend

For sure

Repair Quality

Great work Mia was fantastic

Customer Service

Returned Clean

My Experience

Very professional and knowable. Work was compled on time. Highly recommend.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Thank you so much for having it ready a week early and for washing and detailing it. My Volvo looks like a brand new car!

Likely to Recommend

We really value being able to use a shop closer to home.

Repair Quality

Repair was completed a week ahead of schedule.

Customer Service

Great communication through email and phone.

My Experience

Likely to Recommend

Repair Quality

Everything was great! Thank you!

Customer Service

Excellent customer service

Returned Clean

My Experience

Repairs were done quickly, your communication was clear, Mia is a very knowledgeable and excellent employee!

My Experience

Looked great and 2 days early and great wash and detail before delivery

My Experience

The repair to my driver's door has not worked. I have opened and closed the door no more than 20 times and I still have a window that will not roll down and the door does not close smoothly. I would like it to be repaired properly

My Experience

excellent work and professional communications however. my car has an annoying. odor and had to drive with windows open.