Phil Long Collision
In operation 81 years.
Phil Long is a state of the art collision center and is a certified aluminum repair center. We are OEM certified for Ford, Kia, Hyundai, Corvette, and Subaru. We strive to provide world class customer service while delivering a superior product. Our culture is rooted from focusing on people, passion, process, and product to drive profit. We also pride ourselves to deliver completed repairs on average 2 days faster than our surrounding market.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
However, I will be bringing the vehicle back in to have the rear windshield wiper fixed. It does not cycle properly.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I received timely updates on a daily basis.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0 -
The repairs all seem to be good - but some of the work was to the frame and I can't know how well that was done.
Customer Service - 1.5/5.0 -
There was an almost week gap between when I was told I would be contacted (when the parts arrived) and when I called to see if the parts had indeed arrived. I don't think they had even been ordered yet. There was a personnel change between when I had the original estimate done and when the car went in for the work. I suspect my car slipped through the cracks. Once the repair work began, I had to argue with our representative to have the tail lights fixed despite the fact that we'd been rear ended at high speed (on the interstate). The representative first said that they didn't believe the damage was due to the accident (we had no reason to believe our tail lights weren't working before the crash) and then he said that they were a "collision shop', not an electric repair facility. Good grief! When pressed, the insurance company was contacted about whether the light repairs would be covered and, of course, the insurance company said they were. I can't believe that we had to argue to get the work done. I was initially told that the work would take a few days. In all, it was almost two weeks. We elected to not request a rental car when we thought it would be only a few days. After nearly two weeks without use of our vehicle, we regretted our choice.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The repair work was great, but when we picked up the vehicle, the battery was dead and had to be jumped. The next day, it was dead again, and I had the battery replaced. Later that day we discovered that the interior lights had been flipped to On while in your repair shop, which explains why the battery died. So, while the work was good, we ended up paying $155 more than the cost of actual repairs due to this mistake at Phil Long Collision.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Misplaced one of the insurance checks and wanted to charge me the difference
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
still waiting a promised refund check from 4/15/15
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent workmaship and finished on time. Really like your tieinwith Enterprise. Makes rental car acquisition and dropoff very easy.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding customer service...from the person who greeted me at the door to the estimator (Steve Calu). Steve even picked me up the day my car was ready. His estimate was exactly what the total charges were. He called me with updates and keep me informed as to the progress.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Cannot recommend PLC. Very negative experience.
Repair Quality - 1.5/5.0 -
Very mixed results. The major aspects of the repair were very good. It was the little things that just ruined the experience. Phiip was pretty good, Brad was difficult..
Customer Service - 1.0/5.0 -
Based on how I was treated, I cannot recommend PLC. I was nickeled and dimed over everything. I actually had to pay to have front blinkers put on my car that were there in place when the car was delivered for repair.... unbelievable.