Phil Long Collision
In operation 81 years.
Phil Long is a state of the art collision center and is a certified aluminum repair center. We are OEM certified for Ford, Kia, Hyundai, Corvette, and Subaru. We strive to provide world class customer service while delivering a superior product. Our culture is rooted from focusing on people, passion, process, and product to drive profit. We also pride ourselves to deliver completed repairs on average 2 days faster than our surrounding market.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
They did fix the issue for the most part. I just feel like the repairs took a long time and the staff- besides the gm after I picked up my car- never really seemed to know what was being done with my car. Besides that, the car looks great and I might even go back in the future if I ever need another repair job.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cindy was very professional throughout the process. She delivered without big promises. Cindy was great to work with Gerald Yallaly
Likely to Recommend - 5.0/5.0 -
Have used PLCC for years and would not use anyone else.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cindy was very professional and positive. I was always comfortable with the information and updates. Thank You Cindy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
When I finally received the vehicle after 3 weeks the battery was dead.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Had to postpone finish day 3 times
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0 -
In light of the theft of my items, I have always had great service there and will continue to go there. I assume PLC will implement processes to avoid future thefts of property.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
I am disappointed that a lot of personal items were taken from my car! I am glad that PLC is replacing two of these items. I had one item with sentimental value taken thay xannot be replaced.
Likely to Recommend - 4.0/5.0 -
did strive for total customer satisfaction I. the end
Repair Quality - 4.0/5.0 -
people working at facility are very pro active and aim for customer satusfaction and repaired my vehicle because paint job was not totally 100% correct
Customer Service - 4.5/5.0 -
the customer service rep we dealt with was a little slow returning our phone calls but got things done despite lacking in communication/replies
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Went above and beyone what was expected
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
Lack of keeping me informed about the status. Twice I had to physically drive to the shop to get a status.
My Experience - 0.0/5.0 -
I was told 3 times that my Audi was ready when it was not. The second time I came to pick it up, the Audi gave me an error message about the headlights which took another day at the Audi dealership. The third time that I came, I found rubbing compound all over the front left fender that was not cleaned up by the detail guys. These guys wasted so much of my time. I hope all of your customers are not treated the same way! There is a big disconnect at that shop.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair and communication were excellent but took longer than planned, even estimates in last few days were off and cost us an extra $100 for the rental car.