Phil Long Collision

Likely to Recommend - 5.0/5.0 -

I don't live in Colorado but would definitely refer people if I did

Repair Quality - 5.0/5.0 -

I don't live in Colorado and after my mishap they were extremely helpful throughout the process

Customer Service - 5.0/5.0 -

Could have asked for a better experience everyone was fantastic

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Like it never happened

Customer Service - 5.0/5.0 -

The ladies at the desk were great and Rickie worked closely with me to tweak the initial estimate and do what was needed and only what was needed

Returned Clean

My Experience - 5.0/5.0 -

Rick provided awesome customer service. Car looks great.

Likely to Recommend - 5.0/5.0 -

Highly recommended.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Ricky’s customer service was superb. A case study of how to take care of customers.

My Experience - 5.0/5.0 -

I appreciate the attention to detail! Everything was perfect!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle looks good as new. Also appreciate that it is returned clean.

Customer Service - 5.0/5.0 -

Nando is excellent at explaining repair process and keeping us posted on progress. This was my third repair at Phil Long Collision and Nando's friendly demeanor and the quality work are why we return and recommend Phil Long!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Very poor service and communication, held my car hostage because as duane said “they have issues with national general” I am a PHIL LONG FORD employee and they told me they couldnt trust me if they released my car, told me i would have to pay the remaining balance the insurance owes Ryan showed up to my dealership (knowing im an employee) told me “You stand 10 feet tall over text messages” because I had relayed my feelings about this process. Was told my deductible would be handled, only covered $250 because Duane made it very clear “He needs to make money on this deal” Mind you again, I am one of the TOP SALESMAN a Ford Chapel Hills and I was treated terribly. Wouldnt recommend this place to anyone in the public nor would I recommend another employee.. Will be sending Shaugnessy an email about the situation to inform him of how I was looked at and treated by a place I call home. If it wasnt for the amazing Lisa Mayberry over at Mt Carmel my car would probably still be held hostage. Even though duane made it clear “This is not a hostage situation” which usually implies that it is.. 0/10 if i could

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm very happy with the repairs Phill Long Collision completed on my car. I have had zero issues and my car looks beautiful! Thanks to the entire staff for keeping me up to date on the repair schedule and for making sure my car was detailed and clean when it was returned to me. I appreciate the professionalism and integrity shown to me! I would highly recommend this shop for your luxury car repairs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Did a great job on the car.

Returned Clean

My Experience - 5.0/5.0 -

All I could say is Ricky is a stellar asset to your company and he’s got a great team working with him for him. I don’t know how all that works, but obviously they work together and worked very well together and I can’t remember the fellow’s name with the lights like that guy a lot too, but Ricky all props to him and his team and that lady there was a lady in there she was married. She had to trace down some parts or something like a ballast or something anyways it was fourth quarter two minutes left whatever and she pulled it out. I don’t know they’re all good. I just got nothing negative to say thank you Phil long collision team.

Likely to Recommend - 5.0/5.0 -

For real

Repair Quality - 5.0/5.0 -

Props to Ricky and his team Ricky’s stellar due to work with and so is everybody I met at Works with him

Customer Service - 5.0/5.0 -

I worked with Ricky and his team and what a great bunch of people Ricky stellar a team player, humble reliable he just like family

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Had to return for some small adjustments. But they also fixed to minor issues not related to accident.

Customer Service - 4.5/5.0 -

Other than providing incorrect address due to move, when I went to pick up car. Extremely satisfied. Also on second visit, fixed two small issues not related to accident.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Rickie was a fantastic advisor. Really appreciated is interactions and keeping me informed.

Likely to Recommend - 5.0/5.0 -

I am a member of the corvette club here locally, I spoke with them on where they would take their corvettes if they had the unfortunate accident as I did. They suggested to me strongly, Phil Long Collision Center. They know how to fix corvettes and match the paint perfectly!

Repair Quality - 5.0/5.0 -

Great staff, personnel and professional!

Customer Service - 5.0/5.0 -

Ryan ? Was who handled my vehicle. He kept me informed throughout the process. If If I had questions throughout the process, he had answers, I couldn’t be any happier with Ryan, great leadership skills!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

I only use you for my Hyundai.

Repair Quality - 2.0/5.0 -

I had to keep calling to get updates and then after calling in I would get the same update. Didn't use all new parts as promised.

Customer Service - 2.0/5.0 -

Lack of customer service communication. The time line kept getting pushed back

Returned Clean

Likely to Recommend - 5.0/5.0 -

Ive already told people we know to take their cars there

Repair Quality - 5.0/5.0 -

Rick was absolutely amazing. He really took the time to explain the process and was very helpful. He always communicated information as soon as he received it. We never had to reach out to him for an update, because he was so on top of it.

Customer Service - 5.0/5.0 -

Rick was AWESOME! Super professional

Returned Clean

My Experience - 5.0/5.0 -

Exceeded expectations! Rick was beyond exceptional in his professionalism and willingness to get the job done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean