Piazza Honda of Springfield

Likely to Recommend - 1.0/5.0 -

My car was fixed eventually, but should it have taken a Honda facility over a full week to replace a mirror on a Honda vehicle? In my opinion, no. I was told they ordered the wrong part at first which is part of why it took longer, which seems careless. But then give my car back while you wait for delivery. Or at the very least, CALL me to tell me what’s going on.

Repair Quality - 3.0/5.0 -

The vehicle was eventually repaired, but not in a timely fashion.

Customer Service - 1.0/5.0 -

Rather than the 2 days the body shop estimated at drop off, it took 9 days. This cost me a lot of money in car rental. I also received no updates at all and had to keep calling to find out why it wasn’t ready. Every time I was promised that they would keep my updated but it didn’t happen. Not once.

Returned Clean

Likely to Recommend - 4.0/5.0 -

Local shop and repair work done well

Repair Quality - 4.5/5.0 -

Repair of vehicle was done well Could not tell if the car was in an accident

Customer Service - 4.0/5.0 -

Fine I had to call to see if car was done

Returned Clean

My Experience - 5.0/5.0 -

Outstanding job pride showed in his work very pleased

My Experience - 0.0/5.0 -

I'm hearing some noise I didn't hear before at highways speeds ... I might try tightening the lugs on the right side front wheels.

Likely to Recommend - 2.0/5.0 -

In the future if you are booked up or short staff let an insurance company know.

Repair Quality - 3.0/5.0 -

Hearing wind noise while driving but i guess that should be normal or maybe is because i didn't have the car for over a week.

Customer Service - 2.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The car is not fixed. It has a coolant problem. Which I advised at the beginning. Now I having issue trying to get the body shop to tow my car.

Customer Service - 0.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

The repair went well but the attention to detail did not. Lettering on the tailgate was not replaced and was thrown in the bed of my truck. Also the license plate holder was just screwed in the bumper not into plastic nuts, which were also in the bed of the truck.

Customer Service - 5.0/5.0 -

Updates were appreciated and Devonte in the office was easy to deal with.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Honda on Holstein Philadelphia pa is very professional.

Repair Quality - 2.5/5.0 -

Lack of communication! Your update email system never updated properly. And I always had to call you all concerning my car.

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The repair work looks great and Davante was very helpful whenever I called to check the status of the work being done.

My Experience - 5.0/5.0 -

My experience was a positive one. They made everything very easy for me, even though getting a car repaired is not always a convent situation. My car was done very quickly and they worked with enterprise to minimize the trips back and forth to the rental car office. The only thing that I think could have been better was removal of some sort of (glue?) residue around the mirror that had been repaired. I had to remove it when I got home and was initially concerned it was scratched. Other than that, highly recommend!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The SUV looks great! The service was awesome!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Two sections in the car truck are not connected properly and the inside is very dirty.

My Experience - 0.0/5.0 -

I just picked up my car this afternoon and found these issues: 1. Door made sounds when opening 2. Theres a small crack on the corner 3. Made my car even dirtier then before 4. Theres still glass inside my car 5. I noticed theres a scratch on the inside by the window 6. On the outside by the side mirror its cricked and doesnt look lile it was placed correctly 7. On the outside of the window, theres an air bubble or watever it is sticking out

My Experience - 5.0/5.0 -

They were very professional and kept me informed every step of the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was kept up to date on the entire process Early on I was given an anticipated completion date and Piazza delivered on that exact date. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Painting too almost two weeks to complete, and the backup camera angle is not well positioned.

Customer Service - 3.5/5.0

My Experience - 0.0/5.0 -

You charged me 1165 dollar for headlight , but you used the recycle ones. Also someone did the customer survey for us’ give you guys all 10 out 10 rates. Even we never know there is a survey we need to filled, but you guy give yourself all 10 out 10 . That is ridiculous! Because actually your service is sucked!!! Keep calling to check my cars status, but never get feedback. Put back the time again and again, At last nobody give us information about progression. We have to drive to your location to finally to get know my car is ready, before that we call many time no body answer the phone no body tell us the status about the car. We have to drive to there so we can talk to somebody. Also the may called Mike there is rude , the service is bad . Not respect his customer. Not care about his customer. We don’t know how you can charge me about $1200 for headlight but give me the used one. You should charged me the used one price so you can use the old ones. But you charged me the new ones price to give me the old ones. Very disappointed !!! Very bad experience!! !!! Never have such bad services before.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The headlights were not replaced but the money was charged on the bill，Engine hood gap is too large

Customer Service - 0.5/5.0 -

The headlights were not replaced, the money was collected on the bill, and the gap in the engine hood was too large;