Piazza Honda of Springfield

My Experience - 0.0/5.0 -

What repair ??? When was this repair ???

Likely to Recommend - 2.5/5.0 -

No service or repairs in the past 30days. What is this survey about?

Repair Quality - 2.5/5.0 -

What repairs? When was this?

Customer Service - 2.5/5.0 -

No service or repairs in the past 30days

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

I Totally love the body repair. included my yellowish headlights are now clear, However. I am frustrated the fact, without a propre diagnostic Mac came up with conclusion that the fron radar needs replacing.Based on my personal research, the warning lights ACC, LKAS, LDW, might pop up due to the stereo upgrade. I'll get the radio replace, I might nopt need a radar replacement.

Customer Service - 3.5/5.0 -

The bodywork was excellent, and I truly appreciate the replacement of the front bumper and the cleaning of my headlights. However, the main reason I brought my vehicle in was for the internal/mechanical issues, and I feel that concern was not properly addressed and no real diagnostic was provided. Mark stated that the radar needs to be replaced, but based on my research and other opinions, that may not be accurate. In addition to the accident itself, the aftermarket Android radio, along with the fact that the passenger mirror camera and rear camera are currently disconnected, could very likely be contributing to the warning lights: ACC, LKAS, and LDW. From what I have learned, the original Honda stereo is an important part of the vehicle’s communication system. Since installing the Android radio, the car no longer provides seatbelt voice alerts, and I noticed the LDW warning appear right after the radio replacement. The ACC and LKAS lights, however, appeared after the accident. Did anyone attempt to reinstall or test the original radio that is still in the trunk? It doesn’t appear so. Based on everything I have researched, the radio and disconnected cameras may be playing a major role in these warning signals, in addition to any impact from the accident. Unfortunately, I haven’t had time to take the car for a second opinion yet, as I work from 6 to 6 daily. However, I want to make sure this concern is clearly noted and correctly diagnosed. Thank you.

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

The driver door weather strip was installed incorrectly. When the car reaches over 60mph there’s a whistling noise in the cabin of the car.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The collision department made my car look brand new.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The repair shop manager was easy to work with and had good communication and explained the various steps of the process (estimate, repairs, etc.). The repairs appeared to be fine, so we paid and left. However, shortly after we picked it up, we noticed the main display screen does not work at all. We did not notice right away as we were parked by the repair shop in a pull through parking spot at Honda and did not turn on the radio while driving initially. When we dropped off the car for repairs, the screen worked fine. The damage to the car was on the doors/outside right half of the car. We took the car back less than 20 minutes after picking it up. The collision center administrative assistant, Heidi, stated over the phone that there is “nothing that they would have done to the car that would have done that” implying that we were lying about our screen, which is hard to understand from a customer service standpoint why an office worker who doesn’t repair cars would state that so confidently. And said a “full test was done on the car” before returning it to us, which we appreciate, but it does not solve the problem that the display screen worked before and does not work now. We were then told over the phone by the administrative assistant that we would have to take it to service eventually and they would call us to set up an appointment. My wife then drove the car back and dropped it back off to the collision center for them to contact service and figure out what went wrong and to fix the screen and call us when it is done. Without the display screen, the radio, the back up camera, the right hand turn signal camera, hands free calling, etc. all do not work. We feel the car is much safer for us to drive with the camera and hands free calling features working. We understand mistakes are made and things get overlooked. We just want it fixed back to the working condition without charge as we dropped it off with a working screen and cameras. The manager was super nice about it and said they would reach out when the issue is fixed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Unfortunately, I feel like there was poor time management when it came to fixing my car. On the day that it was due back to me, I received a message that said they would have to get a new headlight. Honestly, it seems that that should’ve been identified 12 days prior. I look forward to an explanation from the body shop manager. He was unable to have eye contact with me today and just stated that he was unavailable. Communication and customer service was unacceptable. Because no one took the time to go over the repairs, I don’t even know at this point if my car is 100%.

Likely to Recommend - 0.5/5.0 -

When I went in to pick up my car, I asked to speak to shop manager (who was covering my contact person for the holiday week). He was sitting right there (believe his name is Mike). Did not have eye contact with me, just kept typing and said he was right in the middle of an estimate. Office person stated I would have to make an appointment. No one bothered to go over the job when th me or walk out to my car and explain repairs. Worse customer service!

Repair Quality - 3.5/5.0 -

The job appears to be completed properly, however, I will never know if internal job was performed correctly

Customer Service - 1.5/5.0 -

What was estimated as a ten day job took close to a month. I received auto updates that were out of date and incorrect. It as necessary for me to call the shop to receive updated. It appeared to be poor time management planning right from the start.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My name is Jonghyun Jeon. I own a 2025 Honda CR-V with license plate MSR 7394. My vehicle was recently serviced at Piazza Honda of Springfield Service Center. While the repairs appear to have been completed properly, I am experiencing a significant noise coming from the driver’s side (left side) while driving, which was not present prior to the service. I would appreciate your guidance on how Honda can assist in addressing this issue, including whether an inspection or follow-up service can be arranged. 484 981 8899

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

The team at Honda did a great job in taking care of my car. My car was towed to the dealership after a theft and recovery. All parties involved work to restore my car. They made sure to keep me updated along the way, Ms. Maria did a great job in informing me about the status of my vechicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service. Great work done and Mike the mangager worked with me with the delays I had picking my car up. Definitely would recommend to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Body shop manager, Mike Nero, took amazing care of me and my car. There was a delay on my end for payment, and he was very understanding and accommodating with the delay. While, hopefully I won't need body work again, but, if I do, I would definitely return to Piazza again. Great service, great work done.

Customer Service - 5.0/5.0 -

Body shop manager, Mike Nero, took amazing care of me and my car. There was a delay on my end for payment, and he was very understanding and accommodating with the delay. While, hopefully I won't need body work again, but, if I do, I would definitely return to Piazza again. Great service, great work done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Was told that I would receive a call today about my car . The car isn’t completely fixed

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Body work is good but blind spot controls are gone and passenger seat doesn’t operate correctly.

Customer Service - 3.5/5.0 -

Just not happy about all the problems with the car since I received it

Returned Clean

My Experience - 5.0/5.0 -

Loved being informed of car repairs almost daily. Our car was fully repaired one week before promised. Mike and Heidi were very helpful and I appreciated them.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Am very happy with the body repair work so far. Mike and Heidi were very helpful. Glad the car was ready for pick up one week before scheduled.

Customer Service - 4.5/5.0 -

Very very good

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Called before we dropped off the care to verify all the parts were in, and they said they were. Next update a week later stated now that the last part came in they can schedule the work. Could have saved a week on the car rental

My Experience - 5.0/5.0 -

Bumper repair looks amazing. I was kept in the loop on the progress. Kudos to the staff that did the maintenance on my car.

My Experience - 5.0/5.0 -

Honda was very efficient and informative during the entire process from drop off to pick up.

My Experience - 5.0/5.0 -

Thanks for keeping me posted.

My Experience - 5.0/5.0 -

Thank you so much for making an outstanding job!!! After repair, my car is looking as a brand new! Mike Nero and his team made me very happy and satisfied!!! It was a great choice to service my car at Piazza’s dealership. Giờ luck and all the best to you and your dream team!!!