Piazza Honda of Springfield
In operation 51 years, 11 years at this location.
Piazza Honda Of Springfield Dealership is family owned and has a state of the art Auto body repair shop that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service throughout the repair process including phone and emailing with vehicle owners. Our repair shop repairs all makes and models and specialize in Honda repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the repair
Customer Service - 5.0/5.0 -
The shop did an amazing job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Lied about parts being in and told different timeline and grill is damaged
Likely to Recommend - 0.5/5.0 -
And it is a shame because I bought the car there for my son and the sales manger is amazing, my sales guy Jeremy is amazing and the service department is as well but I would never ever use the body shop again!!
Repair Quality - 1.0/5.0 -
Work wasn’t complete on the time frame, Bodyshop is completely disorganized, girl in office is rude and unprofessional, and the grill is damaged (was supposed to be brand new) I should have took it to where I originally wanted
Customer Service - 0.5/5.0 -
The gentleman I worked with never had an answer and when he did he contradicted himself also the girl in the office is rude and unprofessional to myself and my 16year old son.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was happy with the work done and glad that I got my car back a week early
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
My car looks great, very irritated about the sensor issue
Customer Service - 0.5/5.0 -
They gave me an estimated time my car would be done one October 14th @4pm. I had to call multiple times to make sure my car was ready because no one called me. It took them forever to get back to me because one of them got sidetracked and they told me at 4pm, my car was ready then proceeded to ask if i can make it before 5pm. When I called them at 2:30 to even ask about my car. Dropped my rental off and got my keys and paid and when i drove off the collision sensor was still not on and showing an error. Called and they tried to make me bring my car in and just leave it to be fixed and i dont have a rental. They had my car for 28 days and didnt fully fix it. I had to request a loaner because how else can I drop my car off on a weekday for the entire day when I have a job. Just frustrating and annoying when they did not fully complete fixing my car and I have to take time out of my day to get another rental and drop my car off and do it all over again.
My Experience - 5.0/5.0 -
Well done.
Likely to Recommend - 5.0/5.0 -
It's a honda repair facility which influenced my decision.
Repair Quality - 5.0/5.0 -
High quality repair.
Customer Service - 5.0/5.0 -
Wee done by body shop manager.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my Honda to the collision department to have my bumper repaired. This business lacks transparency and communication skills, which is opposite of what I would expect from Honda. The finished product, while initially it appeared to be fine, turns out to be a bumper that does not fit my car. I assumed bringing my car to Honda would mean I would receive Honda parts. Turns out that’s not the case with an insurance claim. I would have appreciated that transparency upfront. I brought my car back to them when the bumper started popping off and I was told they would be in contact with me about moving forward with another repair. That was over 7 business days ago. I am completely disappointed with this experience.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I went to get my back trunk fixed, but then when I got my car back I saw a scratch on my back windshield and when I reach out to Mark he ignored my message and it was overall bad service. Both Mark and Mike was RUDE!
Customer Service - 0.5/5.0 -
Mark was very RUDE?
My Experience - 5.0/5.0 -
Every aspect of my car repair was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Found a nail in my rear tire .
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
There was a nail in my tire when I picked up the car .
Customer Service - 2.0/5.0 -
They failed to send the estimate the first time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an excellent job. I will return.
My Experience - 0.0/5.0 -
The repairs were fine. I found the communication lacking as it took 5 extra days and I had to call and email for updates. I suggest that every morning they should communicate with the car owners once you are past the estimated time. A text changing the estimated date without explanation doesn't seem like enough.
Likely to Recommend - 2.0/5.0 -
Repair work was good, just a stressful experience not knowing day to day what was happening.
Repair Quality - 5.0/5.0 -
Did a great job on repairs
Customer Service - 2.5/5.0 -
When it's determined that the origional estimated completion date needs to be extended, I don't feel a text message with a new date is enough. Please call us each day to provide updates, we depend on our vehicles and not knowing day to day is very stressful. The customer should not have to be calling and emailing for daily updates.
My Experience - 5.0/5.0 -
Andy saved face with his professionalism. The entire experience should never have had to occur in the first place but he fixed my concerns the best he could, stuck to he timeline he set and made follow ups when he said he would.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Over happy with the work on my son’s car. Looks great. However, my son driving home from picking it up noticed the wheel alignment was way out of line. Now the car is back in the shop needing struts and alignment. Should have been caught before calling the repair done. Thanks.
Customer Service - 4.5/5.0 -
Very nice and helpful.