Piazza Honda of Springfield

My Experience - 0.0/5.0 -

I will never take another car here for repairs again. Communication during the process is little to none and if any it’s inaccurate. We had to leave the car there because it was filthy inside and out and the job was not completed. Debris from the accident is still in the car. Dust from the air bags all over the car. Damage on the car that was not there when the car was towed there. Damage to the tint that wasn’t there before. Tape and glue still on the car. It was a mess.

My Experience - 5.0/5.0 -

I am, Highly satisfied with Piazza Honda, collision center for their exceptional professional work performance, speedy service and very pleasant customer service. I will recommend to my relatives and friends.

Likely to Recommend - 5.0/5.0 -

I recommend to others whenever I have a chance.

Repair Quality - 5.0/5.0 -

Excellent professional work with great customer service. The Manager and staff members were outstanding. Highly satisfied with their performances.

Customer Service - 5.0/5.0 -

Quick response, great time management, pleasant people. They are working hard to satisfy their customers.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Compared to the service and sales department the collision department has a lot of work to do in the customer service department

Returned Clean

My Experience - 0.0/5.0 -

I appreciate management stepping in however, there were still marks on the vehicle that was not taken care of that I will have to seek further assistance.

My Experience - 0.0/5.0 -

It took 10 days longer than expected and I still don’t think the front passenger door looked like that when I left the car for repairs. And I didn’t appreciate texts all in caps when responding to my concerns of when it would be done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

It took 38 days instead of 28 and no answer as to why which meant I had to pay for the rental car for over a week which cost me over $200 over and above my $500 deductible. But I’m pleased with the repairs.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Repair looks amazing. One could not tell someone hit door. Damage is gone.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great experience! I was informed by email everyday with the progress which was very helpful! Car looks amazing and would definitely recommend to friends and family! Thank You!

Likely to Recommend - 5.0/5.0 -

Absolutely!

Repair Quality - 5.0/5.0 -

Looks brand new!

Customer Service - 5.0/5.0 -

Kept me up to date throughout the entire progression with emails every day. Would recommend highly!

My Experience - 5.0/5.0 -

Thank you all! You made the process so easy and my car came back like new and it was cleaned as well! All in all timely manner. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I brought my VW there for bodywork. They were excellent. They made everything convenient and did a great job on my car, it looks brand new! 5 Stars!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Three things: 1. I was told I just need to pay my deductibles for the repair and the shop will arrange the rest with my insurer. But I end up have to pay $491 on top of the deductible or otherwise I could not get my car back. 2. When I dropped off my car, I was told it’s going to take one week or one week and a half. But it ended up taking 4 weeks plus one day. We almost miss our fully booked road trip. And the long waiting and daily phone calls had been very stressful. 3. The fabric inside the car around the repair area become really dirty with lot of grease and smear. The shop should clean the fabric. It looks disgusting.

My Experience - 0.0/5.0 -

I thought I would’ve received my car back cleaned. It has a smell, wasn’t vacuumed nor washed. In addition to the lack of cleanliness, there appears to be a tire sensor issue. Was this checked? My car was stolen and recovered, then sent to you for repair. I would think Honda/Acura would service their vehicles with the utmost care, especially given the circumstances. You had my car for close to 2 months, communications were subpar and now this. I am not pleased and this needs to be remedied

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service and was very happy with the repairs. I would recommend my friends and family.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service and excellent repairs. I would recommend everyone.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did a great job!!