Piazza Honda of Springfield

My Experience - 5.0/5.0 -

Great establishment. Friendly staff. Dis excellent work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff at Piazza Honda is amazing. The communicated with me doing the repairs and my car looks great. I would recommend them to anybody.

Customer Service - 5.0/5.0 -

Very professional.

Likely to Recommend - 4.5/5.0 -

The craftmanship was outstanding

Repair Quality - 5.0/5.0 -

Ron did a remarkable job with the repair and assembly of the car.

Customer Service - 3.5/5.0 -

The were4 delays in the repairs.

Likely to Recommend - 3.5/5.0 -

The repairs themselves were good. But the communication and the stuff missed was a never again for me

Repair Quality - 2.5/5.0 -

Quality of the stuff fixed looks good, but somehow there was stuff they completely missed mechanically and in the front bumper

Customer Service - 3.5/5.0 -

Everyone i have spoke to was very nice, the website carwise updating me on when my car would be ready was way off by almost 3 weeks

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

Our car was delivered via tow, to your shop on 6/18, because our insurance company partners with you. First your shop could not find the car, which was parked in space #4 of your lot according to the tow driver(who had a picture to prove it). A day later, I was informed your shop could not find the keys, found later to be in the possession of a "manager". I was bounced around to 5 or 6 different people when i phoned, before finding where the car was to be serviced. Your staff is extremely unfriendly and unsympathetic, lacking essential customer service skills. I then started receiving text updates with completion dates: the first one stated an estimated date of completion as 7/3, followed by 7/7. I exchanged texts with Mike Nero as I tried to establish what was happening and why there were all the delays. Then it was delayed to 7/11 - when i inquired about the latest delay I recieved a curt response from Mike nero in ALL CAPS, that felt rude and aggressive. I again received another update pushing the date to 7/15. Ultimately the car repairs (a stolen catalitic converter) was completed on 7/18 a whole month after the car was delevered to your shop. Both my husband and myself called multiple times and were bounced from department to department, leaving both of us both feeling like we were inconveniencing your staff in asking pointed questions about the atrocious length of time and apparent lack of customer service and care that you advertise on your site. Let me add that our son-in-law's catalytic converter had been stolen the same nite that our's was, and he used another shop through his insurance agency and had his car back in 7 days!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Let people know about CC charges beforehand and that they can pay w. Check or debit card.

Likely to Recommend - 4.5/5.0 -

Price is expectedly high

Repair Quality - 4.5/5.0 -

Mention beforehand that there is an additional fee for credit cards and that you take debit or personal check

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I had call to collect my car . When I check It is not complete the work . Please before call to customer make sure repairs fully complete.

My Experience - 5.0/5.0 -

The comunication was exceptional About the repairs I believed Honda dealership knows what to have done right. I didn't have the chance to check the little details.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I heard a weird sound on the front driver side. I can't figure out what is the problem.

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Car looked great when picked up excellent job fixing and repairing car. Was informed everyday what was happening

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Got a text almost everyday stating the progression of work being done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Honda your the best!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The repair to my car was excellent, it’s how they left the interior of my car from fixing my car that sucks

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I would like to regonize the Body Shop personnel Mike Nero and Devantae and Heidi for their courteous and attentive responses in keeping me updated with the progress of the repairs. I would to commend all the Shop personnel for their hard work mechanics and technicians. My car was returned better then new. I would like to regonize Joe the Manager of Service dept for his assistance. I would like to regonize Bill Lawler for his always courteous and professional attitude when dealing with him his customer service is above and beyond. I would to to regonize Justin from Detailing and Delivery he is truly a courteous and conscious fellow who anyone would be happy to have on their staff. I would recommend Piazza Springfield Honda to anyone who is seeking to purchase a vehicle. The folks i mentioned above I feel should be regonized for their dedication to customer service. Piazza is lucky to have such a stellar staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mike Nero and Devante and Heidi were courteous and informative with providing updates and the shop technicians who repaired the vehicle should also be commended. I would also like to regonize Bill Lawler from Xpress service department and Joe manger technician from service department

Returned Clean

My Experience - 5.0/5.0 -

Heidi was fantastic! Repair people kept me updated on progress which I appreciated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Heidi was excellent. The repair people kept me updated on the progress of my car which I greatly appreciate it. I would recommend you great job.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I couldn’t explain how much I appreciate all the work that was put into my vehicle!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car was supposed to be done in 10 days but instead, your body shop spent over a month doing repairs and drawing up new estimates.