Piazza Honda of Springfield
In operation 51 years, 11 years at this location.
Piazza Honda Of Springfield Dealership is family owned and has a state of the art Auto body repair shop that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service throughout the repair process including phone and emailing with vehicle owners. Our repair shop repairs all makes and models and specialize in Honda repairs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
The shop manager, Mr. Mike Nero, demonstrated a lack of effective communication, as he appeared to prefer utilizing the texting service rather than engaging directly with customers. In contrast, Donta provided exceptional service by thoroughly answering my questions and consistently updating me on the status of the repairs to my vehicle.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service, nice updates, beautiful work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful - work looks beautiful - were pretty easy to work with, supplied regular updates - only issue was with initial scheduling - which took a while, but otherwise all good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Was very poor customer service and quality control
My Experience - 5.0/5.0 -
I love my Accord. Your repair and the detailing done before handing it back to me is really appreciated. Thanks guys!
Likely to Recommend - 1.5/5.0 -
I realize this is overkill, but I want to State one last time that this is no reflection on my interactions with Mike, the Body Shop manager.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
grate job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was very polite and helpful. They kept me informed at all stages. Very nice staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Professional
Repair Quality - 4.0/5.0 -
Professional
Customer Service - 4.5/5.0 -
Professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Above and Beyond
Customer Service - 5.0/5.0 -
Unbelievable craftsmanship
My Experience - 5.0/5.0 -
Vehicle was completed timely, all staff was professional and personable. Heidi, Devonte and Mike were especially helpful!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Heidi, Davonte and Mike were great!
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
When the original estimated completion date arrived, I had to call the shop myself just to be told the repair would take two more days. That pattern repeated multiple times no proactive communication from the shop. I ended up calling several times for updates, and the repair was ultimately finished eight days past the original estimate. Second, the quality of the repair left much to be desired. There are noticeable uneven gaps between the hood and bumper, and cheap materials were clearly used. For example , my car door now shakes every time I close it an issue that didn’t exist before the repair. Overall, I expected better service and workmanship from a certified dealership. Poor communication and subpar quality made this a bad experience.
Customer Service - 1.5/5.0 -
Poor communication
Returned Clean
My Experience - 0.0/5.0 -
Repairs took too long to complete. There was a complete lack of communication. Telling me several different completion dates.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car was kept too long with wrong information several times.
Customer Service - 1.0/5.0 -
No communication!