Planet Ford Collision
In operation 29 years, 26 years at this location.
Planet Ford Collision is an onsite repair facility in Spring, TX, that handles multiple automobile brands. The center is known for its specialty aluminum repair department, catering to modern trucks, and a waterborne paint center that offers a lifetime guarantee on repairs. Key services and features include: Specialty repairs: The facility is equipped to handle multiple lines of vehicles and specializes in aluminum repairs for trucks. Quality painting: It utilizes a waterborne paint center for a precise finish, offering a lifetime guarantee on these repairs. Technology and training: The collision center has state-of-the-art equipment and factory-trained technicians to diagnose and resolve a variety of repair problems. All makes and models: While it is an authorized Ford body repair center, it also services other domestic and foreign cars, trucks, SUVs, and EVs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
The work was great. I just took some extra time. Quality work though.
Repair Quality - 4.0/5.0 -
It went over a little time wise. But the work was really good. They really did a good job. Letting me know the steps and progress.
Customer Service - 5.0/5.0 -
Very good. Kept me informed.
My Experience - 0.0/5.0 -
There was a lot of scratches that should have been taken care of but they were not not satisfied at all 😭
Likely to Recommend - 0.5/5.0 -
Poor workman Ship
Repair Quality - 0.5/5.0 -
Still got Scratch Marks on Vehicle needed removing.
Customer Service - 0.5/5.0 -
Still got Scratches
Returned Clean
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Very satisfied with the quality of the work. And I was satisfied with Lewis's communications with me when he called toward the end. Prior to that however I was not happy with the length of time it took & lack of communication. I was not told for almost 2 weeks that you were waiting on a part. I could have driven my car during that time and avoided the cost of the rental car.
Customer Service - 3.0/5.0 -
See prior comment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Maybe, I will have to think about it
Repair Quality - 3.0/5.0 -
No communication between the body shop manager and myself. I had to call weekly to check status when I finally got my vehicle, I had to return it, because it was t running right. Only to find out it was not test driven due to no gas, body work looks amazing. The inside was left dirty and very dusty!
Customer Service - 3.0/5.0 -
No communication from the service department, I had to go above them to get status on my vehicle
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Terrible service. The communication was poor the urgency was low and they had drastic changes in what was damaged and when it would be completed. I would recommend anyone utilize their services, even my State Farm agent was complaining. The agent said he was going to report to his internal supervisors.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Recommend for insured repairs or warranty work. Otherwise, a bit on expensive and slow side
Repair Quality - 4.5/5.0 -
Fix quality appears to be like new, just took several days longer than initially expected
Customer Service - 2.0/5.0 -
Disappointed that repair and factory recall work could not be coordinated by Planet Ford family of mechanic centers… I will have to bring it back separately because the two groups are so separated in the organization design.
Returned Clean
My Experience - 0.0/5.0 -
Door panel is still damaged driver side. Passenger rear door won't open. Mike was great and tried after thebfirst guy screwed me but I should have picked the other two choices State Farm gave me And maybe everything would have got fixed...
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Louis was absolutely amazing to work with! Him and and the collision team did a great job.. I would highly recommend!
Customer Service - 5.0/5.0 -
Louis was outstanding
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Technical aspects good. Distribution, not so much.
Repair Quality - 5.0/5.0 -
Had a few mixups on a single part number for a used subassembly. Otherwise staff kept me informed and we switched to an OEM part and finally got it done to my satisfaction.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took a.little longer than was expected. If I had to do it all over again, I'd still choose yall. Thanks to Becky for taking care of me