Planet Ford Humble-Tx

4.7 (379reviews)
95%
19000 Eastex Fwy,  Humble,  TX  77338

Planet Ford's auto body shop is here to take care of all your automotive collision repair needs. We provide complimentary auto body repair estimates. Our staff members are all factory-trained professionals: Serving the Community Since 1974 Authorized Ford Body Repair Car Paint Specialty Auto Paint Scratch and Dent Repair Paintless Dent Repair Preferred Shop by Most Major Insurance Companies Windshield Repair Windshield Replacement Quality and Finish You Expect From the Best Randall Reed's Planet Ford on Hwy. 59 serves the auto repair needs of Humble, Kingwood, Atascocita, Conroe and the greater Houston area. Our award-winning team combines the best body repair equipment and technology with factory-trained, experienced collision repair professionals who work in a factory-authorized facility using genuine Ford parts.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Ram
Rivian Passenger – R1T/R1S

Reviews (379)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with numerous customers highlighting proactive updates and transparency at every stage. Timeliness was frequently commended, with several vehicles completed ahead of the estimated date. A few customers noted areas for improvement directly in their feedback, including instances where they had to initiate contact for updates, concerns about unresolved mechanical issues after repairs, and one mention of missing fluid not being replenished. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood to recommend the shop.
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"... made sure I felt confident every step of the way. The quality of the repair work was outstanding. My vehicle looks absolutely perfect—like nothing ..." Read more
"Great experience from start to finish. The staff was friendly, kept me informed, and did excellent work, my car looks like new. Honest pricing and quick ..." Read more
"... that they use to repair. The truck was good product. I think it was a cheaper cheaper model of the product that was needed and it peel easy and cracked easy ..." Read more
"It was ready a week earlier"
"Job well done and finished before estimated time for repairs. Thank You"
"Professional, delivered the car sooner than expected. Very easy process"
"I didnt have to return it. It just took a little longer than expected."
"... informed, and did excellent work, my car looks like new. Honest pricing and quick turnaround. Highly recommend!" Read more
"I was kept informed during the entire time. This is very important to me."
"Great communication about repairs."
"Youre very diligent on letting me know where my vehicle was and its repairs. I still aint got no bug juice."
"Impressive communication system"
"I had to call for updates. I was not reached out to until my repair was stated completed"

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I've been a planet for/Richard Benitez customer for 30+ years. I don't plan on changing now.

Repair Quality

It took way too long in my opinion to fix 2 new tires 1 rim replaced, 1 rim fixed, alignment, 1strut and some paint. They also left a large rubber wheel lining inside the vehicle that I had to make a special trip to dispose of.

Customer Service

Almost every contact with Jonas was made by me except for once. He was very nice each time, but I've had my car in Collision several times at planet ford and for more extensive damage and for this relatively minor damage it seemed to long and communication wasn't there unless initiated by me.

Likely to Recommend

Repair Quality

Professional, delivered the car sooner than expected. Very easy process

Customer Service

My Experience

Planet Ford staff was very professional

Likely to Recommend

Repair Quality

They did a great job. Jonas was my service agent and made the process super easy and convenient

Customer Service

My Experience

I had an excellent experience with Planet Ford Collision in Humble. The entire team was professional, friendly, and kept me informed throughout the repair process. A special thank you to Jonas—he was by far the best person to work with. He was knowledgeable, responsive, and made the entire experience smooth and stress-free. He took the time to answer all of my questions and made sure everything was handled properly. The repairs were completed with great quality, and my vehicle looks fantastic. I highly recommend Planet Ford Collision, and if you have the opportunity, ask for Jonas

Likely to Recommend

Repair Quality

One of the main issues was not addressed which was the steering wheel stiffness it was not even noted I was told the truck was ready I get there the issue is still present im very disappointed with the customer service

Customer Service

One of the main issues was not addressed which was the steering wheel stiffness it was not even noted I was told the truck was ready I get there the issue is still present im very disappointed with the customer service

My Experience

The car was making a flapping noise in the rear tire well area when I attempted to drive away so I returned immediately and brought it to Jonah’s attention. He said that he would check on having this repaired through the Allstate claim but had the shop to make a temporary fix so that I could leave as I had already returned my rental to enterprise . My car did not make this noise before or have this issue prior to the body work. I would like to have it repaired properly.

My Experience

Great communication about repairs.

My Experience

It’s was done quickly, and Jonas kept me informed throughout the process. Thank you

Likely to Recommend

Repair Quality

Great job! Very efficient. I was informed throughout the process. Thank you Jonas.

Customer Service

My Experience

Great experience at Planet Ford! Jonas was an excellent estimator—professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and the customer service was outstanding. I really appreciate his help and would highly recommend both Jonas and Planet Ford. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent experience with Planet Ford Collision Center. The team was professional, kept me informed, and made the repair process easy from start to finish. The quality of the repairs was outstanding, and my vehicle looks brand new again. I truly appreciate the great customer service and attention to detail. Highly recommend them for collision repairs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Had a great experience with Planet Ford Humble Collision Center. The team was friendly, kept me updated during the repairs, and got my truck back looking great. The whole process was smooth and stress-free. Definitely recommend them!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Job well done and finished before estimated time for repairs. Thank You

Likely to Recommend

Repair Quality

Outstanding Team

Customer Service

My Experience

Outstanding job! thank you so much for making the truck look so good.

My Experience

Very satisfied with the overall experience and looking forward to using y’all’s services later in the near future (:

Likely to Recommend

Repair Quality

Customer Service

My Experience

I recently had my vehicle repaired at Planet Ford Humble Collision Repair, and I couldn’t be happier with the experience. From the moment I arrived, the staff was friendly, professional, and incredibly helpful. They took the time to explain the entire process and made sure I felt confident every step of the way. The quality of the repair work was outstanding. My vehicle looks absolutely perfect—like nothing ever happened. The attention to detail and craftsmanship really exceeded my expectations. They also did a great job keeping me informed throughout the process, and everything was completed in a timely manner. The entire experience was smooth and stress-free, which made a big difference. I highly recommend Planet Ford Humble Collision Repair to anyone needing vehicle repairs. They truly deliver top-notch service and results.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Super smooth process, the staff was amazing. Thank you Jonas for getting me back on the road.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience