Planet Ford Collision
In operation 29 years, 26 years at this location.
Planet Ford Collision is an onsite repair facility in Spring, TX, that handles multiple automobile brands. The center is known for its specialty aluminum repair department, catering to modern trucks, and a waterborne paint center that offers a lifetime guarantee on repairs. Key services and features include: Specialty repairs: The facility is equipped to handle multiple lines of vehicles and specializes in aluminum repairs for trucks. Quality painting: It utilizes a waterborne paint center for a precise finish, offering a lifetime guarantee on these repairs. Technology and training: The collision center has state-of-the-art equipment and factory-trained technicians to diagnose and resolve a variety of repair problems. All makes and models: While it is an authorized Ford body repair center, it also services other domestic and foreign cars, trucks, SUVs, and EVs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was completely taken advantage of. My vehicle repair was way over charged. The communication was completely awful from the entire planet ford team. No one there cared about the fact that I was in an accident and my truck was completely wrecked. It was all profit.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Horrible service. No communication and completely taken advantage of.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Becky communicated well throughout the process and helped in every way.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Worked quickly and kept me in the loop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am not satisfied with the repair, for the reason being my rear bumper is not at the same hight as it was from factory. There is a 5/8 - 3/4 inch bigger of a gap between the tailgate and bumper. When I was first notified that my vehicle's repair was finished I noticed the issue and notified the estimator and left the vehicle with them for another day. The next day I am notified that my bumper "has been adjusted to factory specifications" when i arrived i still noticed the bumper still looked the same as the day prior. I still decided to take my vehicle because I have already been without it for 3 weeks. Also the original completion date was 08/11 and kept getting pushed back until 08/14, then left for another day 08/15.i feel for the the amount of time they had the vehicle and mentioning of the bumper the first time, it should have been resolved.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
World class experience! Becky and everyone involved were first class! Kept me informed the entire way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The best service. Amazing customer care and dealership.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car was in the shop a little over five months. Part of that was from waiting on parts, but the rest was from being unorganized. The day I finally got my car back on the way home it blows the coolant everywhere. I go to check what happened and the technician did not slide the coolant pipe all the way into the thermostat housing. Rather take it back or complain I fixed it myself as I don’t want make car taken from me for another month. Horrible experience and would not recommend this dealer to anyone.
Customer Service - 0.5/5.0 -
Car was in the shop a little over five months. Part of that was from waiting on parts, but the rest was from being unorganized. The day I finally got my car back on the way home it blows the coolant everywhere. I go to check what happened and the technician did not slide the coolant pipe all the way into the thermostat housing. Rather take it back or complain I fixed it myself as I don’t want make car taken from me for another month. Horrible experience and would not recommend this dealer to anyone.
My Experience - 5.0/5.0 -
Repair and paint of the back bumper chip could be better and less noticeable.
My Experience - 0.0/5.0 -
I’m very dissatisfied with the way I was handled. There was miscommunication about the time line and I felt very mistreated. When I went to get my vehicle no one or thanked me for my business. No one called to let me know my truck was ready. The ladies practically ignored me when I came in to return the key to the loaner. No one pulled my vehicle up for me. I had to walk down to get my vehicle. Enterprise harassed me because of the lack of communication between Ford and the adjuster. The whole experience was unpleasant and I don’t ever plan to return to that location to have my truck repaired.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The pickup date got pushed back 4 times.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding all the way around