Planet Ford Collision
In operation 29 years, 26 years at this location.
Planet Ford Collision is an onsite repair facility in Spring, TX, that handles multiple automobile brands. The center is known for its specialty aluminum repair department, catering to modern trucks, and a waterborne paint center that offers a lifetime guarantee on repairs. Key services and features include: Specialty repairs: The facility is equipped to handle multiple lines of vehicles and specializes in aluminum repairs for trucks. Quality painting: It utilizes a waterborne paint center for a precise finish, offering a lifetime guarantee on these repairs. Technology and training: The collision center has state-of-the-art equipment and factory-trained technicians to diagnose and resolve a variety of repair problems. All makes and models: While it is an authorized Ford body repair center, it also services other domestic and foreign cars, trucks, SUVs, and EVs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
When inspecting under the hood, very simple things in plain view like wiper water reservoir was left unsecure and had no retaining clip as well as the front grill. I had to add them myself. License plate border frame was missing and not longer available to be found. Makes you wonder how many other items we repairing were left off when putting the car back together during the repair process. Daughter-in-law stated she was missing her car phone charger that was in the car. Communication during the process of repairs were horrible. We had to keep following up as they stated it over heated after repairing it, was stuck in cleaning, and countless other reasons for the delay which were not communicated unless we followed up to get them.
Customer Service - 1.0/5.0 -
No customer updates or follow-ups unless we called to find out the status.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The work was good when I got it back. However, it did take longer than I had originally been told it would take. The other thing being that after about a week I called several times and I didn't get an answer back until I return the call again. I would have liked a little better communication
Customer Service - 4.0/5.0 -
The people were very nice. I just would have wished for a better timeline and better communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
paint was left on the windshield
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Becky did an awesome job taking care of everything! The work was excellent as always. Unfortunately not my first time here but definitely a repeat customer!!
Likely to Recommend - 5.0/5.0 -
Great work as always!
Repair Quality - 5.0/5.0 -
Very good quality work as always! Becky was awesome at helping with everything.
Customer Service - 5.0/5.0 -
Becky was awesome!
My Experience - 5.0/5.0 -
Thank every Planet Lincoln team member who contributed to our car looking magnificent. We appreciate the first-class service we received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were very satisfied with the repair job done on our car. Thank you for a job well done.
Customer Service - 5.0/5.0 -
Thank you for your genuine interface and your efficiency.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We appreciate Becky and the repair team.
Repair Quality - 5.0/5.0 -
You have a jewel in your repair department. Her name is Becky. Whatever you need to do to retain her, do so. She'll keep your satisfied customers coming back. Thank you Becky for all you do!
Customer Service - 5.0/5.0 -
You have a jewel in your repair department. Her name is Becky. Whatever you need to do to retain her, do so. She'll keep your satisfied customers coming back. Thank you Becky for all you do!
My Experience - 5.0/5.0 -
Great work…rest when they said it would be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Becky was fantastic!
Returned Clean
My Experience - 0.0/5.0 -
It doesn’t look like lite is centered
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
While I received regular updates through a link that came via text, details weren’t clear. More specifically, I had no idea regarding what stage of the repair things were at. Additionally, because the repair went beyond the 4/25/2025 due date there was some confusion about how my rental would be paid for past 4/25. Marie is making sure I get reimbursed directly as the rental car company charged me directly. Lastly, if the itemized repair breakdown was clearer as to what was fixed/repaired or replaced, I would have greater confidence in the level of transparency provided after the repair is completed.