Planet Ford Collision
In operation 29 years, 26 years at this location.
Planet Ford Collision is an onsite repair facility in Spring, TX, that handles multiple automobile brands. The center is known for its specialty aluminum repair department, catering to modern trucks, and a waterborne paint center that offers a lifetime guarantee on repairs. Key services and features include: Specialty repairs: The facility is equipped to handle multiple lines of vehicles and specializes in aluminum repairs for trucks. Quality painting: It utilizes a waterborne paint center for a precise finish, offering a lifetime guarantee on these repairs. Technology and training: The collision center has state-of-the-art equipment and factory-trained technicians to diagnose and resolve a variety of repair problems. All makes and models: While it is an authorized Ford body repair center, it also services other domestic and foreign cars, trucks, SUVs, and EVs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
I bought my truck from. Planet Ford and liked the extras is why I demanded it be sent their for repair
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I asked for an additional quote and did not receive it. Also accessory parts were removed and not replaced and I asked about this and was told Planet Ford would look into this with no response. Also Planet Ford would not return my insurance company phone call resulted in me paying over 100$ for a rent car.
Returned Clean
Likely to Recommend - 5.0/5.0 -
YOU ROCK!
Repair Quality - 5.0/5.0 -
GREAT JOB
Customer Service - 5.0/5.0 -
GREAT JOB
My Experience - 0.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Vehicle came out prefect !!!! I am totally satisfied, but the adjuster and customer service was terrible
Customer Service - 1.0/5.0 -
Completely awful
Likely to Recommend - 4.5/5.0 -
all great, thanks!
Repair Quality - 4.5/5.0 -
all great; thanks
Customer Service - 4.5/5.0 -
all great, thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks good
Customer Service - 5.0/5.0 -
Becky was great and explained everything thoroughly.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The workmanship was of good quality. However, no one walked me and showed me what has been done when delivering the car back to me. Also it took much longer than expected for the repair to be done, and to top it off, the based me the car back with no charge in the battery (it’s an EV), I did deliver it with 80% charge and got it back with less than 15%. I had to scramble to find a charging spot so I can get back home. Poor customer service.
Customer Service - 1.5/5.0 -
As explained before, poor communications and attention to detail
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with the collision center staff. Great people working there. The quality of the repair work exceeded my expectations.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Planet Ford Body Shop did an excellent job repairing my Mustang. They found parts and paint that matched my car perfectly. That’s the reason I always pick Ford, whenever I am given the choice.
Customer Service - 5.0/5.0 -
Planet Ford Body Shoo even kept my damaged parts for me to take home upon my request
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and kept us informed of the status of the car.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good Job
Likely to Recommend - 5.0/5.0 -
Great
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
On about January 15, I notified Clennon Preyear that my personal mechanic informed me that the problem with the rattling noise was in the front drive train and should be covered under warranty. He said he would get the service lady (Megan) to call me, but that took a day or two. She asked me if I wanted a loaner truck while the repairs would be completed and I said yes, most definitely. She stated that there could not be a loaner car available until February 19 at 8:30 AM. I thought a one month Wait time to get a loaner car was over the top. however, my truck was drivable, and I decided to accept the one month wait time for the loaner and the beginning of the repairs on the drivetrain. On or about 15 January, I sent Clennon Preyear the diagnostic report from my personal mechanic so that he could take it to the service department and give them a heads up on what needed to be done on my truck to satisfy the warranty. to save time, I thought that diagnostic report would help them to have all the necessary parts and expertise available when I would be bringing in my truck for repair on the February 19. however, it still took three weeks to repair the front drivetrain of the truck. On February 24, I received this text message from your service department, saying necessary parts were on order with delivery on February 26. despite the parts being ordered and supposedly received by planet Ford, it still took over two weeks to repair the front drivetrain. On March 5, I complained to Brad Stapp saying that I was disappointed that Planet was unable to get mean estimate for the body repair that I asked for on February 19. Brad gave me that estimate on March 5, and I authorize him to proceed on the body repairs and picked up my truck on March 14. I was amazed that your collision people could not visit your warranty repair department and do an estimate while the vehicle was awaiting parts and or a mechanic to fix the drive train. in summary, I don’t think it should have taken 60 days for the drivetrain warranty and the bodywork to be completed.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Overall, I’m a fan of Planet Ford, which is why I continue to come back and purchase trucks… Just really wish they took a little bit more time when communicating, always seems rushed and was made to feel like my husband was being a bother to the service team.
Repair Quality - 4.0/5.0 -
my truck was not completely done when I went to pick it up the first time. The second time I went to pick it up, there was still a spot that needed some attention.. Overall, the work was completed and looks great… I believe there was just some lack of communication, after purchasing three trucks… I was hoping for a little bit more Customer Service.
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
There was a small tear at the top, left side of the seat on the Driver's side. Now it extends all the way down to the seat. Called and spoke with Hosea. Steve and Deann Simmons
Likely to Recommend - 3.0/5.0 -
Need front seat repaired
Repair Quality - 3.0/5.0 -
Back upper side of seat-drivers side slightly tore-now it's several inches longer.
Customer Service - 3.0/5.0 -
Drivers side seat had small tear-now it's several inches longer and looks much worse.
Likely to Recommend - 5.0/5.0 -
Everything OK
Repair Quality - 5.0/5.0 -
Very good job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
2 months for the repair and I have to take it back due to the side step loose. Truck had painters tape and white buffing compound on it. Quality control was very poor. Would not recommend to anyone.