Planet Ford Collision
In operation 29 years, 26 years at this location.
Planet Ford Collision is an onsite repair facility in Spring, TX, that handles multiple automobile brands. The center is known for its specialty aluminum repair department, catering to modern trucks, and a waterborne paint center that offers a lifetime guarantee on repairs. Key services and features include: Specialty repairs: The facility is equipped to handle multiple lines of vehicles and specializes in aluminum repairs for trucks. Quality painting: It utilizes a waterborne paint center for a precise finish, offering a lifetime guarantee on these repairs. Technology and training: The collision center has state-of-the-art equipment and factory-trained technicians to diagnose and resolve a variety of repair problems. All makes and models: While it is an authorized Ford body repair center, it also services other domestic and foreign cars, trucks, SUVs, and EVs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Took a little long for waiting for repair but I am happy with the work that was done. Updates on the progress would have been nice. And professionalism would have been nice from employees from other departments coming over to the collision centers as they joked about damages to a car.
My Experience - 5.0/5.0 -
Excellent work, clean, pro, and very polite.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Satisfied w/the way I was treated.
Repair Quality - 5.0/5.0 -
I appreciate the company replacing the flawed mirror w/o argument and the representative who helped me was again very polite, friendly, efficient and professional. I would not hesitate to bring my car back in for repair if and when needed.
Customer Service - 5.0/5.0 -
Top notch…friend, efficient and professional
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Now that Fred is gone, I am more confident in the staff. I got swindled. That is embarrassing. My friends all know where I took my car. I would have to twist their arms after hearing my story about a minor fender bender. I would hope Becky and the other estimators are competent enough to never allow a case like my car again.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
That score is due to Becky taking over for Fred. Fred started with a zero. I was told a week and a half for my car. Three weeks in, I called to find out what was going on. That's when I learned that Fred had lied. No work had been done on my car. I was told another week, and then another week. I was the one who did the calling to track down the progress on my car. It was late in week 7 Becky called. She wanted to verify that I had been given any information or estimate on my car. She was easy to talk to and didn't lie. If it was going to be another week, she did her best to tell me and hold the team to that. She did her best to get me my car with quality work and in a timely manner. I would have given a zero had it not been for Becky.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Repairs seem fine however it took too long for completing and besides the k teiror of the car was left with lotta dust even in the screen it was so much dust that could t see the display and that’s something that shouldn’t have happened
Customer Service - 5.0/5.0 -
There were some some inconsistencies during the repair time and at the moment of picking up the vehicle, however, Becky and Maria went the extra mile to help the vehicle pick up to be smoothly and flawless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely I would recommend it to family and friends
Repair Quality - 5.0/5.0 -
Great service I will recommend to family and friends
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
It took soooo long
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brad Stape and his crew are the best of the best of the
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There were delays but we were informed
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Made the biggest mistake by taking it to Planet Ford. Work was HORRIBLE, service was even worse (their “best guy” was throwing my stuff around and started yelling at me when I asked him to stop). Paint looks terrible. Was threatened to have the police called on my and a Lien put on my truck after they release the vehicle to me because the other party’s insurance hadn’t paid yet. Embarrassing work done by them.
Likely to Recommend - 0.5/5.0 -
Absolutely will tell EVERYONE I know NOT to go to planet ford
Repair Quality - 0.5/5.0 -
They deserve a 0/10. ABSOLUTELY HORRIBLE. Made a huge mistake by even going there in the first place… got yelled at, my stuff thrown and slammed down, threatened to call the cops on me if I left after setting me up to meet the director who “forgot about me” after they released the truck to me. They messed up and tried to call the cops on me for something they did. Worst customer service I’ve ever seen in my life and the work is even worse.
Customer Service - 0.5/5.0 -
Worst service I’ve ever had in my entire life.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with Jose Chavez . Appreciate the updates. My Ford Explorer came out like new thank you
Likely to Recommend - 5.0/5.0 -
Always recommend and will return
Repair Quality - 5.0/5.0 -
Wonderful friendly and did great job
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It would help to know the date of the visit when you send the survey. We have 2 trucks that we purchased from Planet Ford. Both of them are 2023 F150s. Both of them have been in the shop recently. One for a warranty service and the other one was in the collision shop because my wife was rear ended. We were happy with both visits this time, but what if we hadn't been? Also, what if we would like to recognize a specific person for an outstanding job?