Platinum Collision Express, Inc.

4.9 (3,190reviews)
97%
34740 N US Highway 45,  Lake Villa,  IL  60046
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In operation 39 years.

For over 30 years Platinum Collision and Autobody has been providing full-service collision repair in northern Illinois. With 2 locations to serve you we are committed to superior quality repairs and excellent customer service. We stand by our work with a Limited Lifetime Warranty on all repairs and workmanship. Our Locations: Lake Villa - 34740 N US Hwy 45, on Route 45 just north of Washington Avenue, Volo – 1033 N Route 12, on Rand Rd just south of Route 120. For more information please visit our web site at https://platinumcollision.com for more information.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 11:00 am
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (3,190)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including text and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting early or on-time completions. The friendly, professional, and knowledgeable staff are repeatedly commended for making a stressful experience smooth and stress-free. Complimentary interior and exterior cleaning, along with thoughtful touches like cookies at pickup, further elevated the customer experience. A small number of customers noted areas for improvement, including more consistent proactive updates on delays and occasional fitment or parts-related issues, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... flawless. The communication, the professionalism, the quality of the work — everything was top-tier. My car came back looking brand new, and they made ..." Read more
"... have to worry about the details. Most importantly, the quality of the work on my car was exceptional—it looks amazing. I truly appreciate their attention ..." Read more
"... accommodated a paint-less dent removal last minute for me. The work was perfect and the experience was amazing. Not to mention they were substantially less than ..." Read more
"The repairs are flawless and the detailing impeccable! Very pleased with the results."
"... always friendly, professional, and genuinely kind, and the quality of their work is exceptional. Every time weve picked up our car, it has looked ..." Read more
"... going to be with out my car for at least a week. I was told at least 3 days and it was less. There are updates on where they are as well. Great ..." Read more
"... than my other quote and were able to get me in and complete the work in half the time estimated by their competitor." Read more
"... there. In my case, I was pleasantly surprised, as the damage was extensive, yet they completed the repairs in just a couple of weeks—when it really should have ..." Read more
"... day. They on Friday, after having my car for 5 days, I get a call saying that one of the parts was wrong so theyd have to have it longer I was a bit pived, ..." Read more
"... are amazing. They did an outstanding job on my car. They work hard to give it back to me within four days. Very impressive. Thank you for all that you do." Read more
"... Collision truly went above and beyond with my repair. The communication was amazing — they kept me informed throughout the entire process, so I never had to ..." Read more
"The level of communication provided by your team is truly unmatched. It made me feel so confident throughout ..." Read more
"I was updated every step of the way."
"Pleasant staff. Love the email communications with status of repairs. Timely repair. Completed repairs look great."
"Your company lacks communication concerning repairs. Letting the customer know when a vehicle could be ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The workmanship was excellent to my eyes. If there were any flaws, they are minor enough to be missed. Thank you!

Likely to Recommend

Repair Quality

Platinum Collision is the best. They updated me throughout the repair. My car looked like new when they were finished. The lifetime warranty they provide is exceptional. I highly recommend Platinum Collision.

Customer Service

Platinum Collision is the best. They updated me throughout the repair. My car looked like new when they were finished. The lifetime warranty they provide is exceptional. I highly recommend Platinum Collision.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tina was amazing! Polite. Told me everything detailed and thorough

My Experience

Have used their services in the past and never disappointed. Friendly team and very knowledgeable. I figured my repair would cost a lot of money and it was nice to receive a quote that way lower than I expected. Communication was fantastic and they kept me up to date on the whole repair process. Always recommend for services. It’s a bonus they have an enterprise right next door if you need to obtain a rental vehicle.

Likely to Recommend

Repair Quality

The company is terrific 👍

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would have rated this a 10, as the quality and overall look of the repair is excellent. We did feel the repair took longer than expected, but we understand the one part took a long time, due to the age of the vehicle.

Customer Service

Have always gotten great customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Longtime repear customer. Brian has done a great job..onwards and upwards. John 3:16

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

the only place i will recommend

Repair Quality

Your front desk people are amazing!!! you made the process so fast and efficient.

Customer Service

front desk ladies rock! The one who sits to the left when you walk in was my absolute fav!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We have always been extremely happy with the service we have received

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

We used your company once before for a different vehicle and are pleased both times.

Repair Quality

Looks brand new!

Customer Service

Service was professional and efficient

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Completed on time and repairs look great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great service! Thank you.

Repair Quality

Very smooth experience, everyone was friendly.

Customer Service

Everyone was friendly and answered my questions when I had one. The cookies were a nice touch at the end.!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brian is great.

Customer Service

Brian is great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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