Platinum Collision Express, Inc.
In operation 39 years.
For over 30 years Platinum Collision and Autobody has been providing full-service collision repair in northern Illinois. With 2 locations to serve you we are committed to superior quality repairs and excellent customer service. We stand by our work with a Limited Lifetime Warranty on all repairs and workmanship. Our Locations: Lake Villa - 34740 N US Hwy 45, on Route 45 just north of Washington Avenue, Volo – 1033 N Route 12, on Rand Rd just south of Route 120. For more information please visit our web site at https://platinumcollision.com for more information.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 11:00 am |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
no one gets a 10
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job, and completed it in a timely manner. Customer service was great from all team members involved. They were all friendly and welcoming. Having enterprise next door was very convenient to get a rental while they took care of mine.
Customer Service - 5.0/5.0 -
Everyone was very nice and upfront about everything. My kids loved the free cookies that staff gave us as a gift for choosing platinum.
My Experience - 5.0/5.0 -
From the moment we walked thru the doors we were treated as valued customers. We were immediately introduced to Tina who went over the damage to our Tahoe. She made no promises on price or duration but she did give us an idea of what to expect, turns out she was pretty much right on point, the lady knows her stuff. Tina gave us regular updates via SMS so we were never wondering what was going on. We asked to have a little extra work done not related to the deer collision, Tina said she’d take care of it, it was done perfectly and at a reasonable price. I wish I had got the names of the ladies in the office who got us signed in and when we picked up they explained everything in detail, excellent business etiquette, and the gave my son a bag of cookies. I give Platinum max stars and would definitely use them again, (hope I never need to). Class outfit who treats their customers with the highest respect and service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Read my previous survey where it tells you in detail how happy we were with your service and repair
Customer Service - 5.0/5.0 -
Same, read previous survey
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I'm beyond satisfied with the quality of the repair work, customer service, and communication I received. I would highly recommend Platinum to anyone needing repair work.
Repair Quality - 5.0/5.0 -
my car looks and feels brand new!
Customer Service - 5.0/5.0 -
Every one I spoke with at Platinum was extremely responsive, knowledgeable and kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was quick from the start to the end. I thought I was going to be with out my car for at least a week. I was told at least 3 days and it was less. There are updates on where they are as well. Great service and my car looks great! Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the service, other than the price going up shortly after we agreed to move forward with the work, but I appreciated the call from Patrick to explain the situation. Following that, there was good communication throughout from Tina. Also very friendly service from the lady at the front desk that I spoke with when I dropped the car off and when I picked up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everyone was kind and efficient
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Hemi logo I had to come back for to be put on as it wasn’t until end of day when i called the day it was promised to find out the logo wasn’t delivered is 3 inches higher from the opposite side.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team was very helpful and kept in contact along the way