Power Road Auto Body Inc

4.9 (1,577reviews)
98%
1140 Power Rd,  Machesney Park,  IL  61115
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In operation 49 years.

Power Road Auto Body is a state of the art collision repair facility. Our number 1 Goal is quality and customer service .

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 11:00 am
* Holiday hours may differ.
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Reviews (1,577)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The frequent text updates and proactive communication throughout the repair process were highlighted as standout features. Staff friendliness, professionalism, and transparency were repeatedly commended. Many customers appreciated the extra mile taken, such as cleaning and detailing vehicles before pickup. While a few customers noted occasional delays due to parts availability or minor rework needs, these were generally well-managed through timely communication. Overall, the shop earns strong loyalty and repeat business, with customers enthusiastically recommending it to friends and family.
AI-Generated from reviews written in the last 12 months
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"... was clear and consistent from start to finish, and the quality of work truly exceeded my expectations. When I picked up my car, it looked brand new—like ..." Read more
"EXCÈLLENT. REPAIRS COMPLETED TIMELY AND PROFESSIONALLY BY FRIENDLY AND KNOWLEDGEABLE STAFF. I have used ..." Read more
"... elsewhere. Not only is Power Road honest and thorough, their workmanship is top-notch, my car is returned to me cleaner than I dropped it off, and each time ..." Read more
"Amazing service and award winning quality of repair done to our vehicle! I've gone thru Power Road for years from racecars ..." Read more
"My car was fixed just beautiful. It was clean inside and out. Just like I had a new car. The personal ..." Read more
"I was able to get my truck in when I wanted, it was finished on time and it was no more than the original quote."
"... cleaned up all the glass too! Awesome work team! Done sooner than expected too!" Read more
"Friendly, Professional, Got our suv done alot quicker than expected, Explained everything clearly and answered every ..." Read more
"The repairs are very good, got my truck in and finished it up faster than expected. Very happy with the repairs. It was even cleaned ..." Read more
"Car looks great - work was completed on time and the text with the progress was an added bonus."
"... smells and looks so clean inside! I also appreciate the continous text updates about how the repair was going. Thank you so much! I would def recommend ..." Read more
"Absolutely fantastic job with my repair. Communication with outstanding. Always kept informed with the process of the vehicle, if additional damage ..." Read more
"I couldnt be happier with the service! Communication was clear and consistent from start to finish, and the quality of work truly exceeded my expectations. ..." Read more
"... started the dis-assembly. What was surprising is how well I was kept updated by text. My truck looks great inside and out! It smells even better!i am ..." Read more
"Appreciated receiving regular updates and keeping me informed on the progress of the repairs."

My Experience

Thank you for taking care of my truck! The results were immaculate! The updates were very appreciated! Love the friendly customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job, looked brand newm

My Experience

My Experience

My car was beautiful when I picked it up today! Power Road Auto Body will be highly recommended to my family & friends if they ever need body work done. Everyone was helpful & I was received messages about the progress of the work being done. Thank you to everyone who contributed their skills to make my car new again. Martha Downing

My Experience

Beautiful job!

My Experience

PRAB team was excellent! The texting update was VERY good! I understood time frame/ any delays/ expense difference every step of the way! My truck looks amazing! I'm thrilled with the repair work:)

Likely to Recommend

Repair Quality

Great people great at there craft

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Overall my car looks beautiful! Looks brand new and you can’t tell it was in an accident! I did have to return my car twice to have my handle fixed and then my bumper protector because it was not put on well but the communication was excellent and everyone was very nice. I am overall very happy with how my car turned out in the end.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The vehicle looks great. Thank you for your hard work so I could make my appointment with Hyundai this morning. M Donna Neiber.

Likely to Recommend

They called frequently which appreciated.

Repair Quality

The Tucson looks great. You and your team did a great job. I appreciated the time you took to replace the dim head lamp after the main work was completed so the vehicle was available for me to take it to Hyundai for 2 recalls and warranty work. This needed to be done to keep the warranty in effect. I was overdo on mileage as it was. I would definitely tell others to go to Power Road Auto Body for an excellent job at a fair price. Thank you. Sincerely, Donna Neiber

Customer Service

They kept me informed of the progress of the work being done. That as very helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Customer service was friendly and helpful. Repairs were quick. Communication was frequent regarding delays and estimated completion time. Some repairs appear rushed and need to be re-addressed.

Repair Quality

Customer service was friendly and helpful. Repairs were quick. Communication was frequent regarding delays and estimated completion time. Some repairs appear rushed and need to be re-addressed.

Customer Service

Customer service was friendly and helpful. Repairs were quick. Communication was frequent regarding delays and estimated completion time. Some repairs appear rushed and need to be re-addressed.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very informative with the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Awesome work

Repair Quality

Very nice, easy to talk to

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly helpful staff. Took care of details with the insurance claim. Nobody could ever tell there was hail damage. Excellent work! I will be recommending Power Road Auto Body for sure!

Likely to Recommend

Repair Quality

Great paint job and superior masking.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Friendly staff, The car looks great and thank you for cleaning it and washing it!

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