Parson's Collision Center
We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Parson's Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Rockford area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Parsons was extremely professional and so easy to work with. I had excellent service and communication with them.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Parson’s is on Point with their business. Professional. Good communication with the customer on repair status. Solid Quality workmanship and Timely with repair turnaround. They are a level above the rest in their industry
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Based on previous experience, I recommended Parsons to the person I hit. And will any others, great work and service
Repair Quality - 5.0/5.0 -
Awesome work and awesome communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
See previous comments!
Repair Quality - 5.0/5.0 -
I have become a “regular” at Parson’s. Although this is embarrassing to admit, I have needed their expertise five or six times over a decade—on the same car.. Even so, my 2014 Volvo looks brand new! I am a total fan of Parson’s and hope that if there is a next time that Parson’s will perform their magic once again!
Customer Service - 5.0/5.0 -
Courteous and prompt.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent job!
Repair Quality - 5.0/5.0 -
Great service!!
Customer Service - 5.0/5.0 -
Great job!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Great job, good customer service!
Customer Service - 3.5/5.0 -
Prices high
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so friendly from the first phone call to me picking up my car. I was kept informed as things progressed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The repairs were done beautifully, however, I wonder if I should have delayed dropping my car off for those repairs until all the ordered parts were received and ready to go.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Accurate on timing for repairs though more parts were needed once they got into the repair. All in all, it went very smooth and very happy with the results
Customer Service - 5.0/5.0 -
Super helpful on the phone and easy to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks really good
Customer Service - 5.0/5.0 -
looks really good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always you did a great job. Thank you.
Customer Service - 5.0/5.0 -
Perfect. Kind and courteous.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Nice folks, quality work.
Customer Service - 3.5/5.0 -
Communication could have been better when they knew there would be a delay in getting the car done.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Parson's for their excellent service and work.
Repair Quality - 5.0/5.0 -
Very satisfied with the work. Parson's took the time to do everything right and with quality parts.
Customer Service - 5.0/5.0 -
Very satisfied with customer service from setting up an appointment to getting the car back. They kept us updated with everything and worked with insurance and suppliers so everything was very easy for us.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding! Great attention to detail.