Parson's Collision Center

5.0 (1,077reviews)

100%

(815) 633-6620

2050 Harlem Rd, Loves Park, IL 61111

100%

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2050 Harlem Rd
Loves Park, IL 61111

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About Parson's Collision Center

See Photos

2050 Harlem Rd
Loves Park, IL 61111

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Parson's Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Rockford area.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,077)

Sort By:
Newest
Rating

1,063 Customers Rated

5 Stars

87.7% Complete

(944)
4 Stars

8.1% Complete

(87)
3 Stars

1.1% Complete

(12)
2 Stars

0.9% Complete

(10)
1 Star

0.4% Complete

(4)
< 1 Star

0.6% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for being professional, friendly, and accommodating. Customers frequently highlight seamless coordination with insurance companies as a major convenience. Timely or early completions are a recurring positive theme, and the complimentary vehicle cleaning upon pickup is a delightful bonus frequently mentioned. A few customers noted they would have appreciated more proactive status updates, and occasional parts delays were flagged, though customers acknowledged these were largely outside the shop s control. Overall, the experience is described as smooth, stress-free, and highly recommendable.

Select to learn more

Service Quality
Timeliness
Communication

"I am extremely pleased with the staff. They were very professional, friendly, and listened to my concerns ..." Read more

"... vehicle repair process so seamless. They provide top level service and communication." Read more

"... went great. From scheduling to drop off to pickup! Quality of work was great. My vehicle looks better than new. Would definitely consider coming back if I needed ..." Read more

"Excellent work, beautifully done. Extra care to details. Worked with insurance company. Would highly recommend!"

"I received too notch service from estimate to pick up."

"... listened to my concerns that needed to be addressed. My vehicle was even finished earlier than I expected. Their Extra Touch was my car being washed! I highly ..." Read more

"vehicle was finished two days before scheduled finish date."

"... Painless setup with insurance. Total easy button and was done faster than expected!" Read more

"The car looks amazing. It was finished way ahead of expected time."

"my car was fixed in a timely manner and the customer service was outstanding. not to mention my car was ..." Read more

"Parsons explained everything to me thru every step of the way."

"They were prompt with notices and always so courteous."

"Customer service was great no issues. Always got someone on the phone and if they didnt answer or didnt know they would circle back and call me."

"Communication & repair was totally professional"

"... Company and their staff was incredibly helpful with staying in communication about our vehicle and with insurance." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I am extremely pleased with the staff. They were very professional, friendly, and listened to my concerns ..." Read more

"... vehicle repair process so seamless. They provide top level service and communication." Read more

"... went great. From scheduling to drop off to pickup! Quality of work was great. My vehicle looks better than new. Would definitely consider coming back if I needed ..." Read more

"Excellent work, beautifully done. Extra care to details. Worked with insurance company. Would highly recommend!"

"I received too notch service from estimate to pick up."

"... listened to my concerns that needed to be addressed. My vehicle was even finished earlier than I expected. Their Extra Touch was my car being washed! I highly ..." Read more

"vehicle was finished two days before scheduled finish date."

"... Painless setup with insurance. Total easy button and was done faster than expected!" Read more

"The car looks amazing. It was finished way ahead of expected time."

"my car was fixed in a timely manner and the customer service was outstanding. not to mention my car was ..." Read more

"Parsons explained everything to me thru every step of the way."

"They were prompt with notices and always so courteous."

"Customer service was great no issues. Always got someone on the phone and if they didnt answer or didnt know they would circle back and call me."

"Communication & repair was totally professional"

"... Company and their staff was incredibly helpful with staying in communication about our vehicle and with insurance." Read more

Margaret (Kia owner) reviewed 8/6/26

Great communication with the repairs. They completed the service in a short amount of time. They are wonderful, knowledgable, and kind folks.

Donna (Ford owner) reviewed 8/4/26

i have always been treated with respect

thanks for your patience with my insurance company.

i never give out 10 because my mom always said to me no one ie perfect.

Aileen (Dodge owner) reviewed 8/3/26

Parson is filled with lots of friendly people!

Arthur (Chrysler owner) reviewed 8/3/26

I had an hour drive and out of all things they fixed coincidentally the new brakes they put on saved the day as a deer came flying out into the road while doing 55

Sarah (GMC owner) reviewed 8/1/26

I was recommended by my mom whom Patrick was very helpful to. I will definitely recommend Parsons to others

Patrick was wonderful! He called me several times to let me know what was going on and how things were going.

Patrick was amazing

Cameron (Nissan owner) reviewed 7/30/26

It looks brand new! They did a great job.

Brad (GMC owner) reviewed 7/27/26

Jamie (Toyota owner) reviewed 7/27/26

Amazing service they called and kept me in the loop with the entire process

Dave (Jeep owner) reviewed 7/20/26

Janet (Audi owner) reviewed 7/20/26

They went above and beyond my expectations and in a timely manner you can’t tell there was any damage

Jeffery (Toyota owner) reviewed 7/16/26

Great experience. Working with Patrick is a pleasure and we appreciate his expertise and proactive communication.

Joseph (Ford owner) reviewed 7/9/26

Donald (Subaru owner) reviewed 7/7/26

Not totally finished with repairs

Bryan (GMC owner) reviewed 7/6/26

Brad (Ford owner) reviewed 7/2/26

Alyce (Honda owner) reviewed 7/2/26

Ronald (Toyota owner) reviewed 6/29/26

Teresa (Hyundai owner) reviewed 6/25/26

Nicole (GMC owner) reviewed 6/24/26

Kevin (Honda owner) reviewed 6/24/26

You never want to have your car in the shop but my family has been going to Parsons for years.

Excellent job, excellent customer service.

10/10. Special thank you to Patrick for all of his help.

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view more shops in: Loves Park | 61111

You should always ask your auto body shop if they offer a warranty on their repairs.

Parson's Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Parson's Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,077)

1,063 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?