Precision Collision - Stober Cr#25

Likely to Recommend - 4.0/5.0 -

I am not sure which is why I said a 5. I don’t know that I would even bring my car back, let alone recommend a friend. I am satisfied with the repairs, and the customer service was exceptional. On one hand, this entire process and the length it took (which I know wasn’t directly all Precision’s fault), and then the last week with the bumper issue just puts a little bit of a “bad taste” in my mouth. On the other hand, I really appreciate how thorough Levi was with explaining the repairs to me, and how he showed me pictures of the damages when I came in to pick up my car. They also fielded my questions that day, and made me feel at ease. I am not going to lie, when I learned about the wrong bumper, my first thought was “what else have they messed up”, and “was that the reason why my estimate more than doubled?” and it really destroyed my faith that they would fix my car right, and weren’t just upping charges because I am a woman. But, like I said when I picked up my car, and asked questions along those lines - the three of them, Mary, Levi, and Dennis, answered my questions and showed me pictures of the damages, and made me feel at ease about the entire repair. I also again, really feel like they did a thorough repair, and spent extra attention on little details like the after market bumpers not fitting quite right, and because of that more damage (like water) could occur. I do appreciate that. Actually, I am going to change my answer because I forgot that my car had been in a previous accident (apparently) and that they had to repair that repair as well.

Repair Quality - 5.0/5.0 -

I appreciate how the team took great attention to detail to make sure my bumpers fit properly, and when they didn’t - they ordered a different set.

Customer Service - 4.5/5.0 -

I think that generally there could have been more communication between us without me having to call and ask. However, there were a lot of set backs with my repair, and because it was taking so long I was feeling pretty antsy. But there were a couple times when I had to call for an update to know if I was going to be able to pick up my car that day (quite literally around 3pm once). Generally speaking though, I am very pleased with the customer service I received. Mary was fantastic and made me feel like I was being heard, and made sure that I knew that I could call anytime to get an update on my car. She asked me how I was doing etc. as well, and is great. Levi is also very nice as well, and took extra time to explain things to me when I didn’t understand. I cannot tell you how much I appreciate knowing that since my after market bumpers didn’t fit quite right, that the team got me the bumpers I need to fit correctly. That to me is great customer service, even though the repair ended up being delayed because of a wrong bumper at the end. I really also appreciate how Dennis tried to make it right, and that my car was done only a day later. I also appreciate how Dennis said that they would cover a rental if needed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job. Appreciate that they worked me in and was done with skill.

Customer Service - 5.0/5.0 -

Communication was good. Mary was especially helpful.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Car looked great. Didn't get any follow up about additional repairs though. Still happy with service overall.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

The car itself was beautifully done and I have no complaints in that regard. Along with that, the manager seemed to make every attempt to help On the other hand, when dropping my car off, I had to drop it off after hours due to my work schedule and had asked the receptionist if this was okay. She reassured me it was and I could use the key drop box, but upon pulling up to the shop, I was rudely told that they were closed. This was quickly resolved by the manager when I explained why I was there. Along with this, I called on many occasions asking the status of my car, and requesting a call back in a day or two with an update as I had no mode of transportation. I would wait and not hear unless I called them to ask for an update. With each delay of finishing my car, my insurance was blamed, as well was a broken part and broken piece of machinery. From my view, my insurance was very quick to reappraise my vehicle within a few days of me dropping it off, as well as answering every call I made and helping push things through. Again, overall, my car’s repairs were well done and thorough and the manager seemed to be trying to make up for any of the above grievances.

Likely to Recommend - 2.5/5.0 -

The repair work done to my car was done well and it looks great. In the past, I have had body shops go the extra mile and patch up scratches or marks on my vehicle, that were not due to the initial damage, in order to get a better overall finished product. On the other hand, the customer service was not what it used to be. I did not get any calls back when I asked for them, felt excuses were made for the delays in my getting my car (my insurance being slow when I know my insurance was on top of getting stuff to the shop) and felt as though I wasn’t being fully informed as to what was happening with my car when I would call.

Repair Quality - 4.5/5.0

Customer Service - 2.0/5.0 -

Never received calls back when requested and had to push for received documents to be located

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I will always return for my repair needs as you always do an excellent job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The whole team did a thorough and meticulous job repairing my car, which now looks like new. I appreciated Dennis coordinating the job, including the repair of my tire covers. The team was very friendly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dennis did a great job explaining what had to be done and coordinating the repair. Mary did a great job answering my calls and texting the status of the repair work. Both Mary and Levi facilitated my invoice. The whole team was very friendly and put me at ease. The parts person explained how the parts were ordered. The job was done several days early.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I recommend precision collision to friends regularly

Repair Quality - 5.0/5.0 -

Great work on my car! All of the Precision Collison team members I encountered were so friendly, professional and helpful. Top notch business!

Customer Service - 5.0/5.0 -

Great customer service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dennis is great to work with!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Did a very nice job on fixing the dent/scratch.

Returned Clean

My Experience - 5.0/5.0 -

The Highlander looks perfect. You guys handled everything very effectively and made things as easy and smooth as possible for me. I could not have asked for more service . You put me at ease right from the beginning which meant a lot. I will highly recommend you and I already have.

Likely to Recommend - 5.0/5.0 -

Great job

Repair Quality - 5.0/5.0 -

Excellent job matching paint

Customer Service - 5.0/5.0 -

Nice people very responsive

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

It was little slow at first, but ultimately, the staff did a fine job of keeping me informed concerning the process. In addition, they completed the job in less time and cost than what was originally anticipated. This is obviously a plus for a customer.

Returned Clean

My Experience - 5.0/5.0 -

Courteous receptionist and technicians! Overall, outstanding service completed in a timely manner!

Likely to Recommend - 5.0/5.0 -

I have already been sharing info with friends about the service received.

Repair Quality - 5.0/5.0 -

Excellent Quality! Repair is unnoticeable especially considering the damage that was done.

Customer Service - 5.0/5.0 -

Precision staff (receptionist, auto repair staff) were courteous, and listened to my concerns and desires.

Returned Clean

My Experience - 5.0/5.0 -

They got us in earlier than are scheduled appointment. And did a wonderful job.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The communication was incredible both by text and calls from Mary! They were clear with me on what needed to be done, how long it would take and I would be completely satisfied with their work! And I am.

Likely to Recommend - 5.0/5.0 -

I have already!

Repair Quality - 5.0/5.0 -

Service and Communication was incredible!!

Customer Service - 5.0/5.0 -

Again, Service and Communication was top notch!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff were wonderful to deal with, from Mary to the technicians

Customer Service - 5.0/5.0 -

Mary was friendly and very helpful

Returned Clean

My Experience - 5.0/5.0 -

The staff were professional and knowledgeable concerning the repairs for my vehicle. They communicated any concerns I may have had about my vehicle to my satisfaction.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Repair Quality - 0.5/5.0 -

Not satisfied at all. Tire was flat and there was no gas in the car

Customer Service - 0.5/5.0 -

Terrible!!!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would HIGHLY recommend them to anyone who has damage! The Stober Road location is THE BEST!

Repair Quality - 5.0/5.0 -

Excellent work, my Jeep looks like new!

Customer Service - 5.0/5.0 -

Amazing! Levi, Mary and the whole crew went above and beyond to be accommodating and were so very pleasant to work with!

Returned Clean