Preston Hood Collision Center
In operation 57 years.
Welcome to Preston Hood Chevrolet in Fort Walton Beach certified collision repair center and car accident repair service. We can perform the services to restore your GM vehicle’s safety, comfort, and performance. Here’s where you can schedule an appointment, learn what to expect from our auto body shop experts, the reasons for using genuine GM parts, related collision and accident repair information and other services we offer. Important Facts: It's your choice on a shop, not the insurance companies We have guaranteed In & Out dates for a quick turn around Car accident repair service, general maintenance, and vehicle inspections provided All Chevy parts are GM certified We service all Makes & Models
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 8:00 am - 12:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
I will not recommend the shop at all
Repair Quality - 1.0/5.0 -
It took them forever to fix my car bad communication and and horrible about updating you about your car
Customer Service - 0.5/5.0 -
Never again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job and kept me informed throughout the whole process and they were very professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very smooth process start to finish. Super friendly employees! Would recommend!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very kind and professional. The car looks great,
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and professional service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. Took care of my wife and I really good. Great Customer service.
Customer Service - 5.0/5.0 -
Great Customer Service. Kept me informed of any change and progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were excellent customer service likewise. Definitely on my recommend list.
Customer Service - 5.0/5.0 -
Mandy and her team keep me in the loop until I got my car back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional work all the way. Looks new! Mandy was awesome about keeping me informed on the status of my vehicle.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very knowledgeable and helpful
Likely to Recommend - 0.5/5.0 -
I will use a different shop and give someone else a chance at earning my future business.
Repair Quality - 2.0/5.0 -
Vehicle was in repair for half the summer. Then a separate issue arose at pick up. Their GM Bill Kelly is a good guy and tried to make everything right. Overall not a good experience but Bill kept me from rating the whole experience a 0. He did what he could to recover the situation.
Customer Service - 1.5/5.0 -
Communication was sparse. Updates only happened when I called the shop. 3 weeks after drop off I had not been contacted so I called the shop as I was told it would be a 2-3 week repair. Had to wait another 3+ weeks before it was finished with minimal contact from the shop. Again, I had to call for updates. I would recommmed your customer service staff give all owners of cars in the shop a weekly update on the status of repairs. If there’s nothing to report, call and say nothing has changed. Dont leave owners in the dark especially if there’s delays or things are taking an unusually long time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, efficient, and customer oriented. Mandy hit it out of the park!